Rules to break and laws to follow: how your business can beat the crisis of short-termism
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Hoboken, N.J.
John Wiley & Sons
c2008
|
| Schriftenreihe: | Microsoft executive leadership series
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Beschreibung: | Series statement from jacket Includes bibliographical references (p. 257-283) and index False Assumptions : A "Perfect Storm" of New Technologies -- Imitation, Circular Mills, and Mythbusting -- Crisis of Short-Termism: The Mother of All Problems -- Questions Every Business Needs to Answer -- Primacy of Customer Trust -- "Value" is the New "Profit" : Jabbing at the Elevator Button in the Stock Market -- Focus only on the Short Term and You'll Lose Sight of the Long Term -- Customers Create Long-Term Value, Too -- The Secret Life of Companies: Short Games -- Take the Money and Run -- Business Models Behaving Badly -- Short-Term Gain, Long-Term Loss -- Stupid Is as Stupid Does -- Customers are a Scarce Resource : Using Up Customers -- Which Do You Choose? Customers or Money? -- Money is Still the Root of All Investment -- What's in Your Budget? -- Re-Thinking Your Whole Business -- In the Long Term, the Good Guys Really Do Win : Reciprocity: The Golden Rule Applied to Customers -- The Man with the Folding Chair -- Does Your Firm Practice Reciprocity? -- - Customer Trust is an Antidote to Short-Termism -- Treat Employees the Way You Want Them to Treat Customers -- Increasing the Value of Your Business : Embroider on Your CFO's Pillowcase: Customer Equity -- Ratcheting Up Your Customer Equity -- What Return Are You Getting on Your Customers? -- Value Creators, Value Harvesters, and Value Destroyers -- Getting Credit for Earning Customer Trust -- Culture Rules : Defining and Managing Culture -- Do as I Say, Not as I Do -- Welcome to the "Conceptual Age" -- Galloping Decentralization Means Culture is More Important -- Creating a Culture of Customer Trust -- Hey! There's a Person in There! -- Capitalism Redux: Greed Is Good, But Trust Is Even Better : Reputations Go Online -- Taking the Friction Out of Commerce -- Playing the Ultimatum Game -- Technology Facilitates Reciprocity -- Technology Seen Through the Wrong End of the Telescope -- Customers and Honeybees : Who's on Your Speed-Dial? -- Diverse Connections -- - Customer-Inspired Innovation -- Word of Mouth: Business Opportunity? -- Oops! Mistakes Happen: Recovering Lost Trust : Competence Also Required -- Recovering Lost Trust -- Competitive Success Can Harm Trust -- Trust, Competence, and You -- Innovate Or Die : Responding to Change -- Technology, Progress, and Change -- Creating a Climate of Innovation -- Supporting the Lunatic Fringe -- Creativity Cannot Be Commanded -- Order and Chaos : Efficiency Often Undermines Innovation -- 3M Loses Its Innovative Mojo, Then Gets Its Groove Back -- Having It Both Ways -- Your Customers Can Help You Strike the Right Balance -- Does Trust Encourage Innovation? -- The Wisdom Of Dissent : Diversity and Variety -- Size Does Matter -- Avoiding Bad Group Decision Making -- Engaged and Enabled : The Power of the Network -- Employee Engagement -- Employees with a Sense of Mission -- Giving Your Employees the Tools and the Power They Need to Create Value -- Leaders Needed -- - Inquire Within : The Twelve "Laws To Follow." Describes how empowered customers and employees can be great for a business |
| Beschreibung: | 1 Online-Ressource (xvii, 297 p.) |
| ISBN: | 9780470288023 0470288027 9781118381076 1118381076 |
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| 500 | |a - Inquire Within : The Twelve "Laws To Follow." | ||
| 500 | |a Describes how empowered customers and employees can be great for a business | ||
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Datensatz im Suchindex
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| any_adam_object | |
| author | Peppers, Don |
| author_facet | Peppers, Don |
| author_role | aut |
| author_sort | Peppers, Don |
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| building | Verbundindex |
| bvnumber | BV042970376 |
| collection | ZDB-4-EBA ZDB-4-EBU |
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| dewey-full | 658.4/09 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.4/09 |
| dewey-search | 658.4/09 |
| dewey-sort | 3658.4 19 |
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| discipline | Wirtschaftswissenschaften |
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| id | DE-604.BV042970376 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T07:14:06Z |
| institution | BVB |
| isbn | 9780470288023 0470288027 9781118381076 1118381076 |
| language | English |
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| oclc_num | 212908368 |
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| owner_facet | DE-1046 DE-1047 |
| physical | 1 Online-Ressource (xvii, 297 p.) |
