Patient satisfaction: defining, measuring, and improving the experience of care
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Bibliographische Detailangaben
1. Verfasser: Press, Irwin (VerfasserIn)
Format: Elektronisch E-Book
Sprache:English
Veröffentlicht: Chicago, IL Health Administration Press ©2002
Schriftenreihe:Management series (Ann Arbor, Mich.)
Schlagworte:
Online-Zugang:FAW01
FAW02
Volltext
Beschreibung:Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002
Includes bibliographical references and index
Why Bother? -- - Digging Deeper: Patient Vs. Clinical Cultures -- - From Theory to Method -- - Reporting and Interpreting the Data -- - Mining the Data for Insights -- - From Data to Action -- - Creating a Culture, Not Just a Program -- - The Emergency Department: A Special Case -- - Implementing Change
Beschreibung:1 Online-Ressource (xv, 240 pages)
ISBN:0585426376
9780585426372

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