Ptacek, R. (2011). Pursuing perfect service: Using a practical approach to lea[r]n Six Sigma to improve the customer experience and reduce costs in service industries. MCS Media.
Chicago-Zitierstil (17. Ausg.)Ptacek, Rob. Pursuing Perfect Service: Using a Practical Approach to Lea[r]n Six Sigma to Improve the Customer Experience and Reduce Costs in Service Industries. Chelsea, MI: MCS Media, 2011.
MLA-Zitierstil (9. Ausg.)Ptacek, Rob. Pursuing Perfect Service: Using a Practical Approach to Lea[r]n Six Sigma to Improve the Customer Experience and Reduce Costs in Service Industries. MCS Media, 2011.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.