Functionality, intentionality and morality:
Gespeichert in:
Bibliographische Detailangaben
Körperschaft: International Conference on Emotions and Organizational Life < 2006, Atlanta, Ga.> (VerfasserIn)
Format: Elektronisch E-Book
Sprache:English
Veröffentlicht: Amsterdam Elsevier/JAI 2007
Schriftenreihe:Research on emotion in organizations v. 3
Schlagworte:
Online-Zugang:FAW01
FAW02
Volltext
Beschreibung:Includes bibliographical references
The end of expressionism : a conditional approach to bounded emotionality in organizations / Claire E. Ashton-James -- Leveraging emotions in value management of brands and products / Leslie J. Harrington -- The intentional use of service recovery strategies to influence consumer emotion, cognition and behavior / Dominique A. Keeffe, Rebekah Russell-Bennett, Alastair Tombs -- Leading with a smile : the influence of managers' leadership behavior on the emotional experience of employees and customers / Ronit Kark, Hana Medler-Liraz -- Emotion management in cross-cultural perspective : 'smile training' in Japanese and North American service organizations / Aviad E. Raz, Anat Rafaeli -- Incorporation of emotional labor in the demand-control-support model : the relation with emotional exhaustion and personal accomplishment in nurses / Gâerard Nèaring, Annemarie van Droffelaar -- Building a climate of trust during organizational change : the mediating role of justice perceptions and emotion / Nell Kimberley, Charmine E.J. Hèartel -- Emotional capital in caring work / Tuija Virkki -- How 'bad apples' spoil the bunch : faultlines, emotional levers, and exclusion in the workplace / Charmine E.J. Hèartel, Debra Panipucci -- The use, overuse, and misuse of affect, mood, and emotion in organizational research / Vâeronique Tran -- Investigating the emotional basis of charismatic leadership : the role of leaders positive mood and emotional intelligence / Frank Walter, Heike Bruch -- Team emotion recognition accuracy and team performance / Hillary Anger Elfenbein, Jeffrey T. Polzer, Nalini Ambady -- Overview : functionality, intentionality and morality / Charmine E.J. Hèartel, Neal M. Ashkanasy, Wilfred J. Zerbe
Beschreibung:1 Online-Ressource (xxi, 315 p.)
ISBN:0080525180
9780080525181
9780762314140

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