Getting to resolution: turning conflict into collaboration
Gespeichert in:
Bibliographische Detailangaben
1. Verfasser: Levine, Stewart (VerfasserIn)
Format: Elektronisch E-Book
Sprache:English
Veröffentlicht: San Francisco, CA Berrett-Koehler Publishers ©2009
Ausgabe:2nd ed
Schriftenreihe:BK business book
Schlagworte:
Online-Zugang:FAW01
FAW02
Volltext
Beschreibung:Includes bibliographical references (pages 253-258) and index
Resolution : getting beyond conflict, compromise, and settlement -- ROI and the costs of conflict : pay now or pay later -- Two brothers : their story of resolution -- The craft of resolution : a road map for resolving conflict -- Principle 1 : believing in abundance -- Principle 2 : creating partnership -- Principle 3 : being creative -- Principle 4 : fostering sustainable collaboration -- Principle 5 : becoming open -- Principle 6 : forming long-term collaborations -- Principle 7 : relying on feelings and intuition -- Principle 8 : disclosing information and feelings -- Principle 9 : learning throughout the resolution process -- Principle 10 : becoming responseable -- Step 1 : your attitude of resolution -- Step 2 : stories : telling and listening -- Step 3 : listening for a vision of resolution -- Step 4 : getting current and complete -- Step 5 : reaching agreement in principle -- Step 6 : crafting the new agreement -- Step 7 : resolution -- Applying the principles : the craft of resolution -- Benefits and utility : the cycle of resolution -- Using the power of the legal system -- Choosing a professional : the resolutionary -- Building a culture of agreement and resolution
This thoroughly revised and updated work offers new principles and new tools to show how to get to real, lasting resolution of personal, business, organizational, or community conflict
Beschreibung:1 Online-Ressource (xxiv, 270 pages)
ISBN:1576757889
160509580X
9781576757888
9781605095806

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