Measuring your IT: identifying the metrics that matter
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Ely, Cambridgeshire, U.K.
IT Governance Pub.
2012
|
| Schriftenreihe: | ITPro
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Beschreibung: | Title from title screen This pocket guide brings together client and provider perspectives on IT and outlines a set of common measures that both sides can relate to. It seeks to emphasise the importance of meeting the needs of IT users and the role that measurement can play in achieving that goal effectively Cover; Title; Copyright; Preface; About the Author; Acknowledgements; Contents; Introduction; What this book is about; What this book isn't; Who should read the book?; Chapter 1: IT measurement in context; Why measure IT; Contracts and agreements; How often should you measure IT?; Who should measure? For whom?; What do you do with the measurements?; A word about terminology; Inputs, outputs and outcomes; Relation to key performance indicators; Relation to health checks; Relation to auditing; Compliance and conformance; Warning! Measure what is important; Beware blips; Keep it proportionate Put measurement in safe handsChapter 2: The business perspective on your IT; A business manager comments:; A finance director comments:; Programmes and projects; Strategic alignment; Pulling it all together; Chapter 3: The IT provider's perspective on your IT; An IT provider comments:; Wanted: a quiet life?; Paddling below the water line; Chapter 4: Measurement common ground for client and provider?; Align your goals; Inputs, outputs and outcomes; Overlapping perspectives; What are the measures in common?; The focus of measurement depends on the context Chapter 5: What the business needs to measureMeasures for the business: checklist; Chapter 6: What IT providers need to measure; Essential measures for providers: checklist; Chapter 7: Process measures; Chapter 8: Onwards and upwards; Not done yet; Conclusion; Postscript; ITG Resources |
| Beschreibung: | 1 Online-Ressource |
| ISBN: | 9781849284370 1849284377 1849284369 9781849284363 9781849284387 1849284385 |
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| 500 | |a Cover; Title; Copyright; Preface; About the Author; Acknowledgements; Contents; Introduction; What this book is about; What this book isn't; Who should read the book?; Chapter 1: IT measurement in context; Why measure IT; Contracts and agreements; How often should you measure IT?; Who should measure? For whom?; What do you do with the measurements?; A word about terminology; Inputs, outputs and outcomes; Relation to key performance indicators; Relation to health checks; Relation to auditing; Compliance and conformance; Warning! Measure what is important; Beware blips; Keep it proportionate | ||
| 500 | |a Put measurement in safe handsChapter 2: The business perspective on your IT; A business manager comments:; A finance director comments:; Programmes and projects; Strategic alignment; Pulling it all together; Chapter 3: The IT provider's perspective on your IT; An IT provider comments:; Wanted: a quiet life?; Paddling below the water line; Chapter 4: Measurement common ground for client and provider?; Align your goals; Inputs, outputs and outcomes; Overlapping perspectives; What are the measures in common?; The focus of measurement depends on the context | ||
| 500 | |a Chapter 5: What the business needs to measureMeasures for the business: checklist; Chapter 6: What IT providers need to measure; Essential measures for providers: checklist; Chapter 7: Process measures; Chapter 8: Onwards and upwards; Not done yet; Conclusion; Postscript; ITG Resources | ||
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| illustrated | Not Illustrated |
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| spelling | Stewart, John Verfasser aut Measuring your IT identifying the metrics that matter John Stewart Ely, Cambridgeshire, U.K. IT Governance Pub. 2012 1 Online-Ressource txt rdacontent c rdamedia cr rdacarrier ITPro Title from title screen This pocket guide brings together client and provider perspectives on IT and outlines a set of common measures that both sides can relate to. It seeks to emphasise the importance of meeting the needs of IT users and the role that measurement can play in achieving that goal effectively Cover; Title; Copyright; Preface; About the Author; Acknowledgements; Contents; Introduction; What this book is about; What this book isn't; Who should read the book?; Chapter 1: IT measurement in