Listening to conflict: finding constructive solutions to workplace disputes
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Bibliographische Detailangaben
1. Verfasser: Van Slyke, Erik J. (VerfasserIn)
Format: Elektronisch E-Book
Sprache:English
Veröffentlicht: New York AMACOM ©1999
Schlagworte:
Online-Zugang:FAW01
FAW02
Volltext
Beschreibung:Includes bibliographical references and index
Understanding Conflict -- - Definition of Conflict -- - Factors Affecting Conflict -- - Listening to Ourselves -- - Developing Self-Awareness -- - Identifying Your Interpersonal Zones -- - Principles of Interaction -- - Discipline, Desire, and Patience -- - Detached Responsibility -- - Acceptance -- - Mutual Gain -- - Listening to Others -- - Listening Defined -- - Learning to Communicate -- - The Six Levels of Listening -- - The Role of Empathy -- - Obstacles to Effective Listening -- - How to Listen -- - Resolving Conflict -- - The Framework for Conflict Resolution -- - The Six Steps of Collaboration -- - Choosing an Approach -- - Collaboration Applied -- - Find an Alternative Solution -- - Third-Party Intervention -- - Challenges to Listening to Conflict -- - Cultures of Constructive Conflict -- - The Impact on Conflict Management -- - Organization Requirements -- - The Effects of Training -- - Constructive Conflict Training Requirements
Beschreibung:1 Online-Ressource (xiii, 210 pages)
ISBN:0585053189
0814404294
9780585053189
9780814404294

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