Customer-driven services management:
Saved in:
| Main Author: | |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
New Delhi
Response Books
©2004
|
| Edition: | 2nd ed |
| Subjects: | |
| Online Access: | FAW01 FAW02 Volltext |
| Item Description: | Previous ed. published: 1999 Includes bibliographical references (pages 292-294) and index Cover; Contents; Foreword; Preface to the Second Edition; Preface to the First Edition; Services Today; The Distinguishing Characteristics; Developing the Service Product; Knowing the Customer; Marketing of Services; Attaining High Quality; Realising People Potential; Strategies for Growth; Managing Information; Some Select Service Industries; Bibliography; Index; About the Author This Second Edition has been substantially revised keeping in view the continued demand and requirement for excellence in services management. In addition to presenting the concepts within which innovative processes and practices can develop, the author discusses the new technologies, products and applications that have emerged. The appeal of the book lies in the way the author has integrated the various dimensions of services management, including people management, relationship marketing, strategies for growth and managing information in the knowledge economy |
| Physical Description: | 1 Online-Ressource (xiii, 304 pages) |
| ISBN: | 8132101812 9780761932550 9788132101819 |
Staff View
MARC
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| 245 | 1 | 0 | |a Customer-driven services management |c S. Balachandran |
| 250 | |a 2nd ed | ||
| 264 | 1 | |a New Delhi |b Response Books |c ©2004 | |
| 300 | |a 1 Online-Ressource (xiii, 304 pages) | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b c |2 rdamedia | ||
| 338 | |b cr |2 rdacarrier | ||
| 500 | |a Previous ed. published: 1999 | ||
| 500 | |a Includes bibliographical references (pages 292-294) and index | ||
| 500 | |a Cover; Contents; Foreword; Preface to the Second Edition; Preface to the First Edition; Services Today; The Distinguishing Characteristics; Developing the Service Product; Knowing the Customer; Marketing of Services; Attaining High Quality; Realising People Potential; Strategies for Growth; Managing Information; Some Select Service Industries; Bibliography; Index; About the Author | ||
| 500 | |a This Second Edition has been substantially revised keeping in view the continued demand and requirement for excellence in services management. In addition to presenting the concepts within which innovative processes and practices can develop, the author discusses the new technologies, products and applications that have emerged. The appeal of the book lies in the way the author has integrated the various dimensions of services management, including people management, relationship marketing, strategies for growth and managing information in the knowledge economy | ||
| 650 | 4 | |a Customer services | |
| 650 | 7 | |a BUSINESS & ECONOMICS / Customer Relations |2 bisacsh | |
| 650 | 7 | |a Customer services / Management |2 fast | |
| 650 | 4 | |a Wirtschaft | |
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Record in the Search Index
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| dewey-full | 658.8/12/0954 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/12/0954 |
| dewey-search | 658.8/12/0954 |
| dewey-sort | 3658.8 212 3954 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | 2nd ed |
| format | Electronic eBook |
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| language | English |
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| physical | 1 Online-Ressource (xiii, 304 pages) |
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| spelling | Balachandran, S. Verfasser aut Customer-driven services management S. Balachandran 2nd ed New Delhi Response Books ©2004 1 Online-Ressource (xiii, 304 pages) txt rdacontent c rdamedia cr rdacarrier Previous ed. published: 1999 Includes bibliographical references (pages 292-294) and index Cover; Contents; Foreword; Preface to the Second Edition; Preface to the First Edition; Services Today; The Distinguishing Characteristics; Developing the Service Product; Knowing the Customer; Marketing of Services; Attaining High Quality; Realising People Potential; Strategies for Growth; Managing Information; Some Select Service Industries; Bibliography; Index; About the Author This Second Edition has been substantially revised keeping in view the continued demand and requirement for excellence in services management. In addition to presenting the concepts within which innovative processes and practices can develop, the author discusses the new technologies, products and applications that have emerged. The appeal of the book lies in the way the author has integrated the various dimensions of services management, including people management, relationship marketing, strategies for growth and managing information in the knowledge economy Customer services BUSINESS & ECONOMICS / Customer Relations bisacsh Customer services / Management fast Wirtschaft Customer services India Management Kundenmanagement (DE-588)4236865-0 gnd rswk-swf Indien Kundenmanagement (DE-588)4236865-0 s 1\p DE-604 Erscheint auch als Druck-Ausgabe, Paperback 0-7619-3255-0 http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=278134 Aggregator Volltext 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Balachandran, S. Customer-driven services management Customer services BUSINESS & ECONOMICS / Customer Relations bisacsh Customer services / Management fast Wirtschaft Customer services India Management Kundenmanagement (DE-588)4236865-0 gnd |
| subject_GND | (DE-588)4236865-0 |
| title | Customer-driven services management |
| title_auth | Customer-driven services management |
| title_exact_search | Customer-driven services management |
| title_full | Customer-driven services management S. Balachandran |
| title_fullStr | Customer-driven services management S. Balachandran |
| title_full_unstemmed | Customer-driven services management S. Balachandran |
| title_short | Customer-driven services management |
| title_sort | customer driven services management |
| topic | Customer services BUSINESS & ECONOMICS / Customer Relations bisacsh Customer services / Management fast Wirtschaft Customer services India Management Kundenmanagement (DE-588)4236865-0 gnd |
| topic_facet | Customer services BUSINESS & ECONOMICS / Customer Relations Customer services / Management Wirtschaft Customer services India Management Kundenmanagement Indien |
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