Getting Started with Evaluation:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Chicago
American Library Association
2014
|
| Schlagworte: | |
| Online-Zugang: | FAW01 FAW02 Volltext |
| Beschreibung: | Getting Started with Evaluation; Contents; Figures, Tables, and Text Boxes; Preface; Chapter 1: Evaluation; The Concept; Planning Context; Evaluation Questions; Sources of Evidence; Benchmarking and Best Practices; Concluding Thoughts; Notes; Chapter 2: Evidence-Based Planning and Decision Making; Evidence-Based Library and Information Practice; Concluding Thoughts; Notes; Chapter 3: Library Metrics; Overview; Library Perspective; Institutional-Level and Stakeholder Perspectives; Broader Organization Perspective; Concluding Thoughts; Notes Chapter 4: Internal Evaluation for Planning and Decision MakingThree Factors Supporting Internal Evaluation; The Internal Evaluation Process; Data to Collect for Internal Evaluation; What to Evaluate Internally; Internal Evaluation and External Comparisons; Concluding Thoughts; Notes; Chapter 5: External Evaluation to Inform Stakeholders and to Guide Continuous Improvement; Considering "What" and "How" to Evaluate; Quality; Administration and Management; Partnerships; Customer Satisfaction; Supporting Education; Reputation; Concluding Thoughts; Notes; Chapter 6: Measuring Satisfaction Gaps Model of Service QualityMethods of Data Collection; Customer Comments; Customer Satisfaction Index; Customer Satisfaction Metrics; Concluding Thoughts; Notes; Chapter 7: Measuring Service Quality; E-Service Quality; Other Means of Listening to Customers; Concluding Thoughts; Notes; Chapter 8: Measuring Return on Investment (ROI); Economic Benefits; Total Value; Concluding Thoughts; Notes; Chapter 9: Measuring the Value of the Library and Its Services; Framework for Establishing Value; Value of Public Libraries; Examples from the Literature; Outlining a Process for Getting Started Concluding ThoughtsNotes; Chapter 10: Using and Communicating the Results; To Whom Do We Communicate?; What Do We Communicate?; How Do We Communicate?; Why Do We Communicate?; When Do We Communicate?; Concluding Thoughts; Notes; Chapter 11: Positive Organizational Change; Institutional Effectiveness; Planning; Creating Positive Organizational Change; Concluding Thoughts; Notes; Appendix: Answers to Chapter Exercises; Selected Readings; About the Authors; Index Finally library managers have a workbook to help them master key concepts of service quality assessment, offering directed exercises and worksheets to guide them |
| Beschreibung: | 1 Online-Ressource (257 pages) |
| ISBN: | 0838996825 0838996833 9780838996829 9780838996836 |
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| 500 | |a Getting Started with Evaluation; Contents; Figures, Tables, and Text Boxes; Preface; Chapter 1: Evaluation; The Concept; Planning Context; Evaluation Questions; Sources of Evidence; Benchmarking and Best Practices; Concluding Thoughts; Notes; Chapter 2: Evidence-Based Planning and Decision Making; Evidence-Based Library and Information Practice; Concluding Thoughts; Notes; Chapter 3: Library Metrics; Overview; Library Perspective; Institutional-Level and Stakeholder Perspectives; Broader Organization Perspective; Concluding Thoughts; Notes | ||
| 500 | |a Chapter 4: Internal Evaluation for Planning and Decision MakingThree Factors Supporting Internal Evaluation; The Internal Evaluation Process; Data to Collect for Internal Evaluation; What to Evaluate Internally; Internal Evaluation and External Comparisons; Concluding Thoughts; Notes; Chapter 5: External Evaluation to Inform Stakeholders and to Guide Continuous Improvement; Considering "What" and "How" to Evaluate; Quality; Administration and Management; Partnerships; Customer Satisfaction; Supporting Education; Reputation; Concluding Thoughts; Notes; Chapter 6: Measuring Satisfaction | ||
| 500 | |a Gaps Model of Service QualityMethods of Data Collection; Customer Comments; Customer Satisfaction Index; Customer Satisfaction Metrics; Concluding Thoughts; Notes; Chapter 7: Measuring Service Quality; E-Service Quality; Other Means of Listening to Customers; Concluding Thoughts; Notes; Chapter 8: Measuring Return on Investment (ROI); Economic Benefits; Total Value; Concluding Thoughts; Notes; Chapter 9: Measuring the Value of the Library and Its Services; Framework for Establishing Value; Value of Public Libraries; Examples from the Literature; Outlining a Process for Getting Started | ||
| 500 | |a Concluding ThoughtsNotes; Chapter 10: Using and Communicating the Results; To Whom Do We Communicate?; What Do We Communicate?; How Do We Communicate?; Why Do We Communicate?; When Do We Communicate?; Concluding Thoughts; Notes; Chapter 11: Positive Organizational Change; Institutional Effectiveness; Planning; Creating Positive Organizational Change; Concluding Thoughts; Notes; Appendix: Answers to Chapter Exercises; Selected Readings; About the Authors; Index | ||
