Service Level Agreements: a Legal and Practical Guide
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Ely
IT Governance Pub.
2010
|
| Schlagworte: | |
| Online-Zugang: | FAW01 FAW02 Volltext |
| Beschreibung: | Print version record |
| Beschreibung: | 1 online resource (117 pages) |
| ISBN: | 184928069X 1849280703 9781849280693 9781849280709 |
Internformat
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| 505 | 8 | |a FOREWORD; PREFACE; ABOUT THE AUTHOR; ACKNOWLEDGEMENTS; CONTENTS; CHAPTER 1: WHY DO YOU NEED A SERVICE LEVEL AGREEMENT?; CHAPTER 2: WHERE SLAs GO WRONG; CHAPTER 3: BUILDING THE FOUNDATION FOR THE SLA; CHAPTER 4: DRAFTING THE SLA AND KEY CLAUSES; CHAPTER 5: MANAGING THE SUPPLIER; CHAPTER 6: NEGOTIATING THE SLA; CHAPTER 7: PUTTING THE SLA INTO ACTION; ITG RESOURCES. | |
| 505 | 8 | |a By reading this a short, legal and practical guide to SLAs, you should be able to quickly come up to speed with some of the legal and practical issues that might arise. Negotiating the SLA and putting the SLA into action are also discussed in the pocket guide. Whilst short and easy to digest, case references and weblinks have been provided in the text so readers can find out more information about SLAs | |
| 650 | 4 | |a Computer service industry / Specifications | |
| 650 | 4 | |a Specification writing | |
| 650 | 4 | |a Computer science | |
| 650 | 4 | |a Service-level agreements | |
| 650 | 7 | |a COMPUTERS / Computer Literacy |2 bisacsh | |
| 650 | 7 | |a COMPUTERS / Computer Science |2 bisacsh | |
| 650 | 7 | |a COMPUTERS / Data Processing |2 bisacsh | |
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| 650 | 7 | |a COMPUTERS / Reference |2 bisacsh | |
| 650 | 7 | |a COMPUTERS / General |2 bisacsh | |
| 650 | 4 | |a Informatik | |
| 650 | 4 | |a Service-level agreements | |
| 650 | 4 | |a Information technology |x Quality control | |
| 650 | 4 | |a Service industries |x Quality control | |
| 776 | 0 | 8 | |i Erscheint auch als |n Druck-Ausgabe |a Desai, Jimmy |t Service Level Agreements : A Legal and Practical Guide |
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Datensatz im Suchindex
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| any_adam_object | |
| author | Desai, Jimmy |
| author_facet | Desai, Jimmy |
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| contents | FOREWORD; PREFACE; ABOUT THE AUTHOR; ACKNOWLEDGEMENTS; CONTENTS; CHAPTER 1: WHY DO YOU NEED A SERVICE LEVEL AGREEMENT?; CHAPTER 2: WHERE SLAs GO WRONG; CHAPTER 3: BUILDING THE FOUNDATION FOR THE SLA; CHAPTER 4: DRAFTING THE SLA AND KEY CLAUSES; CHAPTER 5: MANAGING THE SUPPLIER; CHAPTER 6: NEGOTIATING THE SLA; CHAPTER 7: PUTTING THE SLA INTO ACTION; ITG RESOURCES. By reading this a short, legal and practical guide to SLAs, you should be able to quickly come up to speed with some of the legal and practical issues that might arise. Negotiating the SLA and putting the SLA into action are also discussed in the pocket guide. Whilst short and easy to digest, case references and weblinks have been provided in the text so readers can find out more information about SLAs |
| ctrlnum | (OCoLC)700706561 (DE-599)BVBBV043039459 |
| dewey-full | 004.068 |
| dewey-hundreds | 000 - Computer science, information, general works |
| dewey-ones | 004 - Computer science |
| dewey-raw | 004.068 |
| dewey-search | 004.068 |
| dewey-sort | 14.068 |
| dewey-tens | 000 - Computer science, information, general works |
| discipline | Informatik |
| format | Electronic eBook |
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| id | DE-604.BV043039459 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T07:15:43Z |
| institution | BVB |
| isbn | 184928069X 1849280703 9781849280693 9781849280709 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-028464106 |
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| physical | 1 online resource (117 pages) |
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| publishDate | 2010 |
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| publisher | IT Governance Pub. |