context; Why measure IT; Contracts and agreements; How often should you measure IT?; Who should measure? For whom?; What do you do with the measurements?; A word about terminology; Inputs, outputs and outcomes; Relation to key performance indicators; Relation to health checks; Relation to auditing; Compliance and conformance; Warning! Measure what is important; Beware blips; Keep it proportionate Put measurement in safe handsChapter 2: The business perspective on your IT; A business manager comments:; A finance director comments:; Programmes and projects; Strategic alignment; Pulling it all together; Chapter 3: The IT provider's perspective on your IT; An IT provider comments:; Wanted: a quiet life?; Paddling below the water line; Chapter 4: Measurement common ground for client and provider?; Align your goals; Inputs, outputs and outcomes; Overlapping perspectives; What are the measures in common?; The focus of measurement depends on the context Chapter 5: What the business needs to measureMeasures for the business: checklist; Chapter 6: What IT providers need to measure; Essential measures for providers: checklist; Chapter 7: Process measures; Chapter 8: Onwards and upwards; Not done yet; Conclusion; Postscript; ITG Resources COMPUTERS / Computer Literacy bisacsh COMPUTERS / Computer Science bisacsh COMPUTERS / Data Processing bisacsh COMPUTERS / Hardware / General bisacsh COMPUTERS / Information Technology bisacsh COMPUTERS / Machine Theory bisacsh COMPUTERS / Reference bisacsh Information technology / Measurement local Information technology / Cost effectiveness local Information technology / Evaluation local COMPUTERS / General bisacsh Informatik Unternehmen Information technology Evaluation Information technology Management Business enterprises Information technology Evaluation Business enterprises Information technology Management http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=571580 Aggregator Volltext |
| spellingShingle | Stewart, John Measuring your IT identifying the metrics that matter COMPUTERS / Computer Literacy bisacsh COMPUTERS / Computer Science bisacsh COMPUTERS / Data Processing bisacsh COMPUTERS / Hardware / General bisacsh COMPUTERS / Information Technology bisacsh COMPUTERS / Machine Theory bisacsh COMPUTERS / Reference bisacsh Information technology / Measurement local Information technology / Cost effectiveness local Information technology / Evaluation local COMPUTERS / General bisacsh Informatik Unternehmen Information technology Evaluation Information technology Management Business enterprises Information technology Evaluation Business enterprises Information technology Management |
| title | Measuring your IT identifying the metrics that matter |
| title_auth | Measuring your IT identifying the metrics that matter |
| title_exact_search | Measuring your IT identifying the metrics that matter |
| title_full | Measuring your IT identifying the metrics that matter John Stewart |
| title_fullStr | Measuring your IT identifying the metrics that matter John Stewart |
| title_full_unstemmed | Measuring your IT identifying the metrics that matter John Stewart |
| title_short | Measuring your IT |
| title_sort | measuring your it identifying the metrics that matter |
| title_sub | identifying the metrics that matter |
| topic | COMPUTERS / Computer Literacy bisacsh COMPUTERS / Computer Science bisacsh COMPUTERS / Data Processing bisacsh COMPUTERS / Hardware / General bisacsh COMPUTERS / Information Technology bisacsh COMPUTERS / Machine Theory bisacsh COMPUTERS / Reference bisacsh Information technology / Measurement local Information technology / Cost effectiveness local Information technology / Evaluation local COMPUTERS / General bisacsh Informatik Unternehmen Information technology Evaluation Information technology Management Business enterprises Information technology Evaluation Business enterprises Information technology Management |
| topic_facet | COMPUTERS / Computer Literacy COMPUTERS / Computer Science COMPUTERS / Data Processing COMPUTERS / Hardware / General COMPUTERS / Information Technology COMPUTERS / Machine Theory COMPUTERS / Reference Information technology / Measurement Information technology / Cost effectiveness Information technology / Evaluation COMPUTERS / General Informatik Unternehmen Information technology Evaluation Information technology Management Business enterprises Information technology Evaluation Business enterprises Information technology Management |
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