Creating the customer-driven library: building on the bookstore model
Saved in:
| Main Author: | |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Chicago
American Library Association
2005
|
| Subjects: | |
| Online Access: | FAW01 FAW02 Volltext |
| Item Description: | Includes bibliographical references and index Why bookstores are so appealing -- Comparing libraries and bookstores -- Focusing on the bottom line -- Valuing customer service -- Identifying customer needs -- When the system crashes: using technology to enhance not defeat the library -- One library, one goal: establishing clear priorities -- What's all this about ambience? -- The art of display -- Finding their way: the importance of signage -- Marketing our wares -- Creating promotional materials -- Serving the library's e-patrons -- Generating publicity for the library -- Food and drink in the library -- Finding the time and the money Aiming to help libraries market their services using low-cost or no-cost techniques, Woodward shares practical lessons for any library's revitalization inspired by the success of mega bookstores. Bookstores focus on the customer, and libraries need to take a page from their book |
| Physical Description: | 1 Online-Ressource (xviii, 234 pages) |
| ISBN: | 0838998097 083899895X 9780838998090 9780838998953 |
Staff View
MARC
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| 500 | |a Includes bibliographical references and index | ||
| 500 | |a Why bookstores are so appealing -- Comparing libraries and bookstores -- Focusing on the bottom line -- Valuing customer service -- Identifying customer needs -- When the system crashes: using technology to enhance not defeat the library -- One library, one goal: establishing clear priorities -- What's all this about ambience? -- The art of display -- Finding their way: the importance of signage -- Marketing our wares -- Creating promotional materials -- Serving the library's e-patrons -- Generating publicity for the library -- Food and drink in the library -- Finding the time and the money | ||
| 500 | |a Aiming to help libraries market their services using low-cost or no-cost techniques, Woodward shares practical lessons for any library's revitalization inspired by the success of mega bookstores. Bookstores focus on the customer, and libraries need to take a page from their book | ||
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Record in the Search Index
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| any_adam_object | |
| author | Woodward, Jeannette A. |
| author_facet | Woodward, Jeannette A. |
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| author_sort | Woodward, Jeannette A. |
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| building | Verbundindex |
| bvnumber | BV043061195 |
| collection | ZDB-4-EBA |
| ctrlnum | (OCoLC)64394333 (DE-599)BVBBV043061195 |
| dewey-full | 021.7 |
| dewey-hundreds | 000 - Computer science, information, general works |
| dewey-ones | 021 - Relationships of libraries and archives |
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| discipline | Allgemeines |
| format | Electronic eBook |
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| id | DE-604.BV043061195 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T07:16:15Z |
| institution | BVB |
| isbn | 0838998097 083899895X 9780838998090 9780838998953 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-028485387 |
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| physical | 1 Online-Ressource (xviii, 234 pages) |
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| publishDate | 2005 |
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| spelling | Woodward, Jeannette A. Verfasser aut Creating the customer-driven library building on the bookstore model Jeannette Woodward Chicago American Library Association 2005 1 Online-Ressource (xviii, 234 pages) txt rdacontent c rdamedia cr rdacarrier Includes bibliographical references and index Why bookstores are so appealing -- Comparing libraries and bookstores -- Focusing on the bottom line -- Valuing customer service -- Identifying customer needs -- When the system crashes: using technology to enhance not defeat the library -- One library, one goal: establishing clear priorities -- What's all this about ambience? -- The art of display -- Finding their way: the importance of signage -- Marketing our wares -- Creating promotional materials -- Serving the library's e-patrons -- Generating publicity for the library -- Food and drink in the library -- Finding the time and the money Aiming to help libraries market their services using low-cost or no-cost techniques, Woodward shares practical lessons for any library's revitalization inspired by the success of mega bookstores. Bookstores focus on the customer, and libraries need to take a page from their book Bibliothèques / Services aux utilisateurs Bibliothèques / Utilisation de l'espace / Aspect social Bibliothèques / Marketing Bibliothèques / Relations publiques LANGUAGE ARTS & DISCIPLINES / Library & Information Science / General bisacsh Gesellschaft Public services (Libraries) Libraries Space utilization Social aspects Libraries Marketing Libraries Public relations Erscheint auch als Druck-Ausgabe, Paperback 0-8389-0888-8 Erscheint auch als Druck-Ausgabe, Paperback 978-0-8389-0888-4 http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=149124 Aggregator Volltext |
| spellingShingle | Woodward, Jeannette A. Creating the customer-driven library building on the bookstore model Bibliothèques / Services aux utilisateurs Bibliothèques / Utilisation de l'espace / Aspect social Bibliothèques / Marketing Bibliothèques / Relations publiques LANGUAGE ARTS & DISCIPLINES / Library & Information Science / General bisacsh Gesellschaft Public services (Libraries) Libraries Space utilization Social aspects Libraries Marketing Libraries Public relations |
| title | Creating the customer-driven library building on the bookstore model |
| title_auth | Creating the customer-driven library building on the bookstore model |
| title_exact_search | Creating the customer-driven library building on the bookstore model |
| title_full | Creating the customer-driven library building on the bookstore model Jeannette Woodward |
| title_fullStr | Creating the customer-driven library building on the bookstore model Jeannette Woodward |
| title_full_unstemmed | Creating the customer-driven library building on the bookstore model Jeannette Woodward |
| title_short | Creating the customer-driven library |
| title_sort | creating the customer driven library building on the bookstore model |
| title_sub | building on the bookstore model |
| topic | Bibliothèques / Services aux utilisateurs Bibliothèques / Utilisation de l'espace / Aspect social Bibliothèques / Marketing Bibliothèques / Relations publiques LANGUAGE ARTS & DISCIPLINES / Library & Information Science / General bisacsh Gesellschaft Public services (Libraries) Libraries Space utilization Social aspects Libraries Marketing Libraries Public relations |
| topic_facet | Bibliothèques / Services aux utilisateurs Bibliothèques / Utilisation de l'espace / Aspect social Bibliothèques / Marketing Bibliothèques / Relations publiques LANGUAGE ARTS & DISCIPLINES / Library & Information Science / General Gesellschaft Public services (Libraries) Libraries Space utilization Social aspects Libraries Marketing Libraries Public relations |
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