Lean six sigma service excellence: a guide to green belt certification and bottom line improvement
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Ft. Lauderdale, Fla.
J. Ross Pub.
c2009
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Beschreibung: | Includes bibliographical references (p. 233-234) and index The quest for productivity -- It's the process! -- The voice of the customer -- Analyzing performance variation -- The basic six sigma tool kit -- Performance metrics and dashboards : building your performance measurement system -- The six sigma project team -- Six sigma soft skills : working with and through others -- Management by fact : the DMAIC approach to performance improvement -- Deploying your performance excellence system -- The fundamentals of lean thinking for service excellence : doing more with less! -- Lean six sigma service excellence : a road map to green belt certification |
| Beschreibung: | 1 Online-Ressource (xix, 289 p.) |
| ISBN: | 9781604276657 1604276657 1604270063 9781604270068 |
Internformat
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| 100 | 1 | |a Taylor, Gerald M. |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Lean six sigma service excellence |b a guide to green belt certification and bottom line improvement |c Gerald M. Taylor |
| 264 | 1 | |a Ft. Lauderdale, Fla. |b J. Ross Pub. |c c2009 | |
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| 500 | |a Includes bibliographical references (p. 233-234) and index | ||
| 500 | |a The quest for productivity -- It's the process! -- The voice of the customer -- Analyzing performance variation -- The basic six sigma tool kit -- Performance metrics and dashboards : building your performance measurement system -- The six sigma project team -- Six sigma soft skills : working with and through others -- Management by fact : the DMAIC approach to performance improvement -- Deploying your performance excellence system -- The fundamentals of lean thinking for service excellence : doing more with less! -- Lean six sigma service excellence : a road map to green belt certification | ||
| 650 | 7 | |a BUSINESS & ECONOMICS / Quality Control |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS / Total Quality Management |2 bisacsh | |
| 650 | 7 | |a Production management |2 fast | |
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| 650 | 7 | |a Six sigma (Quality control standard) |2 fast | |
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| 650 | 4 | |a Service industries |x Management | |
| 650 | 4 | |a Six sigma (Quality control standard) | |
| 650 | 4 | |a Service industries |x Quality control | |
| 650 | 4 | |a Production management | |
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Datensatz im Suchindex
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| author | Taylor, Gerald M. |
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| dewey-full | 658.4/013 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.4/013 |
| dewey-search | 658.4/013 |
| dewey-sort | 3658.4 213 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| illustrated | Not Illustrated |
| indexdate | 2024-07-10T07:13:57Z |
| institution | BVB |
| isbn | 9781604276657 1604276657 1604270063 9781604270068 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-028391507 |
| oclc_num | 721929147 |
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| physical | 1 Online-Ressource (xix, 289 p.) |
| psigel | ZDB-4-EBU FLA_PDA_EBU |
| publishDate | 2009 |
| publishDateSearch | 2009 |
| publishDateSort | 2009 |
| publisher | J. Ross Pub. |
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| spelling | Taylor, Gerald M. Verfasser aut Lean six sigma service excellence a guide to green belt certification and bottom line improvement Gerald M. Taylor Ft. Lauderdale, Fla. J. Ross Pub. c2009 1 Online-Ressource (xix, 289 p.) txt rdacontent c rdamedia cr rdacarrier Includes bibliographical references (p. 233-234) and index The quest for productivity -- It's the process! -- The voice of the customer -- Analyzing performance variation -- The basic six sigma tool kit -- Performance metrics and dashboards : building your performance measurement system -- The six sigma project team -- Six sigma soft skills : working with and through others -- Management by fact : the DMAIC approach to performance improvement -- Deploying your performance excellence system -- The fundamentals of lean thinking for service excellence : doing more with less! -- Lean six sigma service excellence : a road map to green belt certification BUSINESS & ECONOMICS / Quality Control bisacsh BUSINESS & ECONOMICS / Total Quality Management bisacsh Production management fast Service industries / Management fast Service industries / Quality control fast Six sigma (Quality control standard) fast Wirtschaft Service industries Management Six sigma (Quality control standard) Service industries Quality control Production management http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=364478 Aggregator Volltext |
| spellingShingle | Taylor, Gerald M. Lean six sigma service excellence a guide to green belt certification and bottom line improvement BUSINESS & ECONOMICS / Quality Control bisacsh BUSINESS & ECONOMICS / Total Quality Management bisacsh Production management fast Service industries / Management fast Service industries / Quality control fast Six sigma (Quality control standard) fast Wirtschaft Service industries Management Six sigma (Quality control standard) Service industries Quality control Production management |
| title | Lean six sigma service excellence a guide to green belt certification and bottom line improvement |
| title_auth | Lean six sigma service excellence a guide to green belt certification and bottom line improvement |
| title_exact_search | Lean six sigma service excellence a guide to green belt certification and bottom line improvement |
| title_full | Lean six sigma service excellence a guide to green belt certification and bottom line improvement Gerald M. Taylor |
| title_fullStr | Lean six sigma service excellence a guide to green belt certification and bottom line improvement Gerald M. Taylor |
| title_full_unstemmed | Lean six sigma service excellence a guide to green belt certification and bottom line improvement Gerald M. Taylor |
| title_short | Lean six sigma service excellence |
| title_sort | lean six sigma service excellence a guide to green belt certification and bottom line improvement |
| title_sub | a guide to green belt certification and bottom line improvement |
| topic | BUSINESS & ECONOMICS / Quality Control bisacsh BUSINESS & ECONOMICS / Total Quality Management bisacsh Production management fast Service industries / Management fast Service industries / Quality control fast Six sigma (Quality control standard) fast Wirtschaft Service industries Management Six sigma (Quality control standard) Service industries Quality control Production management |
| topic_facet | BUSINESS & ECONOMICS / Quality Control BUSINESS & ECONOMICS / Total Quality Management Production management Service industries / Management Service industries / Quality control Six sigma (Quality control standard) Wirtschaft Service industries Management Service industries Quality control |
| url | http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=364478 |
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