Delivering knock your socks off service:
Saved in:
| Main Author: | |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
New York
AMACOM
©1998
|
| Edition: | Rev. ed |
| Subjects: | |
| Online Access: | FAW01 FAW02 Volltext |
| Item Description: | Includes bibliographical references (pages 145-147) The Fundamental Principles of Knock Your Socks Off Service -- - The Only Unbreakable Rule: To the Customer You Are the Company -- - Know What Knock Your Socks Off Service Is -- - Knock Your Socks Off Service Is: Reliable -- - Knock Your Socks Off Service Is: Responsive -- - Knock Your Socks Off Service Is: Reassuring -- - Knock Your Socks Off Service Is: Empathetic -- - Knock Your Socks Off Service Is: Tangibles -- - Customers Are Everywhere--Inside and Out -- - The Ten Deadly Sins of Customer Service -- - The Customer is Always ... The Customer -- - The How To's of Knock Your Socks Off Service -- - Honesty Is the Only Policy -- - All Rules Were Meant to Be Broken (Including This One) -- - Creating Trust in an Insecure, Suspicious World -- - Do the Right Thing ... Regardless -- - Listening Is a Skill--Use It -- - Ask Intelligent Questions -- - Winning Words and Soothing Phrases -- - Facts for Face to Face -- - Tips for Telephone Talk -- - Putting Pen to Paper -- - Putting Your Best E-Mail Foot Forward -- - Exceptional Service Is in the Details -- - Good Selling Is Good Service--Good Service Is Good Selling -- - Never Underestimate the Value of a Sincere Thank-You -- - The Problem-Solving Side of Knock Your Socks Off Service -- - Be a Fantastic Fixer -- - Use the Well-Placed "I'm Sorry" -- - The Axioms of Service Recovery -- - Service Recovery on the Internet -- - Fix the Person -- - Fair Fix the Problem -- - Customers From Hell Are Customers Too -- - The Customers From Hell Hall of Shame -- - Knock Your Socks Off Service Fitness: Taking Care of You -- - Master the Art of Calm -- - Keep It Professional |
| Physical Description: | 1 Online-Ressource (ix, 149 pages) |
| ISBN: | 0585119511 0814479707 9780585119519 9780814479704 |
Staff View
MARC
| LEADER | 00000nmm a2200000zc 4500 | ||
|---|---|---|---|
| 001 | BV043078005 | ||
| 003 | DE-604 | ||
| 005 | 00000000000000.0 | ||
| 007 | cr|uuu---uuuuu | ||
| 008 | 151126s1998 |||| o||u| ||||||eng d | ||
| 020 | |a 0585119511 |9 0-585-11951-1 | ||
| 020 | |a 0814479707 |9 0-8144-7970-7 | ||
| 020 | |a 0814479707 |c alk. paper |9 0-8144-7970-7 | ||
| 020 | |a 9780585119519 |9 978-0-585-11951-9 | ||
| 020 | |a 9780814479704 |c alk. paper |9 978-0-8144-7970-4 | ||
| 035 | |a (OCoLC)44961130 | ||
| 035 | |a (DE-599)BVBBV043078005 | ||
| 040 | |a DE-604 |b ger |e aacr | ||
| 041 | 0 | |a eng | |
| 049 | |a DE-1046 |a DE-1047 | ||
| 082 | 0 | |a 658.8/12 |2 21 | |
| 100 | 1 | |a Anderson, Kristin |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Delivering knock your socks off service |c Kristin Anderson, Ron Zemke |
| 250 | |a Rev. ed | ||
| 264 | 1 | |a New York |b AMACOM |c ©1998 | |
| 300 | |a 1 Online-Ressource (ix, 149 pages) | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b c |2 rdamedia | ||
| 338 | |b cr |2 rdacarrier | ||
| 500 | |a Includes bibliographical references (pages 145-147) | ||
| 500 | |a The Fundamental Principles of Knock Your Socks Off Service -- - The Only Unbreakable Rule: To the Customer You Are the Company -- - Know What Knock Your Socks Off Service Is -- - Knock Your Socks Off Service Is: Reliable -- - Knock Your Socks Off Service Is: Responsive -- - Knock Your Socks Off Service Is: Reassuring -- - Knock Your Socks Off Service Is: Empathetic -- - Knock Your Socks Off Service Is: Tangibles -- - Customers Are Everywhere--Inside and Out -- - The Ten Deadly Sins of Customer Service -- - The Customer is Always ... The Customer -- - The How To's of Knock Your Socks Off Service -- - Honesty Is the Only Policy -- - All Rules Were Meant to Be Broken (Including This One) -- - Creating Trust in an Insecure, Suspicious World -- - Do the Right Thing ... Regardless -- - Listening Is a Skill--Use It -- - Ask Intelligent Questions -- - Winning Words and Soothing Phrases -- - Facts for Face to Face -- - Tips for Telephone Talk -- - Putting Pen to Paper -- - Putting Your Best E-Mail Foot Forward -- - Exceptional Service Is in the Details -- - Good Selling Is Good Service--Good Service Is Good Selling -- - Never Underestimate the Value of a Sincere Thank-You -- - The Problem-Solving Side of Knock Your Socks Off Service -- - Be a Fantastic Fixer -- - Use the Well-Placed "I'm Sorry" -- - The Axioms of Service Recovery -- - Service Recovery on the Internet -- - Fix the Person -- - Fair Fix the Problem -- - Customers From Hell Are Customers Too -- - The Customers From Hell Hall of Shame -- - Knock Your Socks Off Service Fitness: Taking Care of You -- - Master the Art of Calm -- - Keep It Professional | ||
| 650 | 7 | |a BUSINESS & ECONOMICS / Customer Relations |2 bisacsh | |
| 650 | 7 | |a Customer services |2 fast | |
| 650 | 4 | |a Wirtschaft | |
| 650 | 4 | |a Customer services | |
| 650 | 0 | 7 | |a Kundenmanagement |0 (DE-588)4236865-0 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Kundenbetreuung |0 (DE-588)4297543-8 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Servicepolitik |0 (DE-588)4234502-9 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Kundenorientierung |0 (DE-588)4316837-1 |2 gnd |9 rswk-swf |
| 689 | 0 | 0 | |a Servicepolitik |0 (DE-588)4234502-9 |D s |
| 689 | 0 | 1 | |a Kundenorientierung |0 (DE-588)4316837-1 |D s |
| 689 | 0 | |8 1\p |5 DE-604 | |
| 689 | 1 | 0 | |a Servicepolitik |0 (DE-588)4234502-9 |D s |
| 689 | 1 | 1 | |a Kundenorientierung |0 (DE-588)4316837-1 |D s |
| 689 | 1 | 2 | |a Kundenbetreuung |0 (DE-588)4297543-8 |D s |
| 689 | 1 | |8 2\p |5 DE-604 | |
| 689 | 2 | 0 | |a Kundenmanagement |0 (DE-588)4236865-0 |D s |
| 689 | 2 | 1 | |a Kundenorientierung |0 (DE-588)4316837-1 |D s |
| 689 | 2 | |8 3\p |5 DE-604 | |
| 700 | 1 | |a Zemke, Ron |e Sonstige |4 oth | |
| 856 | 4 | 0 | |u http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=16192 |x Aggregator |3 Volltext |
| 912 | |a ZDB-4-EBA | ||
| 999 | |a oai:aleph.bib-bvb.de:BVB01-028502197 | ||
| 883 | 1 | |8 1\p |a cgwrk |d 20201028 |q DE-101 |u https://d-nb.info/provenance/plan#cgwrk | |
| 883 | 1 | |8 2\p |a cgwrk |d 20201028 |q DE-101 |u https://d-nb.info/provenance/plan#cgwrk | |
| 883 | 1 | |8 3\p |a cgwrk |d 20201028 |q DE-101 |u https://d-nb.info/provenance/plan#cgwrk | |
| 966 | e | |u http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=16192 |l FAW01 |p ZDB-4-EBA |q FAW_PDA_EBA |x Aggregator |3 Volltext | |
| 966 | e | |u http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=16192 |l FAW02 |p ZDB-4-EBA |q FAW_PDA_EBA |x Aggregator |3 Volltext | |
Record in the Search Index
| _version_ | 1804175467439194112 |
|---|---|
| any_adam_object | |
| author | Anderson, Kristin |
| author_facet | Anderson, Kristin |
| author_role | aut |
| author_sort | Anderson, Kristin |
| author_variant | k a ka |
| building | Verbundindex |
| bvnumber | BV043078005 |
| collection | ZDB-4-EBA |
| ctrlnum | (OCoLC)44961130 (DE-599)BVBBV043078005 |
| dewey-full | 658.8/12 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/12 |
| dewey-search | 658.8/12 |
| dewey-sort | 3658.8 212 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | Rev. ed |
| format | Electronic eBook |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>04395nmm a2200661zc 4500</leader><controlfield tag="001">BV043078005</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">00000000000000.0</controlfield><controlfield tag="007">cr|uuu---uuuuu</controlfield><controlfield tag="008">151126s1998 |||| o||u| ||||||eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">0585119511</subfield><subfield code="9">0-585-11951-1</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">0814479707</subfield><subfield code="9">0-8144-7970-7</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">0814479707</subfield><subfield