APA (7th ed.) Citation

Anderson, K. (1995). Knock your socks off answers: Solving customer nightmares & soothing nightmare customers. American Management Association.

Chicago Style (17th ed.) Citation

Anderson, Kristin. Knock Your Socks off Answers: Solving Customer Nightmares & Soothing Nightmare Customers. New York: American Management Association, 1995.

MLA (9th ed.) Citation

Anderson, Kristin. Knock Your Socks off Answers: Solving Customer Nightmares & Soothing Nightmare Customers. American Management Association, 1995.

Warning: These citations may not always be 100% accurate.