Great customer connections: simple psychological techniques that guarantee exceptional service
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
New York
AMACOM
c2006
|
| Schlagworte: | |
| Online-Zugang: | FAW01 FAW02 Volltext |
| Beschreibung: | Includes bibliographical references (p. 227-229) and index The New Science of Customer Service -- The Inner Game of Customer Contact -- The First Thirty Seconds -- Getting the Message Across -- Getting Into Your Customer's Head -- Respect and Empathy: More Than a Feeling -- How to (Almost) Never Say No -- How to Become a Human Bomb Squad -- Managing Specific Customer Personalities -- Wrapping Things Up -- Coaching for Peak Customer Experiences -- The Tough Cases -- From Customer Service to Real Life -- Pulling It All Together |
| Beschreibung: | 1 Online-Ressource (xvi, 239 p.) |
| ISBN: | 0814429521 0814473083 9780814429525 9780814473085 |
Internformat
MARC
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| 245 | 1 | 0 | |a Great customer connections |b simple psychological techniques that guarantee exceptional service |c Richard S. Gallagher |
| 264 | 1 | |a New York |b AMACOM |c c2006 | |
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| 650 | 7 | |a BUSINESS & ECONOMICS / Customer Relations |2 bisacsh | |
| 650 | 4 | |a Psychologie | |
| 650 | 4 | |a Wirtschaft | |
| 650 | 4 | |a Customer services | |
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| 650 | 4 | |a Customer relations | |
| 650 | 4 | |a Customer relations |x Psychological aspects | |
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Datensatz im Suchindex
| _version_ | 1804175523317809152 |
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| any_adam_object | |
| author | Gallagher, Richard S. |
| author_facet | Gallagher, Richard S. |
| author_role | aut |
| author_sort | Gallagher, Richard S. |
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| building | Verbundindex |
| bvnumber | BV043107361 |
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| dewey-full | 658.8/12 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/12 |
| dewey-search | 658.8/12 |
| dewey-sort | 3658.8 212 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| illustrated | Not Illustrated |
| indexdate | 2024-07-10T07:17:38Z |
| institution | BVB |
| isbn | 0814429521 0814473083 9780814429525 9780814473085 |
| language | English |
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| physical | 1 Online-Ressource (xvi, 239 p.) |
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| spelling | Gallagher, Richard S. Verfasser aut Great customer connections simple psychological techniques that guarantee exceptional service Richard S. Gallagher New York AMACOM c2006 1 Online-Ressource (xvi, 239 p.) txt rdacontent c rdamedia cr rdacarrier Includes bibliographical references (p. 227-229) and index The New Science of Customer Service -- The Inner Game of Customer Contact -- The First Thirty Seconds -- Getting the Message Across -- Getting Into Your Customer's Head -- Respect and Empathy: More Than a Feeling -- How to (Almost) Never Say No -- How to Become a Human Bomb Squad -- Managing Specific Customer Personalities -- Wrapping Things Up -- Coaching for Peak Customer Experiences -- The Tough Cases -- From Customer Service to Real Life -- Pulling It All Together BUSINESS & ECONOMICS / Customer Relations bisacsh Psychologie Wirtschaft Customer services Customer services Psychological aspects Customer relations Customer relations Psychological aspects Beziehungsmanagement (DE-588)4326109-7 gnd rswk-swf Kundenmanagement (DE-588)4236865-0 gnd rswk-swf Kundenmanagement (DE-588)4236865-0 s Beziehungsmanagement (DE-588)4326109-7 s 1\p DE-604 http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=156507 Aggregator Volltext 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Gallagher, Richard S. Great customer connections simple psychological techniques that guarantee exceptional service BUSINESS & ECONOMICS / Customer Relations bisacsh Psychologie Wirtschaft Customer services Customer services Psychological aspects Customer relations Customer relations Psychological aspects Beziehungsmanagement (DE-588)4326109-7 gnd Kundenmanagement (DE-588)4236865-0 gnd |
| subject_GND | (DE-588)4326109-7 (DE-588)4236865-0 |
| title | Great customer connections simple psychological techniques that guarantee exceptional service |
| title_auth | Great customer connections simple psychological techniques that guarantee exceptional service |
| title_exact_search | Great customer connections simple psychological techniques that guarantee exceptional service |
| title_full | Great customer connections simple psychological techniques that guarantee exceptional service Richard S. Gallagher |
| title_fullStr | Great customer connections simple psychological techniques that guarantee exceptional service Richard S. Gallagher |
| title_full_unstemmed | Great customer connections simple psychological techniques that guarantee exceptional service Richard S. Gallagher |
| title_short | Great customer connections |
| title_sort | great customer connections simple psychological techniques that guarantee exceptional service |
| title_sub | simple psychological techniques that guarantee exceptional service |
| topic | BUSINESS & ECONOMICS / Customer Relations bisacsh Psychologie Wirtschaft Customer services Customer services Psychological aspects Customer relations Customer relations Psychological aspects Beziehungsmanagement (DE-588)4326109-7 gnd Kundenmanagement (DE-588)4236865-0 gnd |
| topic_facet | BUSINESS & ECONOMICS / Customer Relations Psychologie Wirtschaft Customer services Customer services Psychological aspects Customer relations Customer relations Psychological aspects Beziehungsmanagement Kundenmanagement |
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