42 rules for outsourcing your call center: best practices for outsourcing call center planning, operations and management
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Cupertino, CA
Super Star Press
c2011
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Beschreibung: | Title from PDF title page (viewed on Jan. 19, 2012) Includes bibliographical references (p. 116-119) Annotation |
| Beschreibung: | 1 Online-Ressource (x, 126 p.) |
| ISBN: | 9781607730699 1607730693 |
Internformat
MARC
| LEADER | 00000nmm a2200000zc 4500 | ||
|---|---|---|---|
| 001 | BV042967573 | ||
| 003 | DE-604 | ||
| 005 | 00000000000000.0 | ||
| 007 | cr|uuu---uuuuu | ||
| 008 | 151030s2011 |||| o||u| ||||||eng d | ||
| 020 | |a 9781607730699 |c electronic bk. |9 978-1-60773-069-9 | ||
| 020 | |a 1607730693 |c electronic bk. |9 1-60773-069-3 | ||
| 035 | |a (OCoLC)773279002 | ||
| 035 | |a (DE-599)BVBBV042967573 | ||
| 040 | |a DE-604 |b ger |e aacr | ||
| 041 | 0 | |a eng | |
| 082 | 0 | |a 384 |2 23 | |
| 100 | 1 | |a Best, Geoffrey A. |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a 42 rules for outsourcing your call center |b best practices for outsourcing call center planning, operations and management |c by Geoffrey A. Best |
| 246 | 1 | 3 | |a Forty-two rules for outsourcing your call center |
| 264 | 1 | |a Cupertino, CA |b Super Star Press |c c2011 | |
| 300 | |a 1 Online-Ressource (x, 126 p.) | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b c |2 rdamedia | ||
| 338 | |b cr |2 rdacarrier | ||
| 500 | |a Title from PDF title page (viewed on Jan. 19, 2012) | ||
| 500 | |a Includes bibliographical references (p. 116-119) | ||
| 500 | |a Annotation | ||
| 650 | 7 | |a BUSINESS & ECONOMICS / Industries / Media & Communications |2 bisacsh | |
| 650 | 7 | |a TECHNOLOGY & ENGINEERING / Telecommunications |2 bisacsh | |
| 650 | 7 | |a Call centers / Management |2 fast | |
| 650 | 7 | |a Contracting out |2 fast | |
| 650 | 7 | |a Customer services |2 fast | |
| 650 | 4 | |a Industrie | |
| 650 | 4 | |a Wirtschaft | |
| 650 | 4 | |a Call centers |z United States |x Management | |
| 650 | 4 | |a Contracting out |z United States | |
| 650 | 4 | |a Customer services |z United States | |
| 651 | 4 | |a USA | |
| 776 | 0 | 8 | |i Erscheint auch als |n Druck-Ausgabe, Paperback |z 978-1-60773-068-2 |
| 776 | 0 | 8 | |i Erscheint auch als |n Druck-Ausgabe, Paperback |z 1-60773-068-5 |
| 856 | 4 | 0 | |u http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=408259 |x Aggregator |3 Volltext |
| 912 | |a ZDB-4-EBU | ||
| 940 | 1 | |q FLA_PDA_EBU | |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-028393441 | ||
Datensatz im Suchindex
| _version_ | 1804175294946344960 |
|---|---|
| any_adam_object | |
| author | Best, Geoffrey A. |
| author_facet | Best, Geoffrey A. |
| author_role | aut |
| author_sort | Best, Geoffrey A. |
| author_variant | g a b ga gab |
| building | Verbundindex |
| bvnumber | BV042967573 |
| collection | ZDB-4-EBU |
| ctrlnum | (OCoLC)773279002 (DE-599)BVBBV042967573 |
| dewey-full | 384 |
| dewey-hundreds | 300 - Social sciences |
| dewey-ones | 384 - Communications |
| dewey-raw | 384 |
| dewey-search | 384 |
| dewey-sort | 3384 |
| dewey-tens | 380 - Commerce, communications, transportation |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>01975nmm a2200505zc 4500</leader><controlfield tag="001">BV042967573</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">00000000000000.0</controlfield><controlfield tag="007">cr|uuu---uuuuu</controlfield><controlfield tag="008">151030s2011 |||| o||u| ||||||eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9781607730699</subfield><subfield code="c">electronic bk.</subfield><subfield code="9">978-1-60773-069-9</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">1607730693</subfield><subfield code="c">electronic bk.</subfield><subfield code="9">1-60773-069-3</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)773279002</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV042967573</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">aacr</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">384</subfield><subfield code="2">23</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Best, Geoffrey A.</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">42 rules for outsourcing your call center</subfield><subfield code="b">best practices for outsourcing call center planning, operations and management</subfield><subfield code="c">by Geoffrey A. Best</subfield></datafield><datafield tag="246" ind1="1" ind2="3"><subfield code="a">Forty-two rules for outsourcing your call center</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">Cupertino, CA</subfield><subfield code="b">Super Star Press</subfield><subfield code="c">c2011</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">1 Online-Ressource (x, 126 p.)</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">c</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">cr</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">Title from PDF title page (viewed on Jan. 19, 2012)</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">Includes bibliographical references (p. 116-119)</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">Annotation</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">BUSINESS & ECONOMICS / Industries / Media & Communications</subfield><subfield code="2">bisacsh</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">TECHNOLOGY & ENGINEERING / Telecommunications</subfield><subfield code="2">bisacsh</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Call centers / Management</subfield><subfield code="2">fast</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Contracting