The real-time contact center:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
New York, NY
AMACOM Books
©2005
|
| Schlagworte: | |
| Online-Zugang: | FAW01 FAW02 Volltext |
| Beschreibung: | Includes bibliographical references and index Transforming contact centers into real-time enterprises -- The development of the real-time contact center -- Contact center infrastructure -- The power of speech recognition for self-service -- Designing, building, and maintaining a vibrant eService strategy -- Strategic role of quality management and liability recording -- The role of performance management in real-time contact centers -- Productivity and quality enhancement systems in real-time contact centers -- Real-time analytics : conquering the unstructured data challenge -- Contact center staffing and management -- Building and managing contact centers -- Navigating the offshore landscape -- Creating a world-class real-time engaged contact center -- Maximizing the benefits of the real-time contact center -- A final word New technology and best practices to turn your contact center into a revenue generator |
| Beschreibung: | 1 Online-Ressource (xv, 221 pages) |
| ISBN: | 0814429084 0814472567 1281126888 9780814429082 9780814472569 9781281126887 |
Internformat
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| 500 | |a New technology and best practices to turn your contact center into a revenue generator | ||
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| 650 | 7 | |a Call centers / Computer network resources |2 fast | |
| 650 | 7 | |a Call centers / Management |2 fast | |
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| 650 | 4 | |a Wirtschaft | |
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Datensatz im Suchindex
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| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/12 |
| dewey-search | 658.8/12 |
| dewey-sort | 3658.8 212 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| illustrated | Not Illustrated |
| indexdate | 2024-07-10T07:17:50Z |
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| isbn | 0814429084 0814472567 1281126888 9780814429082 9780814472569 9781281126887 |
| language | English |
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| physical | 1 Online-Ressource (xv, 221 pages) |
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| spelling | Fluss, Donna Verfasser aut The real-time contact center Donna Fluss New York, NY AMACOM Books ©2005 1 Online-Ressource (xv, 221 pages) txt rdacontent c rdamedia cr rdacarrier Includes bibliographical references and index Transforming contact centers into real-time enterprises -- The development of the real-time contact center -- Contact center infrastructure -- The power of speech recognition for self-service -- Designing, building, and maintaining a vibrant eService strategy -- Strategic role of quality management and liability recording -- The role of performance management in real-time contact centers -- Productivity and quality enhancement systems in real-time contact centers -- Real-time analytics : conquering the unstructured data challenge -- Contact center staffing and management -- Building and managing contact centers -- Navigating the offshore landscape -- Creating a world-class real-time engaged contact center -- Maximizing the benefits of the real-time contact center -- A final word New technology and best practices to turn your contact center into a revenue generator BUSINESS & ECONOMICS / Customer Relations bisacsh Call centers / Computer network resources fast Call centers / Management fast Customer services / Management fast Wirtschaft Call centers Management Call centers Computer network resources Customer services Management http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=139841 Aggregator Volltext |
| spellingShingle | Fluss, Donna The real-time contact center BUSINESS & ECONOMICS / Customer Relations bisacsh Call centers / Computer network resources fast Call centers / Management fast Customer services / Management fast Wirtschaft Call centers Management Call centers Computer network resources Customer services Management |
| title | The real-time contact center |
| title_auth | The real-time contact center |
| title_exact_search | The real-time contact center |
| title_full | The real-time contact center Donna Fluss |
| title_fullStr | The real-time contact center Donna Fluss |
| title_full_unstemmed | The real-time contact center Donna Fluss |
| title_short | The real-time contact center |
| title_sort | the real time contact center |
| topic | BUSINESS & ECONOMICS / Customer Relations bisacsh Call centers / Computer network resources fast Call centers / Management fast Customer services / Management fast Wirtschaft Call centers Management Call centers Computer network resources Customer services Management |
| topic_facet | BUSINESS & ECONOMICS / Customer Relations Call centers / Computer network resources Call centers / Management Customer services / Management Wirtschaft Call centers Management Call centers Computer network resources Customer services Management |
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