Understanding reference transactions: transforming an art into a science
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
San Diego, Calif.
Academic Press
©2002
|
| Schriftenreihe: | Library and information science (New York, N.Y.)
|
| Schlagworte: | |
| Online-Zugang: | FAW01 FAW02 Volltext |
| Beschreibung: | Includes bibliographical references (pages 191-194) and index The multilevel nature of reference service / John V. Richardson -- Systems analysis of the reference process / John V. Richardson -- Defining and modeling reference service / John V. Richardson -- Evaluating and measuring reference service / John V. Richardson -- Multilevel modeling and reference service evaluation / John V. Richardson -- Data analysis and findings / John V. Richardson -- Conclusions and implications / John V. Richardson The goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. The authors provide a detailed analysis of the question-answering process and methods of evaluating the completeness, usefulness, user satisfaction, and accuracy of the information provided. This is an important contribution to library studies, and it will be a useful textbook for teaching references courses in library schools. Powerful research models help explain what is happening in the reference transaction. It encompasses a comprehensive review of the research literature. It offers a unique systems analysis of the reference transaction and includes a detailed appendix of the concepts, operational definitions, and research variables used to measure outcomes as well as statistical results from all known prior studies |
| Beschreibung: | 1 Online-Ressource (xviii, 208 pages) |
| ISBN: | 0125877803 0585492328 184950797X 9780125877800 9780585492322 9781849507974 |
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| 245 | 1 | 0 | |a Understanding reference transactions |b transforming an art into a science |c Matthew L. Saxton, John V. Richardson, Jr |
| 264 | 1 | |a San Diego, Calif. |b Academic Press |c ©2002 | |
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| 500 | |a The goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. The authors provide a detailed analysis of the question-answering process and methods of evaluating the completeness, usefulness, user satisfaction, and accuracy of the information provided. This is an important contribution to library studies, and it will be a useful textbook for teaching references courses in library schools. Powerful research models help explain what is happening in the reference transaction. It encompasses a comprehensive review of the research literature. It offers a unique systems analysis of the reference transaction and includes a detailed appendix of the concepts, operational definitions, and research variables used to measure outcomes as well as statistical results from all known prior studies | ||
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Datensatz im Suchindex
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| dewey-hundreds | 000 - Computer science, information, general works |
| dewey-ones | 025 - Operations of libraries and archives |
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| indexdate | 2024-07-10T07:16:54Z |
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| isbn | 0125877803 0585492328 184950797X 9780125877800 9780585492322 9781849507974 |
| language | English |
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| spelling | Saxton, Matthew L., (Matthew Locke) Verfasser aut Understanding reference transactions transforming an art into a science Matthew L. Saxton, John V. Richardson, Jr San Diego, Calif. Academic Press ©2002 1 Online-Ressource (xviii, 208 pages) txt rdacontent c rdamedia cr rdacarrier Library and information science (New York, N.Y.) Includes bibliographical references (pages 191-194) and index The multilevel nature of reference service / John V. Richardson -- Systems analysis of the reference process / John V. Richardson -- Defining and modeling reference service / John V. Richardson -- Evaluating and measuring reference service / John V. Richardson -- Multilevel modeling and reference service evaluation / John V. Richardson -- Data analysis and findings / John V. Richardson -- Conclusions and implications / John V. Richardson The goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. The authors provide a detailed analysis of the question-answering process and methods of evaluating the completeness, usefulness, user satisfaction, and accuracy of the information provided. This is an important contribution to library studies, and it will be a useful textbook for teaching references courses in library schools. Powerful research models help explain what is happening in the reference transaction. It encompasses a comprehensive review of the research literature. It offers a unique systems analysis of the reference transaction and includes a detailed appendix of the concepts, operational definitions, and research variables used to measure outcomes as well as statistical results from all known prior studies Library Services Information Services Bibliothèques publiques / Services de référence Bibliothèques / Services de référence LANGUAGE ARTS & DISCIPLINES / Library & Information Science / General bisacsh Interviewing fast Reference services (Libraries) fast Inlichtingenwerk (dienstverlening) gtt Bibliotheekgebruik gtt Bibliotheken gtt Reference gtt Gestion d'entreprises eclas Reference services (Libraries) Interviewing Richardson, John V. Sonstige oth http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=91264 Aggregator Volltext |
| spellingShingle | Saxton, Matthew L., (Matthew Locke) Understanding reference transactions transforming an art into a science Library Services Information Services Bibliothèques publiques / Services de référence Bibliothèques / Services de référence LANGUAGE ARTS & DISCIPLINES / Library & Information Science / General bisacsh Interviewing fast Reference services (Libraries) fast Inlichtingenwerk (dienstverlening) gtt Bibliotheekgebruik gtt Bibliotheken gtt Reference gtt Gestion d'entreprises eclas Reference services (Libraries) Interviewing |
| title | Understanding reference transactions transforming an art into a science |
| title_auth | Understanding reference transactions transforming an art into a science |
| title_exact_search | Understanding reference transactions transforming an art into a science |
| title_full | Understanding reference transactions transforming an art into a science Matthew L. Saxton, John V. Richardson, Jr |
| title_fullStr | Understanding reference transactions transforming an art into a science Matthew L. Saxton, John V. Richardson, Jr |
| title_full_unstemmed | Understanding reference transactions transforming an art into a science Matthew L. Saxton, John V. Richardson, Jr |
| title_short | Understanding reference transactions |
| title_sort | understanding reference transactions transforming an art into a science |
| title_sub | transforming an art into a science |
| topic | Library Services Information Services Bibliothèques publiques / Services de référence Bibliothèques / Services de référence LANGUAGE ARTS & DISCIPLINES / Library & Information Science / General bisacsh Interviewing fast Reference services (Libraries) fast Inlichtingenwerk (dienstverlening) gtt Bibliotheekgebruik gtt Bibliotheken gtt Reference gtt Gestion d'entreprises eclas Reference services (Libraries) Interviewing |
| topic_facet | Library Services Information Services Bibliothèques publiques / Services de référence Bibliothèques / Services de référence LANGUAGE ARTS & DISCIPLINES / Library & Information Science / General Interviewing Reference services (Libraries) Inlichtingenwerk (dienstverlening) Bibliotheekgebruik Bibliotheken Reference Gestion d'entreprises |
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