Effective apology: mending fences, building bridges, and restoring trust
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
San Francisco, CA
Berrett-Koehler Pub.
2009
|
| Ausgabe: | 1st ed |
| Schriftenreihe: | BK business book
|
| Schlagworte: | |
| Online-Zugang: | FAW01 FAW02 Volltext |
| Beschreibung: | Includes bibliographical references (pages 243-251) and index The age of apology -- Why we apologize and what it accomplishes -- Recognition -- Responsibility -- Remorse -- Restitution -- Repetition -- When, where, and how to apologize -- How to accept (and reject) an apology -- Apology and forgiveness -- Obstacles to wholehearted apology -- The best apology possible : ten apology do's and don'ts -- Talking about apology : frequently asked questions -- What can I do now? Five apology practices From Jessie Jackson to Eliot Spitzer, JetBlue to John Edwards, the news is filled with public apologies - some effective and some not so. At some point everyone needs to make an effective apology. Effective Apology is a survival guide for all of us who find a need to apologize in our business or professional work, either for ourselves or for our organizations. The news is flooded with stories of people apologizing. But we dont need more apologies, says author John Kadorwe need better ones. Too many people miss tapping into the transformative power of apology to restore strained relationships |
| Beschreibung: | 1 Online-Ressource (273 pages) |
| ISBN: | 1605091391 9781605091396 |
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| 500 | |a Includes bibliographical references (pages 243-251) and index | ||
| 500 | |a The age of apology -- Why we apologize and what it accomplishes -- Recognition -- Responsibility -- Remorse -- Restitution -- Repetition -- When, where, and how to apologize -- How to accept (and reject) an apology -- Apology and forgiveness -- Obstacles to wholehearted apology -- The best apology possible : ten apology do's and don'ts -- Talking about apology : frequently asked questions -- What can I do now? Five apology practices | ||
| 500 | |a From Jessie Jackson to Eliot Spitzer, JetBlue to John Edwards, the news is filled with public apologies - some effective and some not so. At some point everyone needs to make an effective apology. Effective Apology is a survival guide for all of us who find a need to apologize in our business or professional work, either for ourselves or for our organizations. The news is flooded with stories of people apologizing. But we dont need more apologies, says author John Kadorwe need better ones. Too many people miss tapping into the transformative power of apology to restore strained relationships | ||
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| 650 | 4 | |a Apologizing | |
| 650 | 4 | |a Corporations / Public relations | |
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| 650 | 4 | |a Crisis management | |
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Datensatz im Suchindex
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| author | Kador, John |
| author_facet | Kador, John |
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| bvnumber | BV043064776 |
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| ctrlnum | (OCoLC)449521239 (DE-599)BVBBV043064776 |
| dewey-full | 659.2 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 659 - Advertising and public relations |
| dewey-raw | 659.2 |
| dewey-search | 659.2 |
| dewey-sort | 3659.2 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | 1st ed |
| format | Electronic eBook |
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| illustrated | Not Illustrated |
| indexdate | 2024-07-10T07:16:22Z |
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| isbn | 1605091391 9781605091396 |
| language | English |
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| spelling | Kador, John Verfasser aut Effective apology mending fences, building bridges, and restoring trust John Kador 1st ed San Francisco, CA Berrett-Koehler Pub. 2009 1 Online-Ressource (273 pages) txt rdacontent c rdamedia cr rdacarrier BK business book Includes bibliographical references (pages 243-251) and index The age of apology -- Why we apologize and what it accomplishes -- Recognition -- Responsibility -- Remorse -- Restitution -- Repetition -- When, where, and how to apologize -- How to accept (and reject) an apology -- Apology and forgiveness -- Obstacles to wholehearted apology -- The best apology possible : ten apology do's and don'ts -- Talking about apology : frequently asked questions -- What can I do now? Five apology practices From Jessie Jackson to Eliot Spitzer, JetBlue to John Edwards, the news is filled with public apologies - some effective and some not so. At some point everyone needs to make an effective apology. Effective Apology is a survival guide for all of us who find a need to apologize in our business or professional work, either for ourselves or for our organizations. The news is flooded with stories of people apologizing. But we dont need more apologies, says author John Kadorwe need better ones. Too many people miss tapping into the transformative power of apology to restore strained relationships Corporate image Apologizing Corporations / Public relations Business communication Crisis management BUSINESS & ECONOMICS / Public Relations bisacsh Apologizing fast Business communication fast Corporate image fast Corporations / Public relations fast Crisis management fast Wirtschaft Corporations Public relations Erscheint auch als Druck-Ausgabe, Paperback 1-57675-901-6 Erscheint auch als Druck-Ausgabe, Paperback 978-1-57675-901-1 http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=290843 Aggregator Volltext |
| spellingShingle | Kador, John Effective apology mending fences, building bridges, and restoring trust Corporate image Apologizing Corporations / Public relations Business communication Crisis management BUSINESS & ECONOMICS / Public Relations bisacsh Apologizing fast Business communication fast Corporate image fast Corporations / Public relations fast Crisis management fast Wirtschaft Corporations Public relations |
| title | Effective apology mending fences, building bridges, and restoring trust |
| title_auth | Effective apology mending fences, building bridges, and restoring trust |
| title_exact_search | Effective apology mending fences, building bridges, and restoring trust |
| title_full | Effective apology mending fences, building bridges, and restoring trust John Kador |
| title_fullStr | Effective apology mending fences, building bridges, and restoring trust John Kador |
| title_full_unstemmed | Effective apology mending fences, building bridges, and restoring trust John Kador |
| title_short | Effective apology |
| title_sort | effective apology mending fences building bridges and restoring trust |
| title_sub | mending fences, building bridges, and restoring trust |
| topic | Corporate image Apologizing Corporations / Public relations Business communication Crisis management BUSINESS & ECONOMICS / Public Relations bisacsh Apologizing fast Business communication fast Corporate image fast Corporations / Public relations fast Crisis management fast Wirtschaft Corporations Public relations |
| topic_facet | Corporate image Apologizing Corporations / Public relations Business communication Crisis management BUSINESS & ECONOMICS / Public Relations Wirtschaft Corporations Public relations |
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