Achieving service excellence: strategies for healthcare
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Chicago, IL
Health Administration Press
©2010
|
| Ausgabe: | 2nd ed |
| Schriftenreihe: | Management series (Ann Arbor, Mich.)
|
| Schlagworte: | |
| Online-Zugang: | FAW01 FAW02 Volltext |
| Beschreibung: | Includes bibliographical references (pages 411-429) and index Healthcare service strategy -- Healthcare and the new consumerism -- Customer as a guest -- Meeting customer expectations through planning -- Creating a healing environment -- Developing a culture of customer service -- Healthcare service staff -- Staffing for customer service -- Training for customer service -- Motivation and empowerment -- Involving the patient and family in coproduction -- Healthcare service systems -- Communicating information to customers -- Delivering the service -- Waiting for healthcare service -- Fixing healthcare service problems -- Measuring the quality of the healthcare experience -- Leading the way to healthcare excellence |
| Beschreibung: | 1 Online-Ressource (xv, 440 pages) |
| ISBN: | 1441638911 9781441638915 9781567933277 |
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| 245 | 1 | 0 | |a Achieving service excellence |b strategies for healthcare |c Myron D. Fottler, Robert C. Ford, Cherrill P. Heaton |
| 250 | |a 2nd ed | ||
| 264 | 1 | |a Chicago, IL |b Health Administration Press |c ©2010 | |
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| 650 | 7 | |a MEDICAL / Administration |2 bisacsh | |
| 650 | 7 | |a MEDICAL / Practice Management & Reimbursement |2 bisacsh | |
| 650 | 4 | |a Medizin | |
| 650 | 4 | |a Medical care |x Customer services | |
| 650 | 4 | |a Patient satisfaction | |
| 650 | 4 | |a Customer relations | |
| 700 | 1 | |a Ford, Robert C. |e Sonstige |4 oth | |
| 700 | 1 | |a Heaton, Cherrill P. |e Sonstige |4 oth | |
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Datensatz im Suchindex
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| author | Fottler, Myron D. |
| author_facet | Fottler, Myron D. |
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| building | Verbundindex |
| bvnumber | BV043082937 |
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| dewey-full | 362.1068 |
| dewey-hundreds | 300 - Social sciences |
| dewey-ones | 362 - Social problems and services to groups |
| dewey-raw | 362.1068 |
| dewey-search | 362.1068 |
| dewey-sort | 3362.1068 |
| dewey-tens | 360 - Social problems and services; associations |
| discipline | Soziologie |
| edition | 2nd ed |
| format | Electronic eBook |
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| illustrated | Not Illustrated |
| indexdate | 2024-07-10T07:16:54Z |
| institution | BVB |
| isbn | 1441638911 9781441638915 9781567933277 |
| language | English |
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| publishDate | 2010 |
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| publisher | Health Administration Press |
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| series2 | Management series (Ann Arbor, Mich.) |
| spelling | Fottler, Myron D. Verfasser aut Achieving service excellence strategies for healthcare Myron D. Fottler, Robert C. Ford, Cherrill P. Heaton 2nd ed Chicago, IL Health Administration Press ©2010 1 Online-Ressource (xv, 440 pages) txt rdacontent c rdamedia cr rdacarrier Management series (Ann Arbor, Mich.) Includes bibliographical references (pages 411-429) and index Healthcare service strategy -- Healthcare and the new consumerism -- Customer as a guest -- Meeting customer expectations through planning -- Creating a healing environment -- Developing a culture of customer service -- Healthcare service staff -- Staffing for customer service -- Training for customer service -- Motivation and empowerment -- Involving the patient and family in coproduction -- Healthcare service systems -- Communicating information to customers -- Delivering the service -- Waiting for healthcare service -- Fixing healthcare service problems -- Measuring the quality of the healthcare experience -- Leading the way to healthcare excellence MEDICAL / Administration bisacsh MEDICAL / Practice Management & Reimbursement bisacsh Medizin Medical care Customer services Patient satisfaction Customer relations Ford, Robert C. Sonstige oth Heaton, Cherrill P. Sonstige oth http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=309553 Aggregator Volltext |
| spellingShingle | Fottler, Myron D. Achieving service excellence strategies for healthcare MEDICAL / Administration bisacsh MEDICAL / Practice Management & Reimbursement bisacsh Medizin Medical care Customer services Patient satisfaction Customer relations |
| title | Achieving service excellence strategies for healthcare |
| title_auth | Achieving service excellence strategies for healthcare |
| title_exact_search | Achieving service excellence strategies for healthcare |
| title_full | Achieving service excellence strategies for healthcare Myron D. Fottler, Robert C. Ford, Cherrill P. Heaton |
| title_fullStr | Achieving service excellence strategies for healthcare Myron D. Fottler, Robert C. Ford, Cherrill P. Heaton |
| title_full_unstemmed | Achieving service excellence strategies for healthcare Myron D. Fottler, Robert C. Ford, Cherrill P. Heaton |
| title_short | Achieving service excellence |
| title_sort | achieving service excellence strategies for healthcare |
| title_sub | strategies for healthcare |
| topic | MEDICAL / Administration bisacsh MEDICAL / Practice Management & Reimbursement bisacsh Medizin Medical care Customer services Patient satisfaction Customer relations |
| topic_facet | MEDICAL / Administration MEDICAL / Practice Management & Reimbursement Medizin Medical care Customer services Patient satisfaction Customer relations |
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