The conflict resolution toolbox: models & maps for analyzing, diagnosing, and resolving conflict
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Bibliographische Detailangaben
1. Verfasser: Furlong, Gary T. (VerfasserIn)
Format: Elektronisch E-Book
Sprache:English
Veröffentlicht: Mississauga, Ont. J. Wiley & Sons Canada ©2005
Schlagworte:
Online-Zugang:Volltext
Beschreibung:Title from title screen
Includes bibliographical references and index
Title; Copyright; Contents; Foreword; Acknowledgements; Chapter One -- Introduction; Chapter Two -- Overview of the Models; Chapter Three -- The Conflict Story; Chapter Four -- Model #1: The Circle of Conflict; Chapter Five -- Model #2: The Triangle of Satisfaction; Chapter Six -- Model #3: The Boundary Model; Chapter Seven -- Model #4: Interests, Rights, and Power; Chapter Eight -- Model #5: The Dynamics of Trust; Chapter Nine -- Model #6: The Dimensions of Conflict; Chapter Ten -- Model #7: The Social Style Model; Chapter Eleven -- Model #8: Moving Beyond the Conflict; Chapter Twelve -- Conclusion
In real-life conflict resolution situations, one size does not fit all. Just as a mechanic does not fix every car with the same tool, the conflict resolution practitioner cannot hope to resolve every dispute using the same technique. Practitioners need to be comfortable with a wide variety of tools to diagnose different problems, in vastly different circumstances, with different people, and resolve these conflicts effectively. The Conflict Resolution Toolbox gives you all the tools you need: eight different models for dealing with the many conflict situations you encounter in your practice. Th
Beschreibung:1 Online-Ressource (xiii, 256 pages)
ISBN:0470835176
9780470835173
9780470157923
0470157925
9780470678497
0470678496

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