Call Center operation: design, operation, and maintenance
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Amsterdam
Digital Press
c2003
|
| Schlagworte: | |
| Online-Zugang: | FAW01 FAW02 Volltext |
| Beschreibung: | Includes bibliographical references (p. 283-285) and index Complete coverage of the critical issues to set up, manage and efficiently maintain a call center Introduction to call centers -- Call center technology -- Organizing and managing the call center -- Selecting and training call center staff -- Call center case studies -- Building customer relationships with call centers |
| Beschreibung: | 1 Online-Ressource (xiii, 303 p.) |
| ISBN: | 0080490611 155558277X 9780080490618 9781555582777 |
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Datensatz im Suchindex
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| author | Sharp, Duane E. |
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| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/12 |
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| dewey-sort | 3658.8 212 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| isbn | 0080490611 155558277X 9780080490618 9781555582777 |
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| spelling | Sharp, Duane E. Verfasser aut Call Center operation design, operation, and maintenance Duane E. Sharp Amsterdam Digital Press c2003 1 Online-Ressource (xiii, 303 p.) txt rdacontent c rdamedia cr rdacarrier Includes bibliographical references (p. 283-285) and index Complete coverage of the critical issues to set up, manage and efficiently maintain a call center Introduction to call centers -- Call center technology -- Organizing and managing the call center -- Selecting and training call center staff -- Call center case studies -- Building customer relationships with call centers BUSINESS & ECONOMICS / Customer Relations bisacsh Wirtschaft Call centers Management Management (DE-588)4037278-9 gnd rswk-swf Callcenter (DE-588)4456666-9 gnd rswk-swf USA (DE-588)4078704-7 gnd rswk-swf USA (DE-588)4078704-7 g Callcenter (DE-588)4456666-9 s Management (DE-588)4037278-9 s 1\p DE-604 http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=195187 Aggregator Volltext 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Sharp, Duane E. Call Center operation design, operation, and maintenance BUSINESS & ECONOMICS / Customer Relations bisacsh Wirtschaft Call centers Management Management (DE-588)4037278-9 gnd Callcenter (DE-588)4456666-9 gnd |
| subject_GND | (DE-588)4037278-9 (DE-588)4456666-9 (DE-588)4078704-7 |
| title | Call Center operation design, operation, and maintenance |
| title_auth | Call Center operation design, operation, and maintenance |
| title_exact_search | Call Center operation design, operation, and maintenance |
| title_full | Call Center operation design, operation, and maintenance Duane E. Sharp |
| title_fullStr | Call Center operation design, operation, and maintenance Duane E. Sharp |
| title_full_unstemmed | Call Center operation design, operation, and maintenance Duane E. Sharp |
| title_short | Call Center operation |
| title_sort | call center operation design operation and maintenance |
| title_sub | design, operation, and maintenance |
| topic | BUSINESS & ECONOMICS / Customer Relations bisacsh Wirtschaft Call centers Management Management (DE-588)4037278-9 gnd Callcenter (DE-588)4456666-9 gnd |
| topic_facet | BUSINESS & ECONOMICS / Customer Relations Wirtschaft Call centers Management Management Callcenter USA |
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