Building service-oriented government: lessons, challenges and prospects
Gespeichert in:
| Format: | Elektronisch E-Book |
|---|---|
| Sprache: | English |
| Veröffentlicht: |
Singapore
World Scientific Pub. Co.
2012
|
| Schriftenreihe: | NCPA research series
1 |
| Schlagworte: | |
| Online-Zugang: | FAW01 FAW02 Volltext |
| Beschreibung: | 6.3. A Case Study of Public Transportation Development in the Pearl River Delta Preface; Chapter 1. Evaluating Public Service Performance in Urban China: Findings From the 2011 Lien Chinese Cities Service-Oriented Government Project WU Wei, YU Wenxuan, LIN Tingjin, WANG Jun and TAM Waikeung; 1.1. Public Service, Service-Oriented Government and Evaluation; 1.2. 2011 Lien Chinese Cities Service-Oriented Government Index; 1.3. 2011 Lien Survey of Service-Oriented Government in Chinese Cities; 1.3.1. Telephone survey of urban citizens; 1.3.2. Telephone survey of businesses; 1.4. Findings of the 2011 Lien Survey of Service-Oriented Government in Chinese Cities 1.4.1. The citizen perspective1.4.2. The business perspective; 1.4.3. General public service; 1.4.4. Overall ranking of service-oriented government; 1.5. Conclusion; References; Chapter 2. Public Ethical Values and Service-Oriented Government Kuotsai Tom LIOU; 2.1. Ethical Values in Public Service; 2.2. Challenging Issues in Service-Oriented Government; 2.2.1. Equity issues in policy option; 2.2.2. Accountability concerns in service delivery; 2.2.3. Transparency emphasis in service attitude; 2.3. Conclusion; References Chapter 3. The Role of Emotional Labor in Public Service Meredith A NEWMAN3.1. What Emotional Labor Is and Is Not; 3.1.1. It is not emotional intelligence; 3.1.2. It is not public service motivation; 3.1.3. It is not leadership; 3.2. Emotional Labor: What It Is; 3.3. The Relationship Between Emotional Labor and Burnout; 3.3.1. First dimension: Emotional exhaustion; 3.3.2. Second dimension: Cynicism; 3.3.3. Third dimension: Ineffectiveness; 3.4. Implications for Practice; 3.4.1. Critical incident debriefings; 3.4.2. Self-care plans; 3.4.3. Redesign of jobs; 3.4.4. "Time-outs"; 3.5. Conclusion ReferencesChapter 4. Irrationality, Bricolage, Quality and Performance Measurement: Unpacking the Conundrum in a Comparative East-West Context Paul HIGGINS; 4.1. Introduction; 4.2. The Engineer and Bricoleur in Instrumental Performance Management; 4.3. Higher Order Bricolage; 4.4. Data and Activity Manipulation; 4.5. Rationality: Bricolage Nexus; 4.6. Conclusion; References; Chapter 5. Social Accountability for Public Service in Higher Education: A Text Analysis of Chinese Research Universities' Undergraduate Teaching-Learning Quality Annual Reports TIAN Linghui and XIONG Qingnian 5.1. Introduction5.2. Analysis; 5.3. Conclusion; 5.3.1. University, government and the public: Who is the quality for? Who to report to?; (1) Government-oriented quality; (2) Who was being ignored?; 5.3.2. Transparency; 5.3.3. Depth of involvement and inclusiveness of participation; 5.4. Discussion; References; Chapter 6. Integrated Development of Metropolitan Governance and Public Service: A Case Study of the Pearl River Delta Region YE Lin; 6.1. Introduction: Urbanization in China -- A Call for Change; 6.2. Metropolitan Development and Public Service Delivery Providing quality public service is one of the essential functions of a government. In the turbulent time, however, governments worldwide are experiencing a variety of unprecedented challenges to meet citizens' increasing demands and expectations. In Includes bibliographical references and index |
| Beschreibung: | 1 Online-Ressource (viii, 180 pages) |
| ISBN: | 9789814434546 981443454X |
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| 500 | |a 6.3. A Case Study of Public Transportation Development in the Pearl River Delta | ||
| 500 | |a Preface; Chapter 1. Evaluating Public Service Performance in Urban China: Findings From the 2011 Lien Chinese Cities Service-Oriented Government Project WU Wei, YU Wenxuan, LIN Tingjin, WANG Jun and TAM Waikeung; 1.1. Public Service, Service-Oriented Government and Evaluation; 1.2. 2011 Lien Chinese Cities Service-Oriented Government Index; 1.3. 2011 Lien Survey of Service-Oriented Government in Chinese Cities; 1.3.1. Telephone survey of urban citizens; 1.3.2. Telephone survey of businesses; 1.4. Findings of the 2011 Lien Survey of Service-Oriented Government in Chinese Cities | ||