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| spelling | Peppers, Don Verfasser aut Rules to break and laws to follow how your business can beat the crisis of short-termism Don Peppers, Martha Rogers Hoboken, N.J. John Wiley & Sons c2008 1 Online-Ressource (xvii, 297 p.) txt rdacontent c rdamedia cr rdacarrier Microsoft executive leadership series Series statement from jacket Includes bibliographical references (p. 257-283) and index False Assumptions : A "Perfect Storm" of New Technologies -- Imitation, Circular Mills, and Mythbusting -- Crisis of Short-Termism: The Mother of All Problems -- Questions Every Business Needs to Answer -- Primacy of Customer Trust -- "Value" is the New "Profit" : Jabbing at the Elevator Button in the Stock Market -- Focus only on the Short Term and You'll Lose Sight of the Long Term -- Customers Create Long-Term Value, Too -- The Secret Life of Companies: Short Games -- Take the Money and Run -- Business Models Behaving Badly -- Short-Term Gain, Long-Term Loss -- Stupid Is as Stupid Does -- Customers are a Scarce Resource : Using Up Customers -- Which Do You Choose? Customers or Money? -- Money is Still the Root of All Investment -- What's in Your Budget? -- Re-Thinking Your Whole Business -- In the Long Term, the Good Guys Really Do Win : Reciprocity: The Golden Rule Applied to Customers -- The Man with the Folding Chair -- Does Your Firm Practice Reciprocity? -- - Customer Trust is an Antidote to Short-Termism -- Treat Employees the Way You Want Them to Treat Customers -- Increasing the Value of Your Business : Embroider on Your CFO's Pillowcase: Customer Equity -- Ratcheting Up Your Customer Equity -- What Return Are You Getting on Your Customers? -- Value Creators, Value Harvesters, and Value Destroyers -- Getting Credit for Earning Customer Trust -- Culture Rules : Defining and Managing Culture -- Do as I Say, Not as I Do -- Welcome to the "Conceptual Age" -- Galloping Decentralization Means Culture is More Important -- Creating a Culture of Customer Trust -- Hey! There's a Person in There! -- Capitalism Redux: Greed Is Good, But Trust Is Even Better : Reputations Go Online -- Taking the Friction Out of Commerce -- Playing the Ultimatum Game -- Technology Facilitates Reciprocity -- Technology Seen Through the Wrong End of the Telescope -- Customers and Honeybees : Who's on Your Speed-Dial? -- Diverse Connections -- - Customer-Inspired Innovation -- Word of Mouth: Business Opportunity? -- Oops! Mistakes Happen: Recovering Lost Trust : Competence Also Required -- Recovering Lost Trust -- Competitive Success Can Harm Trust -- Trust, Competence, and You -- Innovate Or Die : Responding to Change -- Technology, Progress, and Change -- Creating a Climate of Innovation -- Supporting the Lunatic Fringe -- Creativity Cannot Be Commanded -- Order and Chaos : Efficiency Often Undermines Innovation -- 3M Loses Its Innovative Mojo, Then Gets Its Groove Back -- Having It Both Ways -- Your Customers Can Help You Strike the Right Balance -- Does Trust Encourage Innovation? -- The Wisdom Of Dissent : Diversity and Variety -- Size Does Matter -- Avoiding Bad Group Decision Making -- Engaged and Enabled : The Power of the Network -- Employee Engagement -- Employees with a Sense of Mission -- Giving Your Employees the Tools and the Power They Need to Create Value -- Leaders Needed -- - Inquire Within : The Twelve "Laws To Follow." Describes how empowered customers and employees can be great for a business BUSINESS & ECONOMICS / Workplace Culture bisacsh BUSINESS & ECONOMICS / Corporate Governance bisacsh BUSINESS & ECONOMICS / Leadership bisacsh BUSINESS & ECONOMICS / Organizational Development bisacsh Customer relations fast Success in business fast Führung Wirtschaft Success in business Customer relations Rogers, Martha Sonstige oth Erscheint auch als Druck-Ausgabe, Hardcover 978-0-470-22754-1 Erscheint auch als Druck-Ausgabe, Hardcover 0-470-22754-0 http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=219883 Aggregator Volltext |
| spellingShingle | Peppers, Don Rules to break and laws to follow how your business can beat the crisis of short-termism BUSINESS & ECONOMICS / Workplace Culture bisacsh BUSINESS & ECONOMICS / Corporate Governance bisacsh BUSINESS & ECONOMICS / Leadership bisacsh BUSINESS & ECONOMICS / Organizational Development bisacsh Customer relations fast Success in business fast Führung Wirtschaft Success in business Customer relations |
| title | Rules to break and laws to follow how your business can beat the crisis of short-termism |
| title_auth | Rules to break and laws to follow how your business can beat the crisis of short-termism |
| title_exact_search | Rules to break and laws to follow how your business can beat the crisis of short-termism |
| title_full | Rules to break and laws to follow how your business can beat the crisis of short-termism Don Peppers, Martha Rogers |
| title_fullStr | Rules to break and laws to follow how your business can beat the crisis of short-termism Don Peppers, Martha Rogers |
| title_full_unstemmed | Rules to break and laws to follow how your business can beat the crisis of short-termism Don Peppers, Martha Rogers |
| title_short | Rules to break and laws to follow |
| title_sort | rules to break and laws to follow how your business can beat the crisis of short termism |
| title_sub | how your business can beat the crisis of short-termism |
| topic | BUSINESS & ECONOMICS / Workplace Culture bisacsh BUSINESS & ECONOMICS / Corporate Governance bisacsh BUSINESS & ECONOMICS / Leadership bisacsh BUSINESS & ECONOMICS / Organizational Development bisacsh Customer relations fast Success in business fast Führung Wirtschaft Success in business Customer relations |
| topic_facet | BUSINESS & ECONOMICS / Workplace Culture BUSINESS & ECONOMICS / Corporate Governance BUSINESS & ECONOMICS / Leadership BUSINESS & ECONOMICS / Organizational Development Customer relations Success in business Führung Wirtschaft |
| url | http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=219883 |
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