Delivering knock your socks off service:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
New York
AMACOM
©1998
|
| Ausgabe: | Rev. ed |
| Schlagworte: | |
| Online-Zugang: | FAW01 FAW02 Volltext |
| Beschreibung: | Includes bibliographical references (pages 145-147) The Fundamental Principles of Knock Your Socks Off Service -- - The Only Unbreakable Rule: To the Customer You Are the Company -- - Know What Knock Your Socks Off Service Is -- - Knock Your Socks Off Service Is: Reliable -- - Knock Your Socks Off Service Is: Responsive -- - Knock Your Socks Off Service Is: Reassuring -- - Knock Your Socks Off Service Is: Empathetic -- - Knock Your Socks Off Service Is: Tangibles -- - Customers Are Everywhere--Inside and Out -- - The Ten Deadly Sins of Customer Service -- - The Customer is Always ... The Customer -- - The How To's of Knock Your Socks Off Service -- - Honesty Is the Only Policy -- - All Rules Were Meant to Be Broken (Including This One) -- - Creating Trust in an Insecure, Suspicious World -- - Do the Right Thing ... Regardless -- - Listening Is a Skill--Use It -- - Ask Intelligent Questions -- - Winning Words and Soothing Phrases -- - Facts for Face to Face -- - Tips for Telephone Talk -- - Putting Pen to Paper -- - Putting Your Best E-Mail Foot Forward -- - Exceptional Service Is in the Details -- - Good Selling Is Good Service--Good Service Is Good Selling -- - Never Underestimate the Value of a Sincere Thank-You -- - The Problem-Solving Side of Knock Your Socks Off Service -- - Be a Fantastic Fixer -- - Use the Well-Placed "I'm Sorry" -- - The Axioms of Service Recovery -- - Service Recovery on the Internet -- - Fix the Person -- - Fair Fix the Problem -- - Customers From Hell Are Customers Too -- - The Customers From Hell Hall of Shame -- - Knock Your Socks Off Service Fitness: Taking Care of You -- - Master the Art of Calm -- - Keep It Professional |
| Beschreibung: | 1 Online-Ressource (ix, 149 pages) |
| ISBN: | 0585119511 0814479707 9780585119519 9780814479704 |
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Datensatz im Suchindex
| _version_ | 1804175467439194112 |
|---|---|
| any_adam_object | |
| author | Anderson, Kristin |
| author_facet | Anderson, Kristin |
| author_role | aut |
| author_sort | Anderson, Kristin |
| author_variant | k a ka |
| building | Verbundindex |
| bvnumber | BV043078005 |
| collection | ZDB-4-EBA |
| ctrlnum | (OCoLC)44961130 (DE-599)BVBBV043078005 |
| dewey-full | 658.8/12 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/12 |
| dewey-search | 658.8/12 |
| dewey-sort | 3658.8 212 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | Rev. ed |
| format | Electronic eBook |
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| id | DE-604.BV043078005 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T07:16:45Z |
| institution | BVB |
| isbn | 0585119511 0814479707 9780585119519 9780814479704 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-028502197 |
| oclc_num | 44961130 |
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| owner | DE-1046 DE-1047 |
| owner_facet | DE-1046 DE-1047 |
| physical | 1 Online-Ressource (ix, 149 pages) |
| psigel | ZDB-4-EBA ZDB-4-EBA FAW_PDA_EBA |
| publishDate | 1998 |
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| publisher | AMACOM |
