Building a customer service culture: the seven ServiceElements of customer success
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Charlotte, N.C.
Information Age Pub.
[2008]
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Beschreibung: | Includes bibliographical references Defining customer service -- Profiling the external customer -- From the inside out : internal customers -- Moving beyond sameness -- Make time count, don't count time -- Cycle of services thinking -- Beyond customer expectations -- Putting it all together |
| Beschreibung: | 1 Online-Ressource (xiii, 105 pages) |
| ISBN: | 9781607528272 1607528274 9781593119355 1593119356 9781593119362 1593119364 |
Internformat
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| 100 | 1 | |a Martinez, Mario |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Building a customer service culture |b the seven ServiceElements of customer success |c by Mario Martinez, Bob Hobbi |
| 264 | 1 | |a Charlotte, N.C. |b Information Age Pub. |c [2008] | |
| 300 | |a 1 Online-Ressource (xiii, 105 pages) | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b c |2 rdamedia | ||
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| 500 | |a Includes bibliographical references | ||
| 500 | |a Defining customer service -- Profiling the external customer -- From the inside out : internal customers -- Moving beyond sameness -- Make time count, don't count time -- Cycle of services thinking -- Beyond customer expectations -- Putting it all together | ||
| 650 | 7 | |a BUSINESS & ECONOMICS / Customer Relations |2 bisacsh | |
| 650 | 7 | |a Customer services |2 fast | |
| 650 | 7 | |a Customer services / Management |2 fast | |
| 650 | 4 | |a Wirtschaft | |
| 650 | 4 | |a Customer services | |
| 650 | 4 | |a Customer services |x Management | |
| 700 | 1 | |a Hobbi, Bob |e Sonstige |4 oth | |
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Datensatz im Suchindex
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|---|---|
| any_adam_object | |
| author | Martinez, Mario |
| author_facet | Martinez, Mario |
| author_role | aut |
| author_sort | Martinez, Mario |
| author_variant | m m mm |
| building | Verbundindex |
| bvnumber | BV042966825 |
| collection | ZDB-4-EBU |
| ctrlnum | (OCoLC)795566279 (DE-599)BVBBV042966825 |
| dewey-full | 658.8/12 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/12 |
| dewey-search | 658.8/12 |
| dewey-sort | 3658.8 212 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| id | DE-604.BV042966825 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T07:13:59Z |
| institution | BVB |
| isbn | 9781607528272 1607528274 9781593119355 1593119356 9781593119362 1593119364 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-028392692 |
| oclc_num | 795566279 |
| open_access_boolean | |
| physical | 1 Online-Ressource (xiii, 105 pages) |
| psigel | ZDB-4-EBU FLA_PDA_EBU |
| publishDate | 2008 |
| publishDateSearch | 2008 |
| publishDateSort | 2008 |
| publisher | Information Age Pub. |
| record_format | marc |
| spelling | Martinez, Mario Verfasser aut Building a customer service culture the seven ServiceElements of customer success by Mario Martinez, Bob Hobbi Charlotte, N.C. Information Age Pub. [2008] 1 Online-Ressource (xiii, 105 pages) txt rdacontent c rdamedia cr rdacarrier Includes bibliographical references Defining customer service -- Profiling the external customer -- From the inside out : internal customers -- Moving beyond sameness -- Make time count, don't count time -- Cycle of services thinking -- Beyond customer expectations -- Putting it all together BUSINESS & ECONOMICS / Customer Relations bisacsh Customer services fast Customer services / Management fast Wirtschaft Customer services Customer services Management Hobbi, Bob Sonstige oth http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=469745 Aggregator Volltext |
| spellingShingle | Martinez, Mario Building a customer service culture the seven ServiceElements of customer success BUSINESS & ECONOMICS / Customer Relations bisacsh Customer services fast Customer services / Management fast Wirtschaft Customer services Customer services Management |
| title | Building a customer service culture the seven ServiceElements of customer success |
| title_auth | Building a customer service culture the seven ServiceElements of customer success |
| title_exact_search | Building a customer service culture the seven ServiceElements of customer success |
| title_full | Building a customer service culture the seven ServiceElements of customer success by Mario Martinez, Bob Hobbi |
| title_fullStr | Building a customer service culture the seven ServiceElements of customer success by Mario Martinez, Bob Hobbi |
| title_full_unstemmed | Building a customer service culture the seven ServiceElements of customer success by Mario Martinez, Bob Hobbi |
| title_short | Building a customer service culture |
| title_sort | building a customer service culture the seven serviceelements of customer success |
| title_sub | the seven ServiceElements of customer success |
| topic | BUSINESS & ECONOMICS / Customer Relations bisacsh Customer services fast Customer services / Management fast Wirtschaft Customer services Customer services Management |
| topic_facet | BUSINESS & ECONOMICS / Customer Relations Customer services Customer services / Management Wirtschaft Customer services Management |
| url | http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=469745 |
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