Great customer connections: simple psychological techniques that guarantee exceptional service
Saved in:
| Main Author: | |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
New York
AMACOM
c2006
|
| Subjects: | |
| Online Access: | FAW01 FAW02 Volltext |
| Item Description: | Includes bibliographical references (p. 227-229) and index The New Science of Customer Service -- The Inner Game of Customer Contact -- The First Thirty Seconds -- Getting the Message Across -- Getting Into Your Customer's Head -- Respect and Empathy: More Than a Feeling -- How to (Almost) Never Say No -- How to Become a Human Bomb Squad -- Managing Specific Customer Personalities -- Wrapping Things Up -- Coaching for Peak Customer Experiences -- The Tough Cases -- From Customer Service to Real Life -- Pulling It All Together |
| Physical Description: | 1 Online-Ressource (xvi, 239 p.) |
| ISBN: | 0814429521 0814473083 9780814429525 9780814473085 |
Staff View
MARC
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| 650 | 4 | |a Customer relations |x Psychological aspects | |
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Record in the Search Index
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| dewey-ones | 658 - General management |
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| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
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| indexdate | 2024-07-10T07:17:38Z |
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| isbn | 0814429521 0814473083 9780814429525 9780814473085 |
| language | English |
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| spelling | Gallagher, Richard S. Verfasser aut Great customer connections simple psychological techniques that guarantee exceptional service Richard S. Gallagher New York AMACOM c2006 1 Online-Ressource (xvi, 239 p.) txt rdacontent c rdamedia cr rdacarrier Includes bibliographical references (p. 227-229) and index The New Science of Customer Service -- The Inner Game of Customer Contact -- The First Thirty Seconds -- Getting the Message Across -- Getting Into Your Customer's Head -- Respect and Empathy: More Than a Feeling -- How to (Almost) Never Say No -- How to Become a Human Bomb Squad -- Managing Specific Customer Personalities -- Wrapping Things Up -- Coaching for Peak Customer Experiences -- The Tough Cases -- From Customer Service to Real Life -- Pulling It All Together BUSINESS & ECONOMICS / Customer Relations bisacsh Psychologie Wirtschaft Customer services Customer services Psychological aspects Customer relations Customer relations Psychological aspects Beziehungsmanagement (DE-588)4326109-7 gnd rswk-swf Kundenmanagement (DE-588)4236865-0 gnd rswk-swf Kundenmanagement (DE-588)4236865-0 s Beziehungsmanagement (DE-588)4326109-7 s 1\p DE-604 http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=156507 Aggregator Volltext 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Gallagher, Richard S. Great customer connections simple psychological techniques that guarantee exceptional service BUSINESS & ECONOMICS / Customer Relations bisacsh Psychologie Wirtschaft Customer services Customer services Psychological aspects Customer relations Customer relations Psychological aspects Beziehungsmanagement (DE-588)4326109-7 gnd Kundenmanagement (DE-588)4236865-0 gnd |
| subject_GND | (DE-588)4326109-7 (DE-588)4236865-0 |
| title | Great customer connections simple psychological techniques that guarantee exceptional service |
| title_auth | Great customer connections simple psychological techniques that guarantee exceptional service |
| title_exact_search | Great customer connections simple psychological techniques that guarantee exceptional service |
| title_full | Great customer connections simple psychological techniques that guarantee exceptional service Richard S. Gallagher |
| title_fullStr | Great customer connections simple psychological techniques that guarantee exceptional service Richard S. Gallagher |
| title_full_unstemmed | Great customer connections simple psychological techniques that guarantee exceptional service Richard S. Gallagher |
| title_short | Great customer connections |
| title_sort | great customer connections simple psychological techniques that guarantee exceptional service |
| title_sub | simple psychological techniques that guarantee exceptional service |
| topic | BUSINESS & ECONOMICS / Customer Relations bisacsh Psychologie Wirtschaft Customer services Customer services Psychological aspects Customer relations Customer relations Psychological aspects Beziehungsmanagement (DE-588)4326109-7 gnd Kundenmanagement (DE-588)4236865-0 gnd |
| topic_facet | BUSINESS & ECONOMICS / Customer Relations Psychologie Wirtschaft Customer services Customer services Psychological aspects Customer relations Customer relations Psychological aspects Beziehungsmanagement Kundenmanagement |
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