Dangerous customer service: dangerously great customer service--how to achieve it and maintain it
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
London
Bloomsbury
2011
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| Schlagworte: | |
| Online-Zugang: | Volltext |
| Beschreibung: | Includes index "Fed up with giving mediocre or inconsistent customer service? Have you tried training staff but it still isn't working? If others can do it why can't you? Are you searching for the missing link? This book covers absolutely everything you could ever wish to know on how to turn average customer experience into something gold star. From the basics to the magic, we've got it covered. Using real-life examples and stories, this book takes you through the key elements of how to improve your customer experience. With chapters on turning your staff into service heroes, service leadership, rewards, measurement, and service across cultures, this book is your 'how to...' guide. Our Dangerous books feature myth-busting approaches to a range of business challenges, how Impact Innovation's simple but often radical strategies have transformed the people, the teams and the organisations we have worked with."-Publisher's website Introduction -- Emotional, rational and lifetime loyalty -- Basics and magic -- In your customer's shoe (singular) -- Managing for great service -- Creating service heroes -- Signals of service -- Training your customer -- Rewards and recognition -- Service across cultures -- Pulling it together |
| Beschreibung: | 1 Online-Ressource (x, 178 pages) |
| ISBN: | 9781408127377 1408127377 9781408125021 1408125021 9781408134344 1408134349 |
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| 245 | 1 | 0 | |a Dangerous customer service |b dangerously great customer service--how to achieve it and maintain it |c Impact Innovation ; Phil Davis, Kate Stenner |
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| 500 | |a Includes index | ||
| 500 | |a "Fed up with giving mediocre or inconsistent customer service? Have you tried training staff but it still isn't working? If others can do it why can't you? Are you searching for the missing link? This book covers absolutely everything you could ever wish to know on how to turn average customer experience into something gold star. From the basics to the magic, we've got it covered. Using real-life examples and stories, this book takes you through the key elements of how to improve your customer experience. With chapters on turning your staff into service heroes, service leadership, rewards, measurement, and service across cultures, this book is your 'how to...' guide. Our Dangerous books feature myth-busting approaches to a range of business challenges, how Impact Innovation's simple but often radical strategies have transformed the people, the teams and the organisations we have worked with."-Publisher's website | ||
| 500 | |a Introduction -- Emotional, rational and lifetime loyalty -- Basics and magic -- In your customer's shoe (singular) -- Managing for great service -- Creating service heroes -- Signals of service -- Training your customer -- Rewards and recognition -- Service across cultures -- Pulling it together | ||
| 650 | 7 | |a BUSINESS & ECONOMICS / Customer Relations |2 bisacsh | |
| 650 | 7 | |a Creative ability in business |2 fast | |
| 650 | 7 | |a Customer services |2 fast | |
| 650 | 4 | |a Wirtschaft | |
| 650 | 4 | |a Customer services | |
| 650 | 4 | |a Creative ability in business | |
| 700 | 1 | |a Stenner, Kate |e Sonstige |4 oth | |
| 710 | 2 | |a Impact Innovation Ltd. |e Sonstige |4 oth | |
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Datensatz im Suchindex
| _version_ | 1804175300019355648 |
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| any_adam_object | |
| author | Davis, Phil , (Phil Martin) |
| author_facet | Davis, Phil , (Phil Martin) |
| author_role | aut |
| author_sort | Davis, Phil , (Phil Martin) |
| author_variant | p p m d ppm ppmd |
| building | Verbundindex |
| bvnumber | BV042970145 |
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| ctrlnum | (OCoLC)830323642 (DE-599)BVBBV042970145 |
| dewey-full | 658.812 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.812 |
| dewey-search | 658.812 |
| dewey-sort | 3658.812 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| id | DE-604.BV042970145 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T07:14:05Z |
| institution | BVB |
| isbn | 9781408127377 1408127377 9781408125021 1408125021 9781408134344 1408134349 |
| language | English |
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| oclc_num | 830323642 |
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| physical | 1 Online-Ressource (x, 178 pages) |
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| publishDate | 2011 |
| publishDateSearch | 2011 |
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| publisher | Bloomsbury |
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| spelling | Davis, Phil , (Phil Martin) Verfasser aut Dangerous customer service dangerously great customer service--how to achieve it and maintain it Impact Innovation ; Phil Davis, Kate Stenner London Bloomsbury 2011 1 Online-Ressource (x, 178 pages) txt rdacontent c rdamedia cr rdacarrier Includes index "Fed up with giving mediocre or inconsistent customer service? Have you tried training staff but it still isn't working? If others can do it why can't you? Are you searching for the missing link? This book covers absolutely everything you could ever wish to know on how to turn average customer experience into something gold star. From the basics to the magic, we've got it covered. Using real-life examples and stories, this book takes you through the key elements of how to improve your customer experience. With chapters on turning your staff into service heroes, service leadership, rewards, measurement, and service across cultures, this book is your 'how to...' guide. Our Dangerous books feature myth-busting approaches to a range of business challenges, how Impact Innovation's simple but often radical strategies have transformed the people, the teams and the organisations we have worked with."-Publisher's website Introduction -- Emotional, rational and lifetime loyalty -- Basics and magic -- In your customer's shoe (singular) -- Managing for great service -- Creating service heroes -- Signals of service -- Training your customer -- Rewards and recognition -- Service across cultures -- Pulling it together BUSINESS & ECONOMICS / Customer Relations bisacsh Creative ability in business fast Customer services fast Wirtschaft Customer services Creative ability in business Stenner, Kate Sonstige oth Impact Innovation Ltd. Sonstige oth http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=549216 Aggregator Volltext |
| spellingShingle | Davis, Phil , (Phil Martin) Dangerous customer service dangerously great customer service--how to achieve it and maintain it BUSINESS & ECONOMICS / Customer Relations bisacsh Creative ability in business fast Customer services fast Wirtschaft Customer services Creative ability in business |
| title | Dangerous customer service dangerously great customer service--how to achieve it and maintain it |
| title_auth | Dangerous customer service dangerously great customer service--how to achieve it and maintain it |
| title_exact_search | Dangerous customer service dangerously great customer service--how to achieve it and maintain it |
| title_full | Dangerous customer service dangerously great customer service--how to achieve it and maintain it Impact Innovation ; Phil Davis, Kate Stenner |
| title_fullStr | Dangerous customer service dangerously great customer service--how to achieve it and maintain it Impact Innovation ; Phil Davis, Kate Stenner |
| title_full_unstemmed | Dangerous customer service dangerously great customer service--how to achieve it and maintain it Impact Innovation ; Phil Davis, Kate Stenner |
| title_short | Dangerous customer service |
| title_sort | dangerous customer service dangerously great customer service how to achieve it and maintain it |
| title_sub | dangerously great customer service--how to achieve it and maintain it |
| topic | BUSINESS & ECONOMICS / Customer Relations bisacsh Creative ability in business fast Customer services fast Wirtschaft Customer services Creative ability in business |
| topic_facet | BUSINESS & ECONOMICS / Customer Relations Creative ability in business Customer services Wirtschaft |
| url | http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=549216 |
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