ITIL foundation essentials: the exam facts you need
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Bibliographische Detailangaben
1. Verfasser: Agutter, Claire (VerfasserIn)
Format: Elektronisch E-Book
Sprache:English
Veröffentlicht: Ely, Cambridgeshire, U.K. IT Governance Pub. 2012
Schlagworte:
Online-Zugang:FAW01
FAW02
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Beschreibung:Title from title screen
ITIL Foundation Essentials is a distillation of critical information - no waffle or padding - just exactly what you need to understand the key points required for a successful exam. Aimed at self-study candidates, ITIL community training delegates, itSMF/BCS members and V2 Foundation Certificate holders, who have yet to take an upgraded exam, this pocket guide is fully aligned with the ITIL 2011 core volumes
Introducing ITIL -- Services -- Service management -- Stakeholders -- Process, functions, roles -- The service lifecycle -- Service strategy -- Service design -- Service transition -- Service operation -- Continual service improvement (CSI) -- Roles -- Service management automation -- Service management skills and training -- The ITIL qualification scheme -- The foundation exam
Beschreibung:1 Online-Ressource
ISBN:1849283990
1849284008
1849284016
9781849283991
9781849284004
9781849284011

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