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| spelling | Desai, Jimmy Verfasser aut Service Level Agreements a Legal and Practical Guide Ely IT Governance Pub. 2010 1 online resource (117 pages) txt rdacontent c rdamedia cr rdacarrier Print version record FOREWORD; PREFACE; ABOUT THE AUTHOR; ACKNOWLEDGEMENTS; CONTENTS; CHAPTER 1: WHY DO YOU NEED A SERVICE LEVEL AGREEMENT?; CHAPTER 2: WHERE SLAs GO WRONG; CHAPTER 3: BUILDING THE FOUNDATION FOR THE SLA; CHAPTER 4: DRAFTING THE SLA AND KEY CLAUSES; CHAPTER 5: MANAGING THE SUPPLIER; CHAPTER 6: NEGOTIATING THE SLA; CHAPTER 7: PUTTING THE SLA INTO ACTION; ITG RESOURCES. By reading this a short, legal and practical guide to SLAs, you should be able to quickly come up to speed with some of the legal and practical issues that might arise. Negotiating the SLA and putting the SLA into action are also discussed in the pocket guide. Whilst short and easy to digest, case references and weblinks have been provided in the text so readers can find out more information about SLAs Computer service industry / Specifications Specification writing Computer science Service-level agreements COMPUTERS / Computer Literacy bisacsh COMPUTERS / Computer Science bisacsh COMPUTERS / Data Processing bisacsh COMPUTERS / Hardware / General bisacsh COMPUTERS / Information Technology bisacsh COMPUTERS / Machine Theory bisacsh COMPUTERS / Reference bisacsh COMPUTERS / General bisacsh Informatik Information technology Quality control Service industries Quality control Erscheint auch als Druck-Ausgabe Desai, Jimmy Service Level Agreements : A Legal and Practical Guide http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=391157 Aggregator Volltext |
| spellingShingle | Desai, Jimmy Service Level Agreements a Legal and Practical Guide FOREWORD; PREFACE; ABOUT THE AUTHOR; ACKNOWLEDGEMENTS; CONTENTS; CHAPTER 1: WHY DO YOU NEED A SERVICE LEVEL AGREEMENT?; CHAPTER 2: WHERE SLAs GO WRONG; CHAPTER 3: BUILDING THE FOUNDATION FOR THE SLA; CHAPTER 4: DRAFTING THE SLA AND KEY CLAUSES; CHAPTER 5: MANAGING THE SUPPLIER; CHAPTER 6: NEGOTIATING THE SLA; CHAPTER 7: PUTTING THE SLA INTO ACTION; ITG RESOURCES. By reading this a short, legal and practical guide to SLAs, you should be able to quickly come up to speed with some of the legal and practical issues that might arise. Negotiating the SLA and putting the SLA into action are also discussed in the pocket guide. Whilst short and easy to digest, case references and weblinks have been provided in the text so readers can find out more information about SLAs Computer service industry / Specifications Specification writing Computer science Service-level agreements COMPUTERS / Computer Literacy bisacsh COMPUTERS / Computer Science bisacsh COMPUTERS / Data Processing bisacsh COMPUTERS / Hardware / General bisacsh COMPUTERS / Information Technology bisacsh COMPUTERS / Machine Theory bisacsh COMPUTERS / Reference bisacsh COMPUTERS / General bisacsh Informatik Information technology Quality control Service industries Quality control |
| title | Service Level Agreements a Legal and Practical Guide |
| title_auth | Service Level Agreements a Legal and Practical Guide |
| title_exact_search | Service Level Agreements a Legal and Practical Guide |
| title_full | Service Level Agreements a Legal and Practical Guide |
| title_fullStr | Service Level Agreements a Legal and Practical Guide |
| title_full_unstemmed | Service Level Agreements a Legal and Practical Guide |
| title_short | Service Level Agreements |
| title_sort | service level agreements a legal and practical guide |
| title_sub | a Legal and Practical Guide |
| topic | Computer service industry / Specifications Specification writing Computer science Service-level agreements COMPUTERS / Computer Literacy bisacsh COMPUTERS / Computer Science bisacsh COMPUTERS / Data Processing bisacsh COMPUTERS / Hardware / General bisacsh COMPUTERS / Information Technology bisacsh COMPUTERS / Machine Theory bisacsh COMPUTERS / Reference bisacsh COMPUTERS / General bisacsh Informatik Information technology Quality control Service industries Quality control |
| topic_facet | Computer service industry / Specifications Specification writing Computer science Service-level agreements COMPUTERS / Computer Literacy COMPUTERS / Computer Science COMPUTERS / Data Processing COMPUTERS / Hardware / General COMPUTERS / Information Technology COMPUTERS / Machine Theory COMPUTERS / Reference COMPUTERS / General Informatik Information technology Quality control Service industries Quality control |
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