code="c">alk. paper</subfield><subfield code="9">0-8144-7970-7</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9780585119519</subfield><subfield code="9">978-0-585-11951-9</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9780814479704</subfield><subfield code="c">alk. paper</subfield><subfield code="9">978-0-8144-7970-4</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)44961130</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV043078005</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">aacr</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-1046</subfield><subfield code="a">DE-1047</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">658.8/12</subfield><subfield code="2">21</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Anderson, Kristin</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Delivering knock your socks off service</subfield><subfield code="c">Kristin Anderson, Ron Zemke</subfield></datafield><datafield tag="250" ind1=" " ind2=" "><subfield code="a">Rev. ed</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">New York</subfield><subfield code="b">AMACOM</subfield><subfield code="c">©1998</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">1 Online-Ressource (ix, 149 pages)</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">c</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">cr</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">Includes bibliographical references (pages 145-147)</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">The Fundamental Principles of Knock Your Socks Off Service -- - The Only Unbreakable Rule: To the Customer You Are the Company -- - Know What Knock Your Socks Off Service Is -- - Knock Your Socks Off Service Is: Reliable -- - Knock Your Socks Off Service Is: Responsive -- - Knock Your Socks Off Service Is: Reassuring -- - Knock Your Socks Off Service Is: Empathetic -- - Knock Your Socks Off Service Is: Tangibles -- - Customers Are Everywhere--Inside and Out -- - The Ten Deadly Sins of Customer Service -- - The Customer is Always ... The Customer -- - The How To's of Knock Your Socks Off Service -- - Honesty Is the Only Policy -- - All Rules Were Meant to Be Broken (Including This One) -- - Creating Trust in an Insecure, Suspicious World -- - Do the Right Thing ... Regardless -- - Listening Is a Skill--Use It -- - Ask Intelligent Questions -- - Winning Words and Soothing Phrases -- - Facts for Face to Face -- - Tips for Telephone Talk -- - Putting Pen to Paper -- - Putting Your Best E-Mail Foot Forward -- - Exceptional Service Is in the Details -- - Good Selling Is Good Service--Good Service Is Good Selling -- - Never Underestimate the Value of a Sincere Thank-You -- - The Problem-Solving Side of Knock Your Socks Off Service -- - Be a Fantastic Fixer -- - Use the Well-Placed "I'm Sorry" -- - The Axioms of Service Recovery -- - Service Recovery on the Internet -- - Fix the Person -- - Fair Fix the Problem -- - Customers From Hell Are Customers Too -- - The Customers From Hell Hall of Shame -- - Knock Your Socks Off Service Fitness: Taking Care of You -- - Master the Art of Calm -- - Keep It Professional</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">BUSINESS & ECONOMICS / Customer Relations</subfield><subfield code="2">bisacsh</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Customer services</subfield><subfield code="2">fast</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Wirtschaft</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Customer services</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Kundenmanagement</subfield><subfield code="0">(DE-588)4236865-0</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Kundenbetreuung</subfield><subfield code="0">(DE-588)4297543-8</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Servicepolitik</subfield><subfield code="0">(DE-588)4234502-9</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Kundenorientierung</subfield><subfield