What have we learned?: ten years on
Gespeichert in:
| Format: | Elektronisch E-Book |
|---|---|
| Sprache: | English |
| Veröffentlicht: |
Bingley, U.K.
Emerald
2011
|
| Schriftenreihe: | Research on emotion in organizations
v. 7 |
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Beschreibung: | Overview : what have we learned? : ten years on / Charmine E.J. Härtel, Neal M. Ashkanasy, Wilfred J. Zerbe -- ch. 1. Synthesizing what we know and looking ahead : a meta-analytical review of 30 years of emotional labor research / Gang Wang, Scott E. Seibert, Terry L. Boles -- ch. 2. Understanding the relationship between emotional labor and effort / Robyn E. Goodwin -- ch. 3. Tricks of the trade : customer service employee strategies in performing emotion work / Sanjeewa Perera -- ch. 4. Sales employee's emotional labor : a question of image or support / Sushanta K. Mishra -- ch. 5. The role of emotions in supporting independent professionals / Tui McKeown, Melanie Bryant, Robyn Cochrane -- ch. 6. Coding emotions in complaint behavior : comparing the Shaver et al. and Richin's consumption emotions sets / Rebekah Russell-Bennett, Charmine E.J. Härtel -- ch. 7. Affective events theory as a framework for understanding third-party consumer complaints / Rebekah Russell-Bennett, Charmine E.J. Härtel, Amanda Beatson -- ch. 8. Display rules and emotional labor within work teams / William J. Becker, Russell Cropanzano -- ch. 9. Emotional intelligence as a moderator of the quality of leader-member exchange and work-related outcomes / Nicholas Clarke, Nomahaza Mahadi -- ch. 10. Managing negative emotions in emergency call taking : a heat-model of emotional management / Martin G.A. Svensson -- ch. 11. The measurement of trait emotional intelligence with TEIQue-SF : an analysis based on unfolding item response theory models / Leonidas A. Zampetakis -- ch. 12. Exploring the antecedent and consequences of authenticity of emotional expression / Sushanta K. Mishra -- ch. 13. A positive approach to workplace bullying : lessons from the Victorian public sector / Laura Barker The theme of this volume, What Have We Learned? Ten Years On, provides a wonderful tour of the ways in which emotions research has advanced the way in which we conceive of work and its possibilities for adding value to life. The volume is presented in eight parts, so that the reader will can how emotions research has advanced our knowledge and understanding of what comprises work, the experiences and resourcefulness of traditional and non-traditional workers, the drivers of consumer behavior, the dynamics of team behavior, the quality of the leader-member relationship, the demands and skills required of In Extremis work contexts, methods to improve noncognitive assessment, and advances in ways to create and maintain Positive Work Environments. The chapters in this volume leave no doubt in the readers mind that emotions as energizing and motivating mechanisms demand understanding and attention in order to improve performance and societal value from organizational activities, ensure dignity for workers and consumers, and create workplaces where individuals are engaged and flourishing Includes bibliographical references |
| Beschreibung: | 1 Online-Ressource (xiv, 362 pages) |
| ISBN: | 9781780522098 1780522096 9781780522081 1780522088 |
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| spelling | What have we learned? ten years on edited by Charmine E.J. Härtel, Neal W. Ashkanasy Bingley, U.K. Emerald 2011 1 Online-Ressource (xiv, 362 pages) txt rdacontent c rdamedia cr rdacarrier Research on emotion in organizations v. 7 Overview : what have we learned? : ten years on / Charmine E.J. Härtel, Neal M. Ashkanasy, Wilfred J. Zerbe -- ch. 1. Synthesizing what we know and looking ahead : a meta-analytical review of 30 years of emotional labor research / Gang Wang, Scott E. Seibert, Terry L. Boles -- ch. 2. Understanding the relationship between emotional labor and effort / Robyn E. Goodwin -- ch. 3. Tricks of the trade : customer service employee strategies in performing emotion work / Sanjeewa Perera -- ch. 4. Sales employee's emotional labor : a question of image or support / Sushanta K. Mishra -- ch. 5. The role of emotions in supporting independent professionals / Tui McKeown, Melanie Bryant, Robyn Cochrane -- ch. 6. Coding emotions in complaint behavior : comparing the Shaver et al. and Richin's consumption emotions sets / Rebekah Russell-Bennett, Charmine E.J. Härtel -- ch. 7. Affective events theory as a framework for understanding third-party consumer complaints / Rebekah Russell-Bennett, Charmine E.J. Härtel, Amanda Beatson -- ch. 8. Display rules and emotional labor within work teams / William J. Becker, Russell