Lead with your customer: transform culture and brand into world-class excellence
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Alexandria, Va.
ASTD Press
c2010
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Beschreibung: | Title from title screen Includes bibliographical references and index Your customer really is the key -- Leading with your external and internal customers -- Achieving proven leadership excellence -- Using the world class excellence model to transform your business -- Proclaiming the promise of your culture -- Engaging employees for service excellence -- Optimizing your workplace for team results -- Harnessing the power of processes -- Providing products that motivate your employees -- Understanding the real price of passion -- Communicating the promise of your brand -- Turning your front line into your bottom line -- Creating a workplace that strengthens customer service -- Making an impact through processes -- Delivering products and services they really want -- Creating loyalty and profits with the right price -- How service "netting" gets results -- Service recovery that really works -- Tips for leading implementation -- Leading forward to world-class excellence |
| Beschreibung: | 1 Online-Ressource |
| ISBN: | 9781607283546 1607283549 9781562867157 |
Internformat
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| 500 | |a Your customer really is the key -- Leading with your external and internal customers -- Achieving proven leadership excellence -- Using the world class excellence model to transform your business -- Proclaiming the promise of your culture -- Engaging employees for service excellence -- Optimizing your workplace for team results -- Harnessing the power of processes -- Providing products that motivate your employees -- Understanding the real price of passion -- Communicating the promise of your brand -- Turning your front line into your bottom line -- Creating a workplace that strengthens customer service -- Making an impact through processes -- Delivering products and services they really want -- Creating loyalty and profits with the right price -- How service "netting" gets results -- Service recovery that really works -- Tips for leading implementation -- Leading forward to world-class excellence | ||
| 650 | 7 | |a BUSINESS & ECONOMICS / Leadership |2 bisacsh | |
| 650 | 4 | |a Führung | |
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| 650 | 4 | |a Leadership | |
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| 650 | 4 | |a Corporate culture | |
| 650 | 4 | |a Success in business | |
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Datensatz im Suchindex
| _version_ | 1804175294105387008 |
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| any_adam_object | |
| author | Jones, Mark David |
| author_facet | Jones, Mark David |
| author_role | aut |
| author_sort | Jones, Mark David |
| author_variant | m d j md mdj |
| building | Verbundindex |
| bvnumber | BV042967123 |
| collection | ZDB-4-EBU |
| ctrlnum | (OCoLC)649280304 (DE-599)BVBBV042967123 |
| dewey-full | 658.4/092 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.4/092 |
| dewey-search | 658.4/092 |
| dewey-sort | 3658.4 292 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| id | DE-604.BV042967123 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T07:14:00Z |
| institution | BVB |
| isbn | 9781607283546 1607283549 9781562867157 |
| language | English |
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| spelling | Jones, Mark David Verfasser aut Lead with your customer transform culture and brand into world-class excellence Mark David Jones, J. Jeff Kober ; foreword by Lee Cockerell Alexandria, Va. ASTD Press c2010 1 Online-Ressource txt rdacontent c rdamedia cr rdacarrier Title from title screen Includes bibliographical references and index Your customer really is the key -- Leading with your external and internal customers -- Achieving proven leadership excellence -- Using the world class excellence model to transform your business -- Proclaiming the promise of your culture -- Engaging employees for service excellence -- Optimizing your workplace for team results -- Harnessing the power of processes -- Providing products that motivate your employees -- Understanding the real price of passion -- Communicating the promise of your brand -- Turning your front line into your bottom line -- Creating a workplace that strengthens customer service -- Making an impact through processes -- Delivering products and services they really want -- Creating loyalty and profits with the right price -- How service "netting" gets results -- Service recovery that really works -- Tips for leading implementation -- Leading forward to world-class excellence BUSINESS & ECONOMICS / Leadership bisacsh Führung Wirtschaft Leadership Customer services Corporate culture Success in business Führung (DE-588)4018776-7 gnd rswk-swf Führung (DE-588)4018776-7 s 1\p DE-604 Kober, J. Jeff Sonstige oth http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=516849 Aggregator Volltext 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
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| title | Lead with your customer transform culture and brand into world-class excellence |
| title_auth | Lead with your customer transform culture and brand into world-class excellence |
| title_exact_search | Lead with your customer transform culture and brand into world-class excellence |
| title_full | Lead with your customer transform culture and brand into world-class excellence Mark David Jones, J. Jeff Kober ; foreword by Lee Cockerell |
| title_fullStr | Lead with your customer transform culture and brand into world-class excellence Mark David Jones, J. Jeff Kober ; foreword by Lee Cockerell |
| title_full_unstemmed | Lead with your customer transform culture and brand into world-class excellence Mark David Jones, J. Jeff Kober ; foreword by Lee Cockerell |
| title_short | Lead with your customer |
| title_sort | lead with your customer transform culture and brand into world class excellence |
| title_sub | transform culture and brand into world-class excellence |
| topic | BUSINESS & ECONOMICS / Leadership bisacsh Führung Wirtschaft Leadership Customer services Corporate culture Success in business Führung (DE-588)4018776-7 gnd |
| topic_facet | BUSINESS & ECONOMICS / Leadership Führung Wirtschaft Leadership Customer services Corporate culture Success in business |
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