| 500 | |a 1.4.1. The citizen perspective1.4.2. The business perspective; 1.4.3. General public service; 1.4.4. Overall ranking of service-oriented government; 1.5. Conclusion; References; Chapter 2. Public Ethical Values and Service-Oriented Government Kuotsai Tom LIOU; 2.1. Ethical Values in Public Service; 2.2. Challenging Issues in Service-Oriented Government; 2.2.1. Equity issues in policy option; 2.2.2. Accountability concerns in service delivery; 2.2.3. Transparency emphasis in service attitude; 2.3. Conclusion; References | ||
| 500 | |a Chapter 3. The Role of Emotional Labor in Public Service Meredith A NEWMAN3.1. What Emotional Labor Is and Is Not; 3.1.1. It is not emotional intelligence; 3.1.2. It is not public service motivation; 3.1.3. It is not leadership; 3.2. Emotional Labor: What It Is; 3.3. The Relationship Between Emotional Labor and Burnout; 3.3.1. First dimension: Emotional exhaustion; 3.3.2. Second dimension: Cynicism; 3.3.3. Third dimension: Ineffectiveness; 3.4. Implications for Practice; 3.4.1. Critical incident debriefings; 3.4.2. Self-care plans; 3.4.3. Redesign of jobs; 3.4.4. "Time-outs"; 3.5. Conclusion | ||
| 500 | |a ReferencesChapter 4. Irrationality, Bricolage, Quality and Performance Measurement: Unpacking the Conundrum in a Comparative East-West Context Paul HIGGINS; 4.1. Introduction; 4.2. The Engineer and Bricoleur in Instrumental Performance Management; 4.3. Higher Order Bricolage; 4.4. Data and Activity Manipulation; 4.5. Rationality: Bricolage Nexus; 4.6. Conclusion; References; Chapter 5. Social Accountability for Public Service in Higher Education: A Text Analysis of Chinese Research Universities' Undergraduate Teaching-Learning Quality Annual Reports TIAN Linghui and XIONG Qingnian | ||
| 500 | |a 5.1. Introduction5.2. Analysis; 5.3. Conclusion; 5.3.1. University, government and the public: Who is the quality for? Who to report to?; (1) Government-oriented quality; (2) Who was being ignored?; 5.3.2. Transparency; 5.3.3. Depth of involvement and inclusiveness of participation; 5.4. Discussion; References; Chapter 6. Integrated Development of Metropolitan Governance and Public Service: A Case Study of the Pearl River Delta Region YE Lin; 6.1. Introduction: Urbanization in China -- A Call for Change; 6.2. Metropolitan Development and Public Service Delivery | ||
| 500 | |a Providing quality public service is one of the essential functions of a government. In the turbulent time, however, governments worldwide are experiencing a variety of unprecedented challenges to meet citizens' increasing demands and expectations. In | ||
| 500 | |a Includes bibliographical references and index | ||
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| indexdate | 2024-07-10T07:16:38Z |
| institution | BVB |
| isbn | 9789814434546 981443454X |
| language | English |
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| spelling | Building service-oriented government lessons, challenges and prospects editor, Wu Wei Singapore World Scientific Pub. Co. 2012 1 Online-Ressource (viii, 180 pages) txt rdacontent c rdamedia cr rdacarrier NCPA research series 1 6.3. A Case Study of Public Transportation Development in the Pearl River Delta Preface; Chapter 1. Evaluating Public Service Performance in Urban China: Findings From the 2011 Lien Chinese Cities Service-Oriented Government Project WU Wei, YU Wenxuan, LIN Tingjin, WANG Jun and TAM Waikeung; 1.1. Public Service, Service-Oriented Government and Evaluation; 1.2. 2011 Lien Chinese Cities Service-Oriented Government Index; 1.3. 