The new ruthless economy: work & power in the digital age
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Oxford
Oxford University Press
2003
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| Schlagworte: | |
| Online-Zugang: | Volltext |
| Beschreibung: | "A Century Foundation book." Includes bibliographical references (p. 191-211) and index A new economy? -- The roots of mass production -- The past alive: automobiles -- The rise of the reengineers -- The customer relations factory -- On the digital assembly line -- The scientific management of life -- and death: part 1 -- The scientific management of life -- and death: part 2 -- Foucault's tower -- The economics of unfairness In the great boom of the 1990's, top management's compensation soared, but the wages of most Americans barely grew at all. This wages stagnation has baffled experts, but in The New Ruthless Economy, Simon Head points to information technology as the prime cause of this growing wage disparity. Many economists, technologists and business consultants have predicted that IT would liberate the work force, bringing self-managed work teams and decentralized decision making. Head argues that the opposite has happened. Reengineering, a prime example of how business processes have been computerized, has instead simplified the work of middle and lower level employees, fenced them in with elaborate rules, and set up digital monitoring to make sure that the rules are obeyed. This is true even in such high-skill professions as medicine, where decision-making software in the hands of HMO's decides the length of a patient's stay in hospital and determines the treatments patients will or will not receive.; In lower-skill jobs, such as in the call center industry, workers are subject to the indignity of scripting software that lays out the exact conversation, line by line, which agents must follow when speaking with customers. Head argues that these computer systems devalue a worker's experience and skill, and subject employees to a degree of supervision which is excessive and demeaning. The harsh and often unstable work regime of reengineering also undermines the security of employees and so weakens their bargaining power in the workplace. Drawing upon ten years of research visiting work places across America, ranging from medical offices to machine tool plants, Head offers dramatic insight into the impact of information technology on the quality of working life in the United States |
| Beschreibung: | 1 Online-Ressource (xviii, 222 p.) |
| ISBN: | 9780198037163 0198037163 0195166019 128053298X 9781280532986 |
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| 500 | |a In the great boom of the 1990's, top management's compensation soared, but the wages of most Americans barely grew at all. This wages stagnation has baffled experts, but in The New Ruthless Economy, Simon Head points to information technology as the prime cause of this growing wage disparity. Many economists, technologists and business consultants have predicted that IT would liberate the work force, bringing self-managed work teams and decentralized decision making. Head argues that the opposite has happened. Reengineering, a prime example of how business processes have been computerized, has instead simplified the work of middle and lower level employees, fenced them in with elaborate rules, and set up digital monitoring to make sure that the rules are obeyed. This is true even in such high-skill professions as medicine, where decision-making software in the hands of HMO's decides the length of a patient's stay in hospital and determines the treatments patients will or will not receive.; In lower-skill jobs, such as in the call center industry, workers are subject to the indignity of scripting software that lays out the exact conversation, line by line, which agents must follow when speaking with customers. Head argues that these computer systems devalue a worker's experience and skill, and subject employees to a degree of supervision which is excessive and demeaning. The harsh and often unstable work regime of reengineering also undermines the security of employees and so weakens their bargaining power in the workplace. Drawing upon ten years of research visiting work places across America, ranging from medical offices to machine tool plants, Head offers dramatic insight into the impact of information technology on the quality of working life in the United States | ||
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Datensatz im Suchindex
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| author | Head, Simon |
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| spelling | Head, Simon Verfasser aut The new ruthless economy work & power in the digital age Simon Head Oxford Oxford University Press 2003 1 Online-Ressource (xviii, 222 p.) txt rdacontent c rdamedia cr rdacarrier "A Century Foundation book." Includes bibliographical references (p. 191-211) and index A new economy? -- The roots of mass production -- The past alive: automobiles -- The rise of the reengineers -- The customer relations factory -- On the digital assembly line -- The scientific management of life -- and death: part 1 -- The scientific management of life -- and death: part 2 -- Foucault's tower -- The economics of unfairness In the great boom of the 1990's, top management's compensation soared, but the wages of most Americans barely grew at all. This wages