Cropanzano -- ch. 9. Emotional intelligence as a moderator of the quality of leader-member exchange and work-related outcomes / Nicholas Clarke, Nomahaza Mahadi -- ch. 10. Managing negative emotions in emergency call taking : a heat-model of emotional management / Martin G.A. Svensson -- ch. 11. The measurement of trait emotional intelligence with TEIQue-SF : an analysis based on unfolding item response theory models / Leonidas A. Zampetakis -- ch. 12. Exploring the antecedent and consequences of authenticity of emotional expression / Sushanta K. Mishra -- ch. 13. A positive approach to workplace bullying : lessons from the Victorian public sector / Laura Barker The theme of this volume, What Have We Learned? Ten Years On, provides a wonderful tour of the ways in which emotions research has advanced the way in which we conceive of work and its possibilities for adding value to life. The volume is presented in eight parts, so that the reader will can how emotions research has advanced our knowledge and understanding of what comprises work, the experiences and resourcefulness of traditional and non-traditional workers, the drivers of consumer behavior, the dynamics of team behavior, the quality of the leader-member relationship, the demands and skills required of In Extremis work contexts, methods to improve noncognitive assessment, and advances in ways to create and maintain Positive Work Environments. The chapters in this volume leave no doubt in the readers mind that emotions as energizing and motivating mechanisms demand understanding and attention in order to improve performance and societal value from organizational activities, ensure dignity for workers and consumers, and create workplaces where individuals are engaged and flourishing Includes bibliographical references Business & Economics / Organizational Behavior bisacsh Business & Economics / Organizational Development* bisacsh Business & Economics / General bisacsh Organizational theory & behaviour bicssc Business & management bicssc BUSINESS & ECONOMICS / Negotiating bisacsh Emotions / Social aspects fast Organizational behavior / Psychological aspects fast Gestion d'entreprises eclas Gesellschaft Psychologie Wirtschaft Organizational behavior Psychological aspects Emotions Social aspects Arbeitspsychologie (DE-588)4002767-3 gnd rswk-swf Werbepsychologie (DE-588)4140889-5 gnd rswk-swf 1\p (DE-588)4143413-4 Aufsatzsammlung gnd-content Arbeitspsychologie (DE-588)4002767-3 s Werbepsychologie (DE-588)4140889-5 s 2\p DE-604 Härtel, Charmine E. J. Sonstige oth Ashkanasy, Neal M. Sonstige oth Zerbe, W. J. Sonstige oth http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=411455 Aggregator Volltext 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 2\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
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| title | What have we learned? ten years on |
| title_auth | What have we learned? ten years on |
| title_exact_search | What have we learned? ten years on |
| title_full | What have we learned? ten years on edited by Charmine E.J. Härtel, Neal W. Ashkanasy |
| title_fullStr | What have we learned? ten years on edited by Charmine E.J. Härtel, Neal W. Ashkanasy |
| title_full_unstemmed | What have we learned? ten years on edited by Charmine E.J. Härtel, Neal W. Ashkanasy |
| title_short | What have we learned? |
| title_sort | what have we learned ten years on |
| title_sub | ten years on |
| topic | Business & Economics / Organizational Behavior bisacsh Business & Economics / Organizational Development* bisacsh Business & Economics / General bisacsh Organizational theory & behaviour bicssc Business & management bicssc BUSINESS & ECONOMICS / Negotiating bisacsh Emotions / Social aspects fast Organizational behavior / Psychological aspects fast Gestion d'entreprises eclas Gesellschaft Psychologie Wirtschaft Organizational behavior Psychological aspects Emotions Social aspects Arbeitspsychologie (DE-588)4002767-3 gnd Werbepsychologie (DE-588)4140889-5 gnd |
| topic_facet | Business & Economics / Organizational Behavior Business & Economics / Organizational Development* Business & Economics / General Organizational theory & behaviour Business & management BUSINESS & ECONOMICS / Negotiating Emotions / Social aspects Organizational behavior / Psychological aspects Gestion d'entreprises Gesellschaft Psychologie Wirtschaft Organizational behavior Psychological aspects Emotions Social aspects Arbeitspsychologie Werbepsychologie Aufsatzsammlung |
| url | http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=411455 |
| work_keys_str_mv | AT hartelcharmineej whathavewelearnedtenyearson AT ashkanasynealm whathavewelearnedtenyearson AT zerbewj whathavewelearnedtenyearson |