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| spelling | Hernon, Peter Verfasser aut Getting Started with Evaluation Chicago American Library Association 2014 1 Online-Ressource (257 pages) txt rdacontent c rdamedia cr rdacarrier Getting Started with Evaluation; Contents; Figures, Tables, and Text Boxes; Preface; Chapter 1: Evaluation; The Concept; Planning Context; Evaluation Questions; Sources of Evidence; Benchmarking and Best Practices; Concluding Thoughts; Notes; Chapter 2: Evidence-Based Planning and Decision Making; Evidence-Based Library and Information Practice; Concluding Thoughts; Notes; Chapter 3: Library Metrics; Overview; Library Perspective; Institutional-Level and Stakeholder Perspectives; Broader Organization Perspective; Concluding Thoughts; Notes Chapter 4: Internal Evaluation for Planning and Decision MakingThree Factors Supporting Internal Evaluation; The Internal Evaluation Process; Data to Collect for Internal Evaluation; What to Evaluate Internally; Internal Evaluation and External Comparisons; Concluding Thoughts; Notes; Chapter 5: External Evaluation to Inform Stakeholders and to Guide Continuous Improvement; Considering "What" and "How" to Evaluate; Quality; Administration and Management; Partnerships; Customer Satisfaction; Supporting Education; Reputation; Concluding Thoughts; Notes; Chapter 6: Measuring Satisfaction Gaps Model of Service QualityMethods of Data Collection; Customer Comments; Customer Satisfaction Index; Customer Satisfaction Metrics; Concluding Thoughts; Notes; Chapter 7: Measuring Service Quality; E-Service Quality; Other Means of Listening to Customers; Concluding Thoughts; Notes; Chapter 8: Measuring Return on Investment (ROI); Economic Benefits; Total Value; Concluding Thoughts; Notes; Chapter 9: Measuring the Value of the Library and Its Services; Framework for Establishing Value; Value of Public Libraries; Examples from the Literature; Outlining a Process for Getting Started Concluding ThoughtsNotes; Chapter 10: Using and Communicating the Results; To Whom Do We Communicate?; What Do We Communicate?; How Do We Communicate?; Why Do We Communicate?; When Do We Communicate?; Concluding Thoughts; Notes; Chapter 11: Positive Organizational Change; Institutional Effectiveness; Planning; Creating Positive Organizational Change; Concluding Thoughts; Notes; Appendix: Answers to Chapter Exercises; Selected Readings; About the Authors; Index Finally library managers have a workbook to help them master key concepts of service quality assessment, offering directed exercises and worksheets to guide them LANGUAGE ARTS & DISCIPLINES / Library & Information Science / Archives & Special Libraries bisacsh Libraries / Evaluation fast Library administration / Decision making fast Library statistics fast Public services (Libraries) / Evaluation fast Libraries Evaluation Public services (Libraries) Evaluation Library administration Decision making Library statistics Libraries Evaluation Problems, exercises, etc Evaluation (DE-588)4071034-8 gnd rswk-swf Bibliothek (DE-588)4006439-6 gnd rswk-swf 1\p (DE-588)4151278-9 Einführung gnd-content Bibliothek (DE-588)4006439-6 s Evaluation (DE-588)4071034-8 s 2\p DE-604 Dugan, Robert E. Sonstige oth Matthews, Joseph R. Sonstige oth http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=797451 Aggregator Volltext 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 2\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Hernon, Peter Getting Started with Evaluation LANGUAGE ARTS & DISCIPLINES / Library & Information Science / Archives & Special Libraries bisacsh Libraries / Evaluation fast Library administration / Decision making fast Library statistics fast Public services (Libraries) / Evaluation fast Libraries Evaluation Public services (Libraries) Evaluation Library administration Decision making Library statistics Libraries Evaluation Problems, exercises, etc Evaluation (DE-588)4071034-8 gnd Bibliothek (DE-588)4006439-6 gnd |
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| title | Getting Started with Evaluation |
| title_auth | Getting Started with Evaluation |
| title_exact_search | Getting Started with Evaluation |
| title_full | Getting Started with Evaluation |
| title_fullStr | Getting Started with Evaluation |
| title_full_unstemmed | Getting Started with Evaluation |
| title_short | Getting Started with Evaluation |
| title_sort | getting started with evaluation |
| topic | LANGUAGE ARTS & DISCIPLINES / Library & Information Science / Archives & Special Libraries bisacsh Libraries / Evaluation fast Library administration / Decision making fast Library statistics fast Public services (Libraries) / Evaluation fast Libraries Evaluation Public services (Libraries) Evaluation Library administration Decision making Library statistics Libraries Evaluation Problems, exercises, etc Evaluation (DE-588)4071034-8 gnd Bibliothek (DE-588)4006439-6 gnd |
| topic_facet | LANGUAGE ARTS & DISCIPLINES / Library & Information Science / Archives & Special Libraries Libraries / Evaluation Library administration / Decision making Library statistics Public services (Libraries) / Evaluation Libraries Evaluation Public services (Libraries) Evaluation Library administration Decision making Libraries Evaluation Problems, exercises, etc Evaluation Bibliothek Einführung |
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