Exam room communication for veterinarians: the science and art of conversing with clients
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Bibliographic Details
Main Author: Klingborg, Jon (Author)
Format: Electronic eBook
Language:English
Published: Lakewood, Colo. AAHA Press c2011
Subjects:
Online Access:FAW01
FAW02
Volltext
Item Description:Includes bibliographical references and index
What do clients really want? -- Verbal and nonverbal communication during the office call -- Grief communication and euthanasia -- When good cases go bad : breakdowns in communication -- Cognitive and social styles -- Determining cognitive style -- The hawk -- The dog -- The kitten -- The owl -- Communicating with all cognitive styles via the FAL-E system -- Assessing your own veterinary communication style -- Field guide to veterinary personality types -- Avoiding communication quicksand
Physical Description:1 Online-Ressource (195 p.)
ISBN:1583261648
1583261699
9781583261644
9781583261699

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