The manager's pocket guide to diversity management
The manager's pocket guide to diversity management:
Gespeichert in:
Bibliographische Detailangaben
1. Verfasser: Hubbard, Edward E. (VerfasserIn)
Format: Elektronisch E-Book
Sprache:English
Veröffentlicht: Amherst, MA HRD Press c2004
Schlagworte:
BUSINESS & ECONOMICS / Workplace Culture
BUSINESS & ECONOMICS / Human Resources & Personnel Management
Diversity in the workplace
Multiculturalism
Personnel management
Wirtschaft
Online-Zugang:FAW01
FAW02
Volltext
Beschreibung:Includes index
Cover -- TOC36;Table of Contents -- Preface -- Acknowledgments -- CH36;Chapter 158; Assessing Your Skills -- The Managing Diversity Profile -- The Impact of Diversity on Business Performance -- CH36;Chapter 258; What Is Diversity63; -- Definition and Terms -- Primary and Secondary Dimensions -- Diversity Statistics Quiz -- Workplace Trends -- Diversity History and Approaches -- CH36;Chapter 358; The Differences Between Equal Employment Opportunity44; Affirmative Action44; and Managing Diversity -- Confusion of Terms -- Understanding the Differences -- Workplace Diversity Self45;Assessment -- CH36;Chapter 458; Barriers to Diversity -- Prejudice -- Stereotyping and Discrimination -- Ethnocentrism -- Non45;Verbal Communication -- Accepting Differences -- CH36;Chapter 558; Developing Competencies for Managing Diversity -- Introduction -- Awareness -- Cultural Programming -- Knowledge and Understanding -- Behavioral Skills -- Managing Diversity58; A Learning Process --
- CH36;Chapter 658; Workplace Applications -- Introduction -- Recruitment47;Selection -- Employee Retention and Development -- Team Building -- Customer Service and Improving Market Share -- CH36;Chapter 758; Working Together Productively -- Introduction -- Partial versus Full45;bodied Listening -- Indirect versus Direct Communication -- Neutrality versus Empathy -- Superiority versus Equality -- Arrogant Certainty versus Flexibility to Learn -- Dealing with Cross45;Cultural Conflict -- CH36;Chapter 858; Diversity and Organizational Change -- Introduction -- Building a Change Strategy for Diversity Management 46; 46; -- Creating a Tactical Diversity Management Plan for Change -- Analyze the Organizations Communications Strategy and Messages -- Find Out the State of the Organization from the Line Perspective -- Create Measures and Key Performance Indicators that Provide Feedback Proactively44; Not Reactively -- Analyze and Evaluate All Supporting Organizational Processes and Practices --
- Search for Low Hanging Fruit8221; as well as Set a Plan for the Long45;Term -- CH36;Chapter 958; Management Action Plan -- Introduction -- How Can You Improve63; -- Measuring Progress -- Walking the Talk -- About the Author -- About the Hubbard Diversity Measurement and Productivity Institute -- IDX36;Index -- Last Page
This pocket guide will teach you the skills required to effectively manage a diverse workplace; not because it's the 'right thing to do' or your organization requires it. But because it is good for business. Gain diversity awareness, tools, knowledge and techniques necessary to lift morale, improve processes, bring access to new segments of the marketplace, enhance productivity and improve your bottom line. Step-by-step, this interactive workbook will help you: Test your skills in managing diversity; Save management time; Navigate difficult situations Build teamwork; Improve your interpersonal effectivene. Complete the 'Managing Diversity Profile' to examine your current level of skill and get feedback on six key competencies for managing diversity. The book also contains workplace applications for weaving diversity into recruitment and selection, employee retention and development, team building, customer service, market share improvement throughout your organization. Topics include: Differences between EEO, Affirmative Action and managing diversity Barriers to diversity: Prejudice, stereotyping, discrimination and non-verbal communication; Diversity and organizational change; Working together productively; Management action plan. Whether you're ready to launch a new diversity initiative, build a diverse work team or plan a new and innovative product launch, this pocket guide will be an invaluable tool for developing managers and leaders
Includes bibliographical references and index
Beschreibung:1 Online-Ressource (viii, 195 p.)
ISBN:1599967537
9781599967530

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