Putting service into library staff training: a patron-centered guide
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Chicago
American Library Association
1994
|
| Schriftenreihe: | Occasional papers (Library Administration and Management Association)
|
| Schlagworte: | |
| Online-Zugang: | FAW01 FAW02 Volltext |
| Beschreibung: | Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002 Includes bibliographical references (p. 69-70) and index 1. Getting an Image: Developing a Mission Statement -- 2. Recruiting Kindred Spirits -- 3. Orienting toward Service -- 4. Training the Trained: Training Experienced Staff to Focus on Service -- 5. Defining Your Library's Service Commitments -- 6. Expanding the Definition of Patrons -- 7. Teaching Staff to Sell Library Services -- 8. Empowering Staff -- 9. Encouraging Good Service on Bad Days -- 10. Maintaining a Long-Term Service Commitment -- 11. Completing the Circle -- Conclusion: Keeping the Commitment -- Appendix: Sample Mission Statements |
| Beschreibung: | 1 Online-Ressource (vi, 72 pages) |
| ISBN: | 0585350337 0838934374 9780585350332 9780838934371 |
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| 245 | 1 | 0 | |a Putting service into library staff training |b a patron-centered guide |c Joanne M. Bessler |
| 264 | 1 | |a Chicago |b American Library Association |c 1994 | |
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| 500 | |a Includes bibliographical references (p. 69-70) and index | ||
| 500 | |a 1. Getting an Image: Developing a Mission Statement -- 2. Recruiting Kindred Spirits -- 3. Orienting toward Service -- 4. Training the Trained: Training Experienced Staff to Focus on Service -- 5. Defining Your Library's Service Commitments -- 6. Expanding the Definition of Patrons -- 7. Teaching Staff to Sell Library Services -- 8. Empowering Staff -- 9. Encouraging Good Service on Bad Days -- 10. Maintaining a Long-Term Service Commitment -- 11. Completing the Circle -- Conclusion: Keeping the Commitment -- Appendix: Sample Mission Statements | ||
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| 650 | 7 | |a Library employees / In-service training |2 fast | |
| 650 | 7 | |a Library personnel management |2 fast | |
| 650 | 7 | |a Public services (Libraries) |2 fast | |
| 650 | 7 | |a Personeelsopleiding |2 gtt | |
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Datensatz im Suchindex
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| author | Bessler, Joanne M. |
| author_facet | Bessler, Joanne M. |
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| author_sort | Bessler, Joanne M. |
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| dewey-full | 023/.8/0973 |
| dewey-hundreds | 000 - Computer science, information, general works |
| dewey-ones | 023 - Personnel management |
| dewey-raw | 023/.8/0973 |
| dewey-search | 023/.8/0973 |
| dewey-sort | 223 18 3973 |
| dewey-tens | 020 - Library and information sciences |
| discipline | Allgemeines |
| format | Electronic eBook |
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| isbn | 0585350337 0838934374 9780585350332 9780838934371 |
| language | English |
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| spelling | Bessler, Joanne M. Verfasser aut Putting service into library staff training a patron-centered guide Joanne M. Bessler Chicago American Library Association 1994 1 Online-Ressource (vi, 72 pages) txt rdacontent c rdamedia cr rdacarrier Occasional papers (Library Administration and Management Association) Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002 Includes bibliographical references (p. 69-70) and index 1. Getting an Image: Developing a Mission Statement -- 2. Recruiting Kindred Spirits -- 3. Orienting toward Service -- 4. Training the Trained: Training Experienced Staff to Focus on Service -- 5. Defining Your Library's Service Commitments -- 6. Expanding the Definition of Patrons -- 7. Teaching Staff to Sell Library Services -- 8. Empowering Staff -- 9. Encouraging Good Service on Bad Days -- 10. Maintaining a Long-Term Service Commitment -- 11. Completing the Circle -- Conclusion: Keeping the Commitment -- Appendix: Sample Mission Statements LANGUAGE ARTS & DISCIPLINES / Library & Information Science / General bisacsh Library education (Continuing education) fast Library employees / In-service training fast Library personnel management fast Public services (Libraries) fast Personeelsopleiding gtt Bibliotheekpersoneel gtt Bibliothèques / Personnel / Formation / États-Unis ram Bibliothèques / Services aux publics / États-Unis ram Library employees In-service training United States Public services (Libraries) United States Library education (Continuing education) United States Library personnel management United States USA http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=45150 Aggregator Volltext |
| spellingShingle | Bessler, Joanne M. Putting service into library staff training a patron-centered guide LANGUAGE ARTS & DISCIPLINES / Library & Information Science / General bisacsh Library education (Continuing education) fast Library employees / In-service training fast Library personnel management fast Public services (Libraries) fast Personeelsopleiding gtt Bibliotheekpersoneel gtt Bibliothèques / Personnel / Formation / États-Unis ram Bibliothèques / Services aux publics / États-Unis ram Library employees In-service training United States Public services (Libraries) United States Library education (Continuing education) United States Library personnel management United States |
| title | Putting service into library staff training a patron-centered guide |
| title_auth | Putting service into library staff training a patron-centered guide |
| title_exact_search | Putting service into library staff training a patron-centered guide |
| title_full | Putting service into library staff training a patron-centered guide Joanne M. Bessler |
| title_fullStr | Putting service into library staff training a patron-centered guide Joanne M. Bessler |
| title_full_unstemmed | Putting service into library staff training a patron-centered guide Joanne M. Bessler |
| title_short | Putting service into library staff training |
| title_sort | putting service into library staff training a patron centered guide |
| title_sub | a patron-centered guide |
| topic | LANGUAGE ARTS & DISCIPLINES / Library & Information Science / General bisacsh Library education (Continuing education) fast Library employees / In-service training fast Library personnel management fast Public services (Libraries) fast Personeelsopleiding gtt Bibliotheekpersoneel gtt Bibliothèques / Personnel / Formation / États-Unis ram Bibliothèques / Services aux publics / États-Unis ram Library employees In-service training United States Public services (Libraries) United States Library education (Continuing education) United States Library personnel management United States |
| topic_facet | LANGUAGE ARTS & DISCIPLINES / Library & Information Science / General Library education (Continuing education) Library employees / In-service training Library personnel management Public services (Libraries) Personeelsopleiding Bibliotheekpersoneel Bibliothèques / Personnel / Formation / États-Unis Bibliothèques / Services aux publics / États-Unis Library employees In-service training United States Public services (Libraries) United States Library education (Continuing education) United States Library personnel management United States USA |
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