code="0">(DE-588)4316837-1</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Servicepolitik</subfield><subfield code="0">(DE-588)4234502-9</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="1"><subfield code="a">Kundenorientierung</subfield><subfield code="0">(DE-588)4316837-1</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="8">1\p</subfield><subfield code="5">DE-604</subfield></datafield><datafield tag="689" ind1="1" ind2="0"><subfield code="a">Servicepolitik</subfield><subfield code="0">(DE-588)4234502-9</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="1" ind2="1"><subfield code="a">Kundenorientierung</subfield><subfield code="0">(DE-588)4316837-1</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="1" ind2="2"><subfield code="a">Kundenbetreuung</subfield><subfield code="0">(DE-588)4297543-8</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="1" ind2=" "><subfield code="8">2\p</subfield><subfield code="5">DE-604</subfield></datafield><datafield tag="689" ind1="2" ind2="0"><subfield code="a">Kundenmanagement</subfield><subfield code="0">(DE-588)4236865-0</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="2" ind2="1"><subfield code="a">Kundenorientierung</subfield><subfield code="0">(DE-588)4316837-1</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="2" ind2=" "><subfield code="8">3\p</subfield><subfield code="5">DE-604</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Zemke, Ron</subfield><subfield code="e">Sonstige</subfield><subfield code="4">oth</subfield></datafield><datafield tag="856" ind1="4" ind2="0"><subfield code="u">http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=16192</subfield><subfield code="x">Aggregator</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-4-EBA</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-028502197</subfield></datafield><datafield tag="883" ind1="1" ind2=" "><subfield code="8">1\p</subfield><subfield code="a">cgwrk</subfield><subfield code="d">20201028</subfield><subfield code="q">DE-101</subfield><subfield code="u">https://d-nb.info/provenance/plan#cgwrk</subfield></datafield><datafield tag="883" ind1="1" ind2=" "><subfield code="8">2\p</subfield><subfield code="a">cgwrk</subfield><subfield code="d">20201028</subfield><subfield code="q">DE-101</subfield><subfield code="u">https://d-nb.info/provenance/plan#cgwrk</subfield></datafield><datafield tag="883" ind1="1" ind2=" "><subfield code="8">3\p</subfield><subfield code="a">cgwrk</subfield><subfield code="d">20201028</subfield><subfield code="q">DE-101</subfield><subfield code="u">https://d-nb.info/provenance/plan#cgwrk</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=16192</subfield><subfield code="l">FAW01</subfield><subfield code="p">ZDB-4-EBA</subfield><subfield code="q">FAW_PDA_EBA</subfield><subfield code="x">Aggregator</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=16192</subfield><subfield code="l">FAW02</subfield><subfield code="p">ZDB-4-EBA</subfield><subfield code="q">FAW_PDA_EBA</subfield><subfield code="x">Aggregator</subfield><subfield code="3">Volltext</subfield></datafield></record></collection> |
| id | DE-604.BV043078005 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T07:16:45Z |
| institution | BVB |
| isbn | 0585119511 0814479707 9780585119519 9780814479704 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-028502197 |
| oclc_num | 44961130 |
| open_access_boolean | |
| owner | DE-1046 DE-1047 |
| owner_facet | DE-1046 DE-1047 |
| physical | 1 Online-Ressource (ix, 149 pages) |
| psigel | ZDB-4-EBA ZDB-4-EBA FAW_PDA_EBA |
| publishDate | 1998 |
| publishDateSearch | 1998 |
| publishDateSort | 1998 |
| publisher | AMACOM |
| record_format | marc |
