Successful business process management: what you need to know to get results
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Bibliographic Details
Main Author: Berman, Paula K. (Author)
Format: Electronic eBook
Language:English
Published: New York American Management Association [2014]
Subjects:
Online Access:Volltext
Item Description:Includes index
Part one : reviewing the definitions -- Understanding processes and procedures -- Part two : building an effective process system -- Creating the structure of your process system -- Creating an environment in which to build your procedures -- Implementing your process system -- Managing your processes and process systems -- Part three : creating or revising a procedure -- Planning your changes -- Mapping your process -- Documenting the rest of your procedure -- Finalizing your procedure -- Part four : making procedures real -- Rolling out your changes -- Managing your procedure operations -- Part five : Reviewing the skills required to make process improvement happen -- Facilitating your meetings and workshops -- Driving change through your organization -- Managing your process improvement project
Physical Description:1 Online-Ressource
ISBN:9780814434024
0814434029
9780814434017
0814434010

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