APA (7th ed.) Citation

Martinez, M. (2008). Building a customer service culture: The seven ServiceElements of customer success. Information Age Pub.

Chicago Style (17th ed.) Citation

Martinez, Mario. Building a Customer Service Culture: The Seven ServiceElements of Customer Success. Charlotte, N.C: Information Age Pub, 2008.

MLA (9th ed.) Citation

Martinez, Mario. Building a Customer Service Culture: The Seven ServiceElements of Customer Success. Information Age Pub, 2008.

Warning: These citations may not always be 100% accurate.