2011 Lien Survey of Service-Oriented Government in Chinese Cities; 1.3.1. Telephone survey of urban citizens; 1.3.2. Telephone survey of businesses; 1.4. Findings of the 2011 Lien Survey of Service-Oriented Government in Chinese Cities 1.4.1. The citizen perspective1.4.2. The business perspective; 1.4.3. General public service; 1.4.4. Overall ranking of service-oriented government; 1.5. Conclusion; References; Chapter 2. Public Ethical Values and Service-Oriented Government Kuotsai Tom LIOU; 2.1. Ethical Values in Public Service; 2.2. Challenging Issues in Service-Oriented Government; 2.2.1. Equity issues in policy option; 2.2.2. Accountability concerns in service delivery; 2.2.3. Transparency emphasis in service attitude; 2.3. Conclusion; References Chapter 3. The Role of Emotional Labor in Public Service Meredith A NEWMAN3.1. What Emotional Labor Is and Is Not; 3.1.1. It is not emotional intelligence; 3.1.2. It is not public service motivation; 3.1.3. It is not leadership; 3.2. Emotional Labor: What It Is; 3.3. The Relationship Between Emotional Labor and Burnout; 3.3.1. First dimension: Emotional exhaustion; 3.3.2. Second dimension: Cynicism; 3.3.3. Third dimension: Ineffectiveness; 3.4. Implications for Practice; 3.4.1. Critical incident debriefings; 3.4.2. Self-care plans; 3.4.3. Redesign of jobs; 3.4.4. "Time-outs"; 3.5. Conclusion ReferencesChapter 4. Irrationality, Bricolage, Quality and Performance Measurement: Unpacking the Conundrum in a Comparative East-West Context Paul HIGGINS; 4.1. Introduction; 4.2. The Engineer and Bricoleur in Instrumental Performance Management; 4.3. Higher Order Bricolage; 4.4. Data and Activity Manipulation; 4.5. Rationality: Bricolage Nexus; 4.6. Conclusion; References; Chapter 5. Social Accountability for Public Service in Higher Education: A Text Analysis of Chinese Research Universities' Undergraduate Teaching-Learning Quality Annual Reports TIAN Linghui and XIONG Qingnian 5.1. Introduction5.2. Analysis; 5.3. Conclusion; 5.3.1. University, government and the public: Who is the quality for? Who to report to?; (1) Government-oriented quality; (2) Who was being ignored?; 5.3.2. Transparency; 5.3.3. Depth of involvement and inclusiveness of participation; 5.4. Discussion; References; Chapter 6. Integrated Development of Metropolitan Governance and Public Service: A Case Study of the Pearl River Delta Region YE Lin; 6.1. Introduction: Urbanization in China -- A Call for Change; 6.2. Metropolitan Development and Public Service Delivery Providing quality public service is one of the essential functions of a government. In the turbulent time, however, governments worldwide are experiencing a variety of unprecedented challenges to meet citizens' increasing demands and expectations. In Includes bibliographical references and index Since 2002 fast POLITICAL SCIENCE / Political Process / General bisacsh Political science / Forecasting fast Political science / Public opinion fast Public opinion fast Politische Wissenschaft Public opinion China Wei, Wu Sonstige oth http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=533864 Aggregator Volltext |
| spellingShingle | Building service-oriented government lessons, challenges and prospects POLITICAL SCIENCE / Political Process / General bisacsh Political science / Forecasting fast Political science / Public opinion fast Public opinion fast Politische Wissenschaft Public opinion China |
| title | Building service-oriented government lessons, challenges and prospects |
| title_auth | Building service-oriented government lessons, challenges and prospects |
| title_exact_search | Building service-oriented government lessons, challenges and prospects |
| title_full | Building service-oriented government lessons, challenges and prospects editor, Wu Wei |
| title_fullStr | Building service-oriented government lessons, challenges and prospects editor, Wu Wei |
| title_full_unstemmed | Building service-oriented government lessons, challenges and prospects editor, Wu Wei |
| title_short | Building service-oriented government |
| title_sort | building service oriented government lessons challenges and prospects |
| title_sub | lessons, challenges and prospects |
| topic | POLITICAL SCIENCE / Political Process / General bisacsh Political science / Forecasting fast Political science / Public opinion fast Public opinion fast Politische Wissenschaft Public opinion China |
| topic_facet | POLITICAL SCIENCE / Political Process / General Political science / Forecasting Political science / Public opinion Public opinion Politische Wissenschaft Public opinion China |
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