Connecting with clients: practical communication for 10 common situations
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Lakewood, Colo.
American Animal Hospital Association Press
c2009
|
| Ausgabe: | 2nd ed |
| Schlagworte: | |
| Online-Zugang: | FAW01 FAW02 Volltext |
| Beschreibung: | Laurel Lagoni's name appears first on the earlier ed Includes bibliographical references (p. 87-90) How to use this book -- Veterinary communication -- Communication protocols and clinical communication skills -- Communication protocols -- Clinical communication skills -- Nonverbal communication skills -- Verbal communication skills -- A note about email and telephone conversations -- Common situations -- Dealing with emergencies -- Dealing with financial constraints -- Dealing with mistakes, accidents, or unexpected outcomes -- Dealing with angry clients -- Dealing with complaining clients -- Dealing with anxious clients -- Dealing with indecisive clients -- Working with children -- Dealing with euthanasia appointments -- Dealing with grieving clients |
| Beschreibung: | 1 Online-Ressource (xx, 22 p.) |
| ISBN: | 1583261168 1583261338 9781583261163 9781583261330 |
Internformat
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| 245 | 1 | 0 | |a Connecting with clients |b practical communication for 10 common situations |c Dana Durrance, Laurel Lagoni |
| 250 | |a 2nd ed | ||
| 264 | 1 | |a Lakewood, Colo. |b American Animal Hospital Association Press |c c2009 | |
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| 500 | |a Laurel Lagoni's name appears first on the earlier ed | ||
| 500 | |a Includes bibliographical references (p. 87-90) | ||
| 500 | |a How to use this book -- Veterinary communication -- Communication protocols and clinical communication skills -- Communication protocols -- Clinical communication skills -- Nonverbal communication skills -- Verbal communication skills -- A note about email and telephone conversations -- Common situations -- Dealing with emergencies -- Dealing with financial constraints -- Dealing with mistakes, accidents, or unexpected outcomes -- Dealing with angry clients -- Dealing with complaining clients -- Dealing with anxious clients -- Dealing with indecisive clients -- Working with children -- Dealing with euthanasia appointments -- Dealing with grieving clients | ||
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| 650 | 7 | |a MEDICAL / Veterinary Medicine / Small Animal |2 bisacsh | |
| 650 | 7 | |a Interpersonal communication |2 fast | |
| 650 | 7 | |a Pet owners / Psychology |2 fast | |
| 650 | 7 | |a Veterinarian and client |2 fast | |
| 650 | 7 | |a Veterinary medicine |2 fast | |
| 650 | 4 | |a Professional-Patient Relations | |
| 650 | 4 | |a Veterinary Medicine / methods | |
| 650 | 4 | |a Animal Technicians / psychology | |
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| 650 | 4 | |a Communication | |
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| 650 | 4 | |a Veterinarian and client | |
| 650 | 4 | |a Interpersonal communication | |
| 650 | 4 | |a Pet owners |x Psychology | |
| 700 | 1 | |a Lagoni, Laurel |e Sonstige |4 oth | |
| 700 | 1 | |a Lagoni, Laurel |e Sonstige |4 oth | |
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Datensatz im Suchindex
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| any_adam_object | |
| author | Durrance, Dana |
| author_facet | Durrance, Dana |
| author_role | aut |
| author_sort | Durrance, Dana |
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| building | Verbundindex |
| bvnumber | BV043071863 |
| collection | ZDB-4-EBA |
| ctrlnum | (OCoLC)759865329 (DE-599)BVBBV043071863 |
| dewey-full | 636.089/0696 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 636 - Animal husbandry |
| dewey-raw | 636.089/0696 |
| dewey-search | 636.089/0696 |
| dewey-sort | 3636.089 3696 |
| dewey-tens | 630 - Agriculture and related technologies |
| discipline | Agrar-/Forst-/Ernährungs-/Haushaltswissenschaft / Gartenbau |
| edition | 2nd ed |
| format | Electronic eBook |
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| id | DE-604.BV043071863 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T07:16:34Z |
| institution | BVB |
| isbn | 1583261168 1583261338 9781583261163 9781583261330 |
