Practical IT Service Management: a Concise Guide for Busy Executives
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Ely
IT Governance Pub.
2008
|
| Schlagworte: | |
| Online-Zugang: | FAW01 FAW02 Volltext |
| Beschreibung: | Print version record |
| Beschreibung: | 1 online resource (249 pages) |
| ISBN: | 1905356404 9781905356409 |
Internformat
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| 245 | 1 | 0 | |a Practical IT Service Management |b a Concise Guide for Busy Executives |
| 264 | 1 | |a Ely |b IT Governance Pub. |c 2008 | |
| 300 | |a 1 online resource (249 pages) | ||
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| 505 | 8 | |a Chapter 1: introduction to it servicemanagement; chapter 2: itil service management practices; chapter 3: service desk function; chapter 4: incident management; chapter 5: problem management; chapter 6: change management; chapter 7: release and deployment management; chapter 8: service asset and configuration management; chapter 9: service level management; chapter 10: service catalogue management; chapter 11: capacity management; chapter 12: demand management; chapter 13: availability management; chapter 14: information security management; chapter 15: access management | |
| 505 | 8 | |a Chapter 16: it service continuity managementchapter 17: financial management; chapter 18: supplier management; chapter 19: it operations management function; chapter 20: general tips and advice for it service management; appendix 1: sample sla between it services and rocksolid business managers; appendix 2: sample ola between it department and the electrical department; appendix 3: sample uc between rocksolid it services and abc compute | |
| 505 | 8 | |a Practical IT Service Management is a clear, concise and to the point guide to implementing ITservice management (ITSM). It is based on ITILVersion 3, one of the most widely accepted best-practice approaches to ITSM. | |
| 650 | 7 | |a BUSINESS & ECONOMICS / Information Management |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS / Knowledge Capital |2 bisacsh | |
| 650 | 7 | |a COMPUTERS / General |2 bisacsh | |
| 650 | 7 | |a Information resources management |2 fast | |
| 650 | 7 | |a Information technology / Management |2 fast | |
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| 650 | 4 | |a Information technology |x Management | |
| 650 | 4 | |a Information resources management | |
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Datensatz im Suchindex
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| author | Thejendra, B. S. |
| author_facet | Thejendra, B. S. |
| author_role | aut |
| author_sort | Thejendra, B. S. |
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| building | Verbundindex |
| bvnumber | BV043031492 |
| collection | ZDB-4-EBA |
| contents | Chapter 1: introduction to it servicemanagement; chapter 2: itil service management practices; chapter 3: service desk function; chapter 4: incident management; chapter 5: problem management; chapter 6: change management; chapter 7: release and deployment management; chapter 8: service asset and configuration management; chapter 9: service level management; chapter 10: service catalogue management; chapter 11: capacity management; chapter 12: demand management; chapter 13: availability management; chapter 14: information security management; chapter 15: access management Chapter 16: it service continuity managementchapter 17: financial management; chapter 18: supplier management; chapter 19: it operations management function; chapter 20: general tips and advice for it service management; appendix 1: sample sla between it services and rocksolid business managers; appendix 2: sample ola between it department and the electrical department; appendix 3: sample uc between rocksolid it services and abc compute Practical IT Service Management is a clear, concise and to the point guide to implementing ITservice management (ITSM). It is based on ITILVersion 3, one of the most widely accepted best-practice approaches to ITSM. |
| ctrlnum | (OCoLC)609854834 (DE-599)BVBBV043031492 |
| dewey-full | 658.4038 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.4038 |
| dewey-search | 658.4038 |
| dewey-sort | 3658.4038 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| id | DE-604.BV043031492 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T07:15:29Z |
| institution | BVB |
| isbn | 1905356404 9781905356409 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-028456143 |
| oclc_num | 609854834 |
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| physical | 1 online resource (249 pages) |
| psigel | ZDB-4-EBA ZDB-4-EBA FAW_PDA_EBA |
| publishDate | 2008 |
| publishDateSearch | 2008 |
| publishDateSort | 2008 |
| publisher | IT Governance Pub. |