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| spelling | Anderson, Kristin Verfasser aut Delivering knock your socks off service Kristin Anderson, Ron Zemke Rev. ed New York AMACOM ©1998 1 Online-Ressource (ix, 149 pages) txt rdacontent c rdamedia cr rdacarrier Includes bibliographical references (pages 145-147) The Fundamental Principles of Knock Your Socks Off Service -- - The Only Unbreakable Rule: To the Customer You Are the Company -- - Know What Knock Your Socks Off Service Is -- - Knock Your Socks Off Service Is: Reliable -- - Knock Your Socks Off Service Is: Responsive -- - Knock Your Socks Off Service Is: Reassuring -- - Knock Your Socks Off Service Is: Empathetic -- - Knock Your Socks Off Service Is: Tangibles -- - Customers Are Everywhere--Inside and Out -- - The Ten Deadly Sins of Customer Service -- - The Customer is Always ... The Customer -- - The How To's of Knock Your Socks Off Service -- - Honesty Is the Only Policy -- - All Rules Were Meant to Be Broken (Including This One) -- - Creating Trust in an Insecure, Suspicious World -- - Do the Right Thing ... Regardless -- - Listening Is a Skill--Use It -- - Ask Intelligent Questions -- - Winning Words and Soothing Phrases -- - Facts for Face to Face -- - Tips for Telephone Talk -- - Putting Pen to Paper -- - Putting Your Best E-Mail Foot Forward -- - Exceptional Service Is in the Details -- - Good Selling Is Good Service--Good Service Is Good Selling -- - Never Underestimate the Value of a Sincere Thank-You -- - The Problem-Solving Side of Knock Your Socks Off Service -- - Be a Fantastic Fixer -- - Use the Well-Placed "I'm Sorry" -- - The Axioms of Service Recovery -- - Service Recovery on the Internet -- - Fix the Person -- - Fair Fix the Problem -- - Customers From Hell Are Customers Too -- - The Customers From Hell Hall of Shame -- - Knock Your Socks Off Service Fitness: Taking Care of You -- - Master the Art of Calm -- - Keep It Professional BUSINESS & ECONOMICS / Customer Relations bisacsh Customer services fast Wirtschaft Customer services Kundenmanagement (DE-588)4236865-0 gnd rswk-swf Kundenbetreuung (DE-588)4297543-8 gnd rswk-swf Servicepolitik (DE-588)4234502-9 gnd rswk-swf Kundenorientierung (DE-588)4316837-1 gnd rswk-swf Servicepolitik (DE-588)4234502-9 s Kundenorientierung (DE-588)4316837-1 s 1\p DE-604 Kundenbetreuung (DE-588)4297543-8 s 2\p DE-604 Kundenmanagement (DE-588)4236865-0 s 3\p DE-604 Zemke, Ron Sonstige oth http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=16192 Aggregator Volltext 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 2\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 3\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Anderson, Kristin Delivering knock your socks off service BUSINESS & ECONOMICS / Customer Relations bisacsh Customer services fast Wirtschaft Customer services Kundenmanagement (DE-588)4236865-0 gnd Kundenbetreuung (DE-588)4297543-8 gnd Servicepolitik (DE-588)4234502-9 gnd Kundenorientierung (DE-588)4316837-1 gnd |
| subject_GND | (DE-588)4236865-0 (DE-588)4297543-8 (DE-588)4234502-9 (DE-588)4316837-1 |
| title | Delivering knock your socks off service |
| title_auth | Delivering knock your socks off service |
| title_exact_search | Delivering knock your socks off service |
| title_full | Delivering knock your socks off service Kristin Anderson, Ron Zemke |
| title_fullStr | Delivering knock your socks off service Kristin Anderson, Ron Zemke |
| title_full_unstemmed | Delivering knock your socks off service Kristin Anderson, Ron Zemke |
| title_short | Delivering knock your socks off service |
| title_sort | delivering knock your socks off service |
| topic | BUSINESS & ECONOMICS / Customer Relations bisacsh Customer services fast Wirtschaft Customer services Kundenmanagement (DE-588)4236865-0 gnd Kundenbetreuung (DE-588)4297543-8 gnd Servicepolitik (DE-588)4234502-9 gnd Kundenorientierung (DE-588)4316837-1 gnd |
| topic_facet | BUSINESS & ECONOMICS / Customer Relations Customer services Wirtschaft Kundenmanagement Kundenbetreuung Servicepolitik Kundenorientierung |
| url | http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=16192 |
| work_keys_str_mv | AT andersonkristin deliveringknockyoursocksoffservice AT zemkeron deliveringknockyoursocksoffservice |