| language | English |
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| publisher | American Animal Hospital Association Press |
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| spelling | Durrance, Dana Verfasser aut Connecting with clients practical communication for 10 common situations Dana Durrance, Laurel Lagoni 2nd ed Lakewood, Colo. American Animal Hospital Association Press c2009 1 Online-Ressource (xx, 22 p.) txt rdacontent c rdamedia cr rdacarrier Laurel Lagoni's name appears first on the earlier ed Includes bibliographical references (p. 87-90) How to use this book -- Veterinary communication -- Communication protocols and clinical communication skills -- Communication protocols -- Clinical communication skills -- Nonverbal communication skills -- Verbal communication skills -- A note about email and telephone conversations -- Common situations -- Dealing with emergencies -- Dealing with financial constraints -- Dealing with mistakes, accidents, or unexpected outcomes -- Dealing with angry clients -- Dealing with complaining clients -- Dealing with anxious clients -- Dealing with indecisive clients -- Working with children -- Dealing with euthanasia appointments -- Dealing with grieving clients MEDICAL / Veterinary Medicine / Food Animal bisacsh MEDICAL / Veterinary Medicine / Small Animal bisacsh Interpersonal communication fast Pet owners / Psychology fast Veterinarian and client fast Veterinary medicine fast Professional-Patient Relations Veterinary Medicine / methods Animal Technicians / psychology Bonding, Human-Pet Communication Veterinarians / psychology Medizin Veterinary medicine Veterinarian and client Interpersonal communication Pet owners Psychology Lagoni, Laurel Sonstige oth American Animal Hospital Association Sonstige oth http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=400105 Aggregator Volltext |
| spellingShingle | Durrance, Dana Connecting with clients practical communication for 10 common situations MEDICAL / Veterinary Medicine / Food Animal bisacsh MEDICAL / Veterinary Medicine / Small Animal bisacsh Interpersonal communication fast Pet owners / Psychology fast Veterinarian and client fast Veterinary medicine fast Professional-Patient Relations Veterinary Medicine / methods Animal Technicians / psychology Bonding, Human-Pet Communication Veterinarians / psychology Medizin Veterinary medicine Veterinarian and client Interpersonal communication Pet owners Psychology |
| title | Connecting with clients practical communication for 10 common situations |
| title_auth | Connecting with clients practical communication for 10 common situations |
| title_exact_search | Connecting with clients practical communication for 10 common situations |
| title_full | Connecting with clients practical communication for 10 common situations Dana Durrance, Laurel Lagoni |
| title_fullStr | Connecting with clients practical communication for 10 common situations Dana Durrance, Laurel Lagoni |
| title_full_unstemmed | Connecting with clients practical communication for 10 common situations Dana Durrance, Laurel Lagoni |
| title_short | Connecting with clients |
| title_sort | connecting with clients practical communication for 10 common situations |
| title_sub | practical communication for 10 common situations |
| topic | MEDICAL / Veterinary Medicine / Food Animal bisacsh MEDICAL / Veterinary Medicine / Small Animal bisacsh Interpersonal communication fast Pet owners / Psychology fast Veterinarian and client fast Veterinary medicine fast Professional-Patient Relations Veterinary Medicine / methods Animal Technicians / psychology Bonding, Human-Pet Communication Veterinarians / psychology Medizin Veterinary medicine Veterinarian and client Interpersonal communication Pet owners Psychology |
| topic_facet | MEDICAL / Veterinary Medicine / Food Animal MEDICAL / Veterinary Medicine / Small Animal Interpersonal communication Pet owners / Psychology Veterinarian and client Veterinary medicine Professional-Patient Relations Veterinary Medicine / methods Animal Technicians / psychology Bonding, Human-Pet Communication Veterinarians / psychology Medizin Pet owners Psychology |
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