| record_format | marc |
| spelling | Thejendra, B. S. Verfasser aut Practical IT Service Management a Concise Guide for Busy Executives Ely IT Governance Pub. 2008 1 online resource (249 pages) txt rdacontent c rdamedia cr rdacarrier Print version record Chapter 1: introduction to it servicemanagement; chapter 2: itil service management practices; chapter 3: service desk function; chapter 4: incident management; chapter 5: problem management; chapter 6: change management; chapter 7: release and deployment management; chapter 8: service asset and configuration management; chapter 9: service level management; chapter 10: service catalogue management; chapter 11: capacity management; chapter 12: demand management; chapter 13: availability management; chapter 14: information security management; chapter 15: access management Chapter 16: it service continuity managementchapter 17: financial management; chapter 18: supplier management; chapter 19: it operations management function; chapter 20: general tips and advice for it service management; appendix 1: sample sla between it services and rocksolid business managers; appendix 2: sample ola between it department and the electrical department; appendix 3: sample uc between rocksolid it services and abc compute Practical IT Service Management is a clear, concise and to the point guide to implementing ITservice management (ITSM). It is based on ITILVersion 3, one of the most widely accepted best-practice approaches to ITSM. BUSINESS & ECONOMICS / Information Management bisacsh BUSINESS & ECONOMICS / Knowledge Capital bisacsh COMPUTERS / General bisacsh Information resources management fast Information technology / Management fast Wirtschaft Information technology Management Information resources management http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=391107 Aggregator Volltext |
| spellingShingle | Thejendra, B. S. Practical IT Service Management a Concise Guide for Busy Executives Chapter 1: introduction to it servicemanagement; chapter 2: itil service management practices; chapter 3: service desk function; chapter 4: incident management; chapter 5: problem management; chapter 6: change management; chapter 7: release and deployment management; chapter 8: service asset and configuration management; chapter 9: service level management; chapter 10: service catalogue management; chapter 11: capacity management; chapter 12: demand management; chapter 13: availability management; chapter 14: information security management; chapter 15: access management Chapter 16: it service continuity managementchapter 17: financial management; chapter 18: supplier management; chapter 19: it operations management function; chapter 20: general tips and advice for it service management; appendix 1: sample sla between it services and rocksolid business managers; appendix 2: sample ola between it department and the electrical department; appendix 3: sample uc between rocksolid it services and abc compute Practical IT Service Management is a clear, concise and to the point guide to implementing ITservice management (ITSM). It is based on ITILVersion 3, one of the most widely accepted best-practice approaches to ITSM. BUSINESS & ECONOMICS / Information Management bisacsh BUSINESS & ECONOMICS / Knowledge Capital bisacsh COMPUTERS / General bisacsh Information resources management fast Information technology / Management fast Wirtschaft Information technology Management Information resources management |
| title | Practical IT Service Management a Concise Guide for Busy Executives |
| title_auth | Practical IT Service Management a Concise Guide for Busy Executives |
| title_exact_search | Practical IT Service Management a Concise Guide for Busy Executives |
| title_full | Practical IT Service Management a Concise Guide for Busy Executives |
| title_fullStr | Practical IT Service Management a Concise Guide for Busy Executives |
| title_full_unstemmed | Practical IT Service Management a Concise Guide for Busy Executives |
| title_short | Practical IT Service Management |
| title_sort | practical it service management a concise guide for busy executives |
| title_sub | a Concise Guide for Busy Executives |
| topic | BUSINESS & ECONOMICS / Information Management bisacsh BUSINESS & ECONOMICS / Knowledge Capital bisacsh COMPUTERS / General bisacsh Information resources management fast Information technology / Management fast Wirtschaft Information technology Management Information resources management |
| topic_facet | BUSINESS & ECONOMICS / Information Management BUSINESS & ECONOMICS / Knowledge Capital COMPUTERS / General Information resources management Information technology / Management Wirtschaft Information technology Management |
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