Fottler, M. D. (2010). Achieving service excellence: Strategies for healthcare (2nd ed.). Health Administration Press.
Chicago-Zitierstil (17. Ausg.)Fottler, Myron D. Achieving Service Excellence: Strategies for Healthcare. 2nd ed. Chicago, IL: Health Administration Press, 2010.
MLA-Zitierstil (9. Ausg.)Fottler, Myron D. Achieving Service Excellence: Strategies for Healthcare. 2nd ed. Health Administration Press, 2010.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.