Lean six sigma service excellence: a guide to green belt certification and bottom line improvement
Saved in:
| Main Author: | |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Ft. Lauderdale, Fla.
J. Ross Pub.
c2009
|
| Subjects: | |
| Online Access: | Volltext |
| Item Description: | Includes bibliographical references (p. 233-234) and index The quest for productivity -- It's the process! -- The voice of the customer -- Analyzing performance variation -- The basic six sigma tool kit -- Performance metrics and dashboards : building your performance measurement system -- The six sigma project team -- Six sigma soft skills : working with and through others -- Management by fact : the DMAIC approach to performance improvement -- Deploying your performance excellence system -- The fundamentals of lean thinking for service excellence : doing more with less! -- Lean six sigma service excellence : a road map to green belt certification |
| Physical Description: | 1 Online-Ressource (xix, 289 p.) |
| ISBN: | 9781604276657 1604276657 1604270063 9781604270068 |
Staff View
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| 650 | 7 | |a BUSINESS & ECONOMICS / Quality Control |2 bisacsh | |
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| illustrated | Not Illustrated |
| indexdate | 2024-07-10T07:13:57Z |
| institution | BVB |
| isbn | 9781604276657 1604276657 1604270063 9781604270068 |
| language | English |
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| physical | 1 Online-Ressource (xix, 289 p.) |
| psigel | ZDB-4-EBU FLA_PDA_EBU |
| publishDate | 2009 |
| publishDateSearch | 2009 |
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| publisher | J. Ross Pub. |
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| spelling | Taylor, Gerald M. Verfasser aut Lean six sigma service excellence a guide to green belt certification and bottom line improvement Gerald M. Taylor Ft. Lauderdale, Fla. J. Ross Pub. c2009 1 Online-Ressource (xix, 289 p.) txt rdacontent c rdamedia cr rdacarrier Includes bibliographical references (p. 233-234) and index The quest for productivity -- It's the process! -- The voice of the customer -- Analyzing performance variation -- The basic six sigma tool kit -- Performance metrics and dashboards : building your performance measurement system -- The six sigma project team -- Six sigma soft skills : working with and through others -- Management by fact : the DMAIC approach to performance improvement -- Deploying your performance excellence system -- The fundamentals of lean thinking for service excellence : doing more with less! -- Lean six sigma service excellence : a road map to green belt certification BUSINESS & ECONOMICS / Quality Control bisacsh BUSINESS & ECONOMICS / Total Quality Management bisacsh Production management fast Service industries / Management fast Service industries / Quality control fast Six sigma (Quality control standard) fast Wirtschaft Service industries Management Six sigma (Quality control standard) Service industries Quality control Production management http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=364478 Aggregator Volltext |
| spellingShingle | Taylor, Gerald M. Lean six sigma service excellence a guide to green belt certification and bottom line improvement BUSINESS & ECONOMICS / Quality Control bisacsh BUSINESS & ECONOMICS / Total Quality Management bisacsh Production management fast Service industries / Management fast Service industries / Quality control fast Six sigma (Quality control standard) fast Wirtschaft Service industries Management Six sigma (Quality control standard) Service industries Quality control Production management |
| title | Lean six sigma service excellence a guide to green belt certification and bottom line improvement |
| title_auth | Lean six sigma service excellence a guide to green belt certification and bottom line improvement |
| title_exact_search | Lean six sigma service excellence a guide to green belt certification and bottom line improvement |
| title_full | Lean six sigma service excellence a guide to green belt certification and bottom line improvement Gerald M. Taylor |
| title_fullStr | Lean six sigma service excellence a guide to green belt certification and bottom line improvement Gerald M. Taylor |
| title_full_unstemmed | Lean six sigma service excellence a guide to green belt certification and bottom line improvement Gerald M. Taylor |
| title_short | Lean six sigma service excellence |
| title_sort | lean six sigma service excellence a guide to green belt certification and bottom line improvement |
| title_sub | a guide to green belt certification and bottom line improvement |
| topic | BUSINESS & ECONOMICS / Quality Control bisacsh BUSINESS & ECONOMICS / Total Quality Management bisacsh Production management fast Service industries / Management fast Service industries / Quality control fast Six sigma (Quality control standard) fast Wirtschaft Service industries Management Six sigma (Quality control standard) Service industries Quality control Production management |
| topic_facet | BUSINESS & ECONOMICS / Quality Control BUSINESS & ECONOMICS / Total Quality Management Production management Service industries / Management Service industries / Quality control Six sigma (Quality control standard) Wirtschaft Service industries Management Service industries Quality control |
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