stagnation has baffled experts, but in The New Ruthless Economy, Simon Head points to information technology as the prime cause of this growing wage disparity. Many economists, technologists and business consultants have predicted that IT would liberate the work force, bringing self-managed work teams and decentralized decision making. Head argues that the opposite has happened. Reengineering, a prime example of how business processes have been computerized, has instead simplified the work of middle and lower level employees, fenced them in with elaborate rules, and set up digital monitoring to make sure that the rules are obeyed. This is true even in such high-skill professions as medicine, where decision-making software in the hands of HMO's decides the length of a patient's stay in hospital and determines the treatments patients will or will not receive.; In lower-skill jobs, such as in the call center industry, workers are subject to the indignity of scripting software that lays out the exact conversation, line by line, which agents must follow when speaking with customers. Head argues that these computer systems devalue a worker's experience and skill, and subject employees to a degree of supervision which is excessive and demeaning. The harsh and often unstable work regime of reengineering also undermines the security of employees and so weakens their bargaining power in the workplace. Drawing upon ten years of research visiting work places across America, ranging from medical offices to machine tool plants, Head offers dramatic insight into the impact of information technology on the quality of working life in the United States Etica de los negocios / Estados Unidos POLITICAL SCIENCE / Economic Conditions bisacsh BUSINESS & ECONOMICS / Economics / Comparative bisacsh BUSINESS & ECONOMICS / Economic Conditions bisacsh BUSINESS & ECONOMICS / Economic History bisacsh Informatietechnologie gtt Arbeidsomstandigheden gtt Inkomensverdeling gtt Management gtt Ethische aspecten gtt Internationalisatie gtt Ethik Globalisierung Kapitalismus Wirtschaft Capitalism Moral and ethical aspects United States Business ethics United States Industrial management Moral and ethical aspects United States Compensation management Moral and ethical aspects United States Labor economics Moral and ethical aspects United States Globalization Moral and ethical aspects United States USA http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=169239 Aggregator Volltext |
| spellingShingle | Head, Simon The new ruthless economy work & power in the digital age Etica de los negocios / Estados Unidos POLITICAL SCIENCE / Economic Conditions bisacsh BUSINESS & ECONOMICS / Economics / Comparative bisacsh BUSINESS & ECONOMICS / Economic Conditions bisacsh BUSINESS & ECONOMICS / Economic History bisacsh Informatietechnologie gtt Arbeidsomstandigheden gtt Inkomensverdeling gtt Management gtt Ethische aspecten gtt Internationalisatie gtt Ethik Globalisierung Kapitalismus Wirtschaft Capitalism Moral and ethical aspects United States Business ethics United States Industrial management Moral and ethical aspects United States Compensation management Moral and ethical aspects United States Labor economics Moral and ethical aspects United States Globalization Moral and ethical aspects United States |
| title | The new ruthless economy work & power in the digital age |
| title_auth | The new ruthless economy work & power in the digital age |
| title_exact_search | The new ruthless economy work & power in the digital age |
| title_full | The new ruthless economy work & power in the digital age Simon Head |
| title_fullStr | The new ruthless economy work & power in the digital age Simon Head |
| title_full_unstemmed | The new ruthless economy work & power in the digital age Simon Head |
| title_short | The new ruthless economy |
| title_sort | the new ruthless economy work power in the digital age |
| title_sub | work & power in the digital age |
| topic | Etica de los negocios / Estados Unidos POLITICAL SCIENCE / Economic Conditions bisacsh BUSINESS & ECONOMICS / Economics / Comparative bisacsh BUSINESS & ECONOMICS / Economic Conditions bisacsh BUSINESS & ECONOMICS / Economic History bisacsh Informatietechnologie gtt Arbeidsomstandigheden gtt Inkomensverdeling gtt Management gtt Ethische aspecten gtt Internationalisatie gtt Ethik Globalisierung Kapitalismus Wirtschaft Capitalism Moral and ethical aspects United States Business ethics United States Industrial management Moral and ethical aspects United States Compensation management Moral and ethical aspects United States Labor economics Moral and ethical aspects United States Globalization Moral and ethical aspects United States |
| topic_facet | Etica de los negocios / Estados Unidos POLITICAL SCIENCE / Economic Conditions BUSINESS & ECONOMICS / Economics / Comparative BUSINESS & ECONOMICS / Economic Conditions BUSINESS & ECONOMICS / Economic History Informatietechnologie Arbeidsomstandigheden Inkomensverdeling Management Ethische aspecten Internationalisatie Ethik Globalisierung Kapitalismus Wirtschaft Capitalism Moral and ethical aspects United States Business ethics United States Industrial management Moral and ethical aspects United States Compensation management Moral and ethical aspects United States Labor economics Moral and ethical aspects United States Globalization Moral and ethical aspects United States USA |
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