APA (7th ed.) Citation

Press, I. (2002). Patient satisfaction: Defining, measuring, and improving the experience of care. Health Administration Press.

Chicago Style (17th ed.) Citation

Press, Irwin. Patient Satisfaction: Defining, Measuring, and Improving the Experience of Care. Chicago, IL: Health Administration Press, 2002.

MLA (9th ed.) Citation

Press, Irwin. Patient Satisfaction: Defining, Measuring, and Improving the Experience of Care. Health Administration Press, 2002.