| spelling | Anderson, Kristin Verfasser aut Delivering knock your socks off service Kristin Anderson, Ron Zemke Rev. ed New York AMACOM ©1998 1 Online-Ressource (ix, 149 pages) txt rdacontent c rdamedia cr rdacarrier Includes bibliographical references (pages 145-147) The Fundamental Principles of Knock Your Socks Off Service -- - The Only Unbreakable Rule: To the Customer You Are the Company -- - Know What Knock Your Socks Off Service Is -- - Knock Your Socks Off Service Is: Reliable -- - Knock Your Socks Off Service Is: Responsive -- - Knock Your Socks Off Service Is: Reassuring -- - Knock Your Socks Off Service Is: Empathetic -- - Knock Your Socks Off Service Is: Tangibles -- - Customers Are Everywhere--Inside and Out -- - The Ten Deadly Sins of Customer Service -- - The Customer is Always ... The Customer -- - The How To's of Knock Your Socks Off Service -- - Honesty Is the Only Policy -- - All Rules Were Meant to Be Broken (Including This One) -- - Creating Trust in an Insecure, Suspicious World -- - Do the Right Thing ... Regardless -- - Listening Is a Skill--Use It -- - Ask Intelligent Questions -- - Winning Words and Soothing Phrases -- - Facts for Face to Face -- - Tips for Telephone Talk -- - Putting Pen to Paper -- - Putting Your Best E-Mail Foot Forward -- - Exceptional Service Is in the Details -- - Good Selling Is Good Service--Good Service Is Good Selling -- - Never Underestimate the Value of a Sincere Thank-You -- - The Problem-Solving Side of Knock Your Socks Off Service -- - Be a Fantastic Fixer -- - Use the Well-Placed "I'm Sorry" -- - The Axioms of Service Recovery -- - Service Recovery on the Internet -- - Fix the Person -- - Fair Fix the Problem -- - Customers From Hell Are Customers Too -- - The Customers From Hell Hall of Shame -- - Knock Your Socks Off Service Fitness: Taking Care of You -- - Master the Art of Calm -- - Keep It Professional BUSINESS & ECONOMICS / Customer Relations bisacsh Customer services fast Wirtschaft Customer services Kundenmanagement (DE-588)4236865-0 gnd rswk-swf Kundenbetreuung (DE-588)4297543-8 gnd rswk-swf Servicepolitik (DE-588)4234502-9 gnd rswk-swf Kundenorientierung (DE-588)4316837-1 gnd rswk-swf Servicepolitik (DE-588)4234502-9 s Kundenorientierung (DE-588)4316837-1 s 1\p DE-604 Kundenbetreuung (DE-588)4297543-8 s 2\p DE-604 Kundenmanagement (DE-588)4236865-0 s 3\p DE-604 Zemke, Ron Sonstige oth http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=16192 Aggregator Volltext 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 2\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 3\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Anderson, Kristin Delivering knock your socks off service BUSINESS & ECONOMICS / Customer Relations bisacsh Customer services fast Wirtschaft Customer services Kundenmanagement (DE-588)4236865-0 gnd Kundenbetreuung (DE-588)4297543-8 gnd Servicepolitik (DE-588)4234502-9 gnd Kundenorientierung (DE-588)4316837-1 gnd |
| subject_GND | (DE-588)4236865-0 (DE-588)4297543-8 (DE-588)4234502-9 (DE-588)4316837-1 |
| title | Delivering knock your socks off service |
| title_auth | Delivering knock your socks off service |
| title_exact_search | Delivering knock your socks off service |
| title_full | Delivering knock your socks off service Kristin Anderson, Ron Zemke |
| title_fullStr | Delivering knock your socks off service Kristin Anderson, Ron Zemke |
| title_full_unstemmed | Delivering knock your socks off service Kristin Anderson, Ron Zemke |
| title_short | Delivering knock your socks off service |
| title_sort | delivering knock your socks off service |
| topic | BUSINESS & ECONOMICS / Customer Relations bisacsh Customer services fast Wirtschaft Customer services Kundenmanagement (DE-588)4236865-0 gnd Kundenbetreuung (DE-588)4297543-8 gnd Servicepolitik (DE-588)4234502-9 gnd Kundenorientierung (DE-588)4316837-1 gnd |
| topic_facet | BUSINESS & ECONOMICS / Customer Relations Customer services Wirtschaft Kundenmanagement Kundenbetreuung Servicepolitik Kundenorientierung |
| url | http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=16192 |
| work_keys_str_mv | AT andersonkristin deliveringknockyoursocksoffservice AT zemkeron deliveringknockyoursocksoffservice |