out</subfield><subfield code="2">fast</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Customer services</subfield><subfield code="2">fast</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Industrie</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Wirtschaft</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Call centers</subfield><subfield code="z">United States</subfield><subfield code="x">Management</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Contracting out</subfield><subfield code="z">United States</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Customer services</subfield><subfield code="z">United States</subfield></datafield><datafield tag="651" ind1=" " ind2="4"><subfield code="a">USA</subfield></datafield><datafield tag="776" ind1="0" ind2="8"><subfield code="i">Erscheint auch als</subfield><subfield code="n">Druck-Ausgabe, Paperback</subfield><subfield code="z">978-1-60773-068-2</subfield></datafield><datafield tag="776" ind1="0" ind2="8"><subfield code="i">Erscheint auch als</subfield><subfield code="n">Druck-Ausgabe, Paperback</subfield><subfield code="z">1-60773-068-5</subfield></datafield><datafield tag="856" ind1="4" ind2="0"><subfield code="u">http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=408259</subfield><subfield code="x">Aggregator</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-4-EBU</subfield></datafield><datafield tag="940" ind1="1" ind2=" "><subfield code="q">FLA_PDA_EBU</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-028393441</subfield></datafield></record></collection> |
| geographic | USA |
| geographic_facet | USA |
| id | DE-604.BV042967573 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T07:14:01Z |
| institution | BVB |
| isbn | 9781607730699 1607730693 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-028393441 |
| oclc_num | 773279002 |
| open_access_boolean | |
| physical | 1 Online-Ressource (x, 126 p.) |
| psigel | ZDB-4-EBU FLA_PDA_EBU |
| publishDate | 2011 |
| publishDateSearch | 2011 |
| publishDateSort | 2011 |
| publisher | Super Star Press |
| record_format | marc |
| spelling | Best, Geoffrey A. Verfasser aut 42 rules for outsourcing your call center best practices for outsourcing call center planning, operations and management by Geoffrey A. Best Forty-two rules for outsourcing your call center Cupertino, CA Super Star Press c2011 1 Online-Ressource (x, 126 p.) txt rdacontent c rdamedia cr rdacarrier Title from PDF title page (viewed on Jan. 19, 2012) Includes bibliographical references (p. 116-119) Annotation BUSINESS & ECONOMICS / Industries / Media & Communications bisacsh TECHNOLOGY & ENGINEERING / Telecommunications bisacsh Call centers / Management fast Contracting out fast Customer services fast Industrie Wirtschaft Call centers United States Management Contracting out United States Customer services United States USA Erscheint auch als Druck-Ausgabe, Paperback 978-1-60773-068-2 Erscheint auch als Druck-Ausgabe, Paperback 1-60773-068-5 http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=408259 Aggregator Volltext |
| spellingShingle | Best, Geoffrey A. 42 rules for outsourcing your call center best practices for outsourcing call center planning, operations and management BUSINESS & ECONOMICS / Industries / Media & Communications bisacsh TECHNOLOGY & ENGINEERING / Telecommunications bisacsh Call centers / Management fast Contracting out fast Customer services fast Industrie Wirtschaft Call centers United States Management Contracting out United States Customer services United States |
| title | 42 rules for outsourcing your call center best practices for outsourcing call center planning, operations and management |
| title_alt | Forty-two rules for outsourcing your call center |
| title_auth | 42 rules for outsourcing your call center best practices for outsourcing call center planning, operations and management |
| title_exact_search | 42 rules for outsourcing your call center best practices for outsourcing call center planning, operations and management |
| title_full | 42 rules for outsourcing your call center best practices for outsourcing call center planning, operations and management by Geoffrey A. Best |
| title_fullStr | 42 rules for outsourcing your call center best practices for outsourcing call center planning, operations and management by Geoffrey A. Best |
| title_full_unstemmed | 42 rules for outsourcing your call center best practices for outsourcing call center planning, operations and management by Geoffrey A. Best |
| title_short | 42 rules for outsourcing your call center |
| title_sort | 42 rules for outsourcing your call center best practices for outsourcing call center planning operations and management |
| title_sub | best practices for outsourcing call center planning, operations and management |
| topic | BUSINESS & ECONOMICS / Industries / Media & Communications bisacsh TECHNOLOGY & ENGINEERING / Telecommunications bisacsh Call centers / Management fast Contracting out fast Customer services fast Industrie Wirtschaft Call centers United States Management Contracting out United States Customer services United States |
| topic_facet | BUSINESS & ECONOMICS / Industries / Media & Communications TECHNOLOGY & ENGINEERING / Telecommunications Call centers / Management Contracting out Customer services Industrie Wirtschaft Call centers United States Management Contracting out United States Customer services United States USA |
| url | http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=408259 |
| work_keys_str_mv | AT bestgeoffreya 42rulesforoutsourcingyourcallcenterbestpracticesforoutsourcingcallcenterplanningoperationsandmanagement AT bestgeoffreya fortytworulesforoutsourcingyourcallcenter |