A leadership journey in health care: Virginia Mason's story
Gespeichert in:
| 1. Verfasser: | |
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| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Boca Raton, Florida ; London, [England] ; New York, [New York]
CRC Press
2015
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | Description based on online resource; title from PDF title page (ebrary, viewed June 20, 2015) |
| Beschreibung: | 1 online resource (184 pages) |
| ISBN: | 9781482299687 9781482299694 |
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| 245 | 1 | 0 | |a A leadership journey in health care |b Virginia Mason's story |c Charles Kenney ; foreword by Carolyn Corvi |
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| 650 | 4 | |a Public health |z Washington (State) | |
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Datensatz im Suchindex
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| adam_text | Titel: A leadership journey in health care
Autor: Kenney, Charles
Jahr: 2015
Contents
Foreword.................................................xi
A Leadership Story........................................xv
chapter 1 — To Be the Quality Leader and Transform Health Care... 1
Virginia Mason Is Different..................................3
The Characteristics that Differentiate Virginia Mason...........6
What Does Leadership Look Like?............................8
chapter 2 — Strategic Plan: The Power of Alignment.............11
It Is Crystal Clear; There Is No Ambiguity. The Patient Is at
the Top... Everything We Do Is Focused on the Patient.........13
You ve Got to Live This Every Day and If You Think ... We
Don t Need to Do It You re Wrong...........................15
To Be the Quality Leader and Transform Health Care..........19
vii
viii Contents
Alignment: Here Is My True North... This Guide, This
Roadmap that Tells Me What I Should Be Doing...............20
Alignment Essential to Setting Organizational Goals...........21
Sourcing and Diversity..................................24
Selection..............................................24
Retention: Orientation and Onboarding...................24
Natural Synergy: Strategic Plan and Physician Compact........26
chapter 3—New Management Method, New Ways to Lead.......31
Ice in His Veins...........................................31
It s Been Successful, but Back Then We Didn t Know...........34
Bet the Farm Strategy......................................36
There Is Hope and Optimism and a Sense that, Yes, We Can
Do This..................................................37
We Are All Held Accountable...............................39
World-Class Management..................................42
Sarah Patterson: A Leader s Voice............................46
The Variation Itself Kills the Product.........................48
You re Still Doing These Workshops?.........................50
If We Didn t Have VMPS Now I Would Be Terrified............51
chapter 4—Respect for People: Essential to the Virginia Mason
Production System.............................53
Wow, How Shallow Are We?................................53
Invisible Workers..........................................54
There Is Bullying in Health Care and You Have to Commit to
Respectful Behavior.......................................55
Our Goal Is to Have a Team that Feels Respected and Valued
and Heard................................................57
Respect for People Has to Do with Treating People Well but,
More Importantly, with Maximizing Human Potential.........58
Respect for People Makes Lean Management Work............59
A Substantial Barrier to Progress in Patient Safety Is a
Dysfunctional Culture Rooted in Widespread Disrespect......61
Foundational Behaviors of Respect for People.................63
Contents ix
Theater as Training........................................66
I Have a Concern..........................................69
We Are All in the Same Value Stream........................70
What Does Leadership Look Like?...........................71
chapter 5 — We Are a Leadership Team, not a Compilation
of Leaders...................................73
A Team Journey...........................................73
The Gold Is in the Work of the Team, not Superstars...........75
The Essential Nature of Trust...............................78
Most of the Leaders Here Are Intrinsically Motivated..........79
It Is the Egalitarian Sense that Every Team Member Has
Something Valuable to Add.................................81
chapter 6 — Identifying Talent, Developing Leaders.............85
Ready-Now Leaders........................................88
Dr. Joyce Lammert, Hospital Medical Director................89
Leanne Lewis, Administrative Director, Anatomic Pathology
and Clinical Laboratories...................................91
Katerie Chapman, Vice President Surgical and Procedural
Care and Support Services..................................95
Dr. Donna Smith, Medical Director of Clinic..................98
Shelly Fagerlund, Vice President, Clinic Operations...........101
chapter 7 — A Very Different Kind of Board...................105
Case 1: Optical Implant Error..............................105
Case 2: Billing Chaos.....................................106
Case 3: Failure to Recognize Emergent Symptoms............107
A Very Different Kind of Board.............................109
Jamie Brings a Unique Level of Health Care Expertise.........112
Rigorous Evaluations of Board Members....................114
Board Compact: Foundation for a Robust Governance
Evaluation System........................................116
x Contents
chapter 8 — The Virginia Mason institute: Leading the Vision
to Transform Health Care.......................119
Dr. Craig Grimes: Frazzled, Overwhelmed, Skeptical..........119
When You Look at Your Practice from a Population
Standpoint You See It Differently...........................121
Everything Gary Said Resonated with Me....................121
It Was a Life-Changing Experience.........................124
The Lean Tools and Virginia Mason Principles Resonate
Extremely Well Here......................................126
Can We Really Do What Virginia Mason Has Done?..........128
Doctors Were Unhappy and Revenues Were Down............132
We Learned an Important Lesson, and There Were a Lot of
Hurt Feelings............................................137
With VMPS We Can Do So Much More for Patients..........139
chapter 9 —Virginia Mason s Essential Elements..............141
Optimism...............................................142
Humility................................................143
Teamwork...............................................145
Courage.................................................147
Transparency............................................149
Alignment..............................................150
Learning Organization....................................152
Accountability...........................................153
Urgency.................................................155
Endnotes................................................159
Index...................................................163
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| spelling | Kenney, Charles aut A leadership journey in health care Virginia Mason's story Charles Kenney ; foreword by Carolyn Corvi Boca Raton, Florida ; London, [England] ; New York, [New York] CRC Press 2015 © 2015 1 online resource (184 pages) txt rdacontent c rdamedia cr rdacarrier Description based on online resource; title from PDF title page (ebrary, viewed June 20, 2015) Virginia Mason Medical Foundation Public health Washington (State) Medical care Washington (State) Seattle Erscheint auch als Druck-Ausgabe Kenney, Charles Leadership journey in health care : Virginia Mason's story HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=028420112&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Kenney, Charles A leadership journey in health care Virginia Mason's story Virginia Mason Medical Foundation Public health Washington (State) Medical care Washington (State) Seattle |
| title | A leadership journey in health care Virginia Mason's story |
| title_auth | A leadership journey in health care Virginia Mason's story |
| title_exact_search | A leadership journey in health care Virginia Mason's story |
| title_full | A leadership journey in health care Virginia Mason's story Charles Kenney ; foreword by Carolyn Corvi |
| title_fullStr | A leadership journey in health care Virginia Mason's story Charles Kenney ; foreword by Carolyn Corvi |
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| title_short | A leadership journey in health care |
| title_sort | a leadership journey in health care virginia mason s story |
| title_sub | Virginia Mason's story |
| topic | Virginia Mason Medical Foundation Public health Washington (State) Medical care Washington (State) Seattle |
| topic_facet | Virginia Mason Medical Foundation Public health Washington (State) Medical care Washington (State) Seattle |
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