Pay attention!: how to listen, respond, and profit from customer feedback
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Hoboken, N.J.
John Wiley & Sons
©2010
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Beschreibung: | "Make customer feedback work for your business. Customers are speaking loud and clear through a miriad of mediums. Evidence shows that customers will no longer stand for the hurried and complacent service that has become the norm. They are looking for a positive, memorable experience. Organizations that provide that level of service will earn their loyalty. Customers base their decisions on nothing more than a positive or negative review of your product and/or service. Pay Attention! paves the way. Your company wins when you: understand customer expectations; embrace and implement. The RATER Factors Define who you are and what you offer. Become E.T.D.B.W. (Easy To Do Business With). Connect with your audience in all mediums. React appropriately and respond immediately to customer feedback. Recover sincerely when things go wrong. All you need is to Pay Attention!"--Publisher's description Includes bibliographical references and index |
| Beschreibung: | 1 Online-Ressource (xvi, 205 pages) |
| ISBN: | 9780470627419 0470627417 9780470563557 0470563559 9780470627426 0470627425 |
Internformat
MARC
| LEADER | 00000nmm a2200000zc 4500 | ||
|---|---|---|---|
| 001 | BV042965091 | ||
| 003 | DE-604 | ||
| 005 | 00000000000000.0 | ||
| 007 | cr|uuu---uuuuu | ||
| 008 | 151030s2010 |||| o||u| ||||||eng d | ||
| 020 | |a 9780470627419 |c electronic bk. |9 978-0-470-62741-9 | ||
| 020 | |a 0470627417 |c electronic bk. |9 0-470-62741-7 | ||
| 020 | |a 9780470563557 |c print |9 978-0-470-56355-7 | ||
| 020 | |a 0470563559 |c print |9 0-470-56355-9 | ||
| 020 | |a 9780470627426 |c electronic bk. |9 978-0-470-62742-6 | ||
| 020 | |a 0470627425 |c electronic bk. |9 0-470-62742-5 | ||
| 035 | |a (OCoLC)630539536 | ||
| 035 | |a (DE-599)BVBBV042965091 | ||
| 040 | |a DE-604 |b ger |e aacr | ||
| 041 | 0 | |a eng | |
| 049 | |a DE-1046 |a DE-1047 | ||
| 082 | 0 | |a 658.812 | |
| 100 | 1 | |a Thomas, Ann |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Pay attention! |b how to listen, respond, and profit from customer feedback |c Ann Thomas, Jill Applegate |
| 264 | 1 | |a Hoboken, N.J. |b John Wiley & Sons |c ©2010 | |
| 300 | |a 1 Online-Ressource (xvi, 205 pages) | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b c |2 rdamedia | ||
| 338 | |b cr |2 rdacarrier | ||
| 500 | |a "Make customer feedback work for your business. Customers are speaking loud and clear through a miriad of mediums. Evidence shows that customers will no longer stand for the hurried and complacent service that has become the norm. They are looking for a positive, memorable experience. Organizations that provide that level of service will earn their loyalty. Customers base their decisions on nothing more than a positive or negative review of your product and/or service. Pay Attention! paves the way. Your company wins when you: understand customer expectations; embrace and implement. The RATER Factors Define who you are and what you offer. Become E.T.D.B.W. (Easy To Do Business With). Connect with your audience in all mediums. React appropriately and respond immediately to customer feedback. Recover sincerely when things go wrong. All you need is to Pay Attention!"--Publisher's description | ||
| 500 | |a Includes bibliographical references and index | ||
| 650 | 7 | |a BUSINESS & ECONOMICS / Customer Relations |2 bisacsh | |
| 650 | 7 | |a Customer relations |2 fast | |
| 650 | 4 | |a Wirtschaft | |
| 650 | 4 | |a Customer relations | |
| 650 | 0 | 7 | |a Kundenbindung |0 (DE-588)4384508-3 |2 gnd |9 rswk-swf |
| 689 | 0 | 0 | |a Kundenbindung |0 (DE-588)4384508-3 |D s |
| 689 | 0 | |8 1\p |5 DE-604 | |
| 700 | 1 | |a Applegate, Jill |e Sonstige |4 oth | |
| 856 | 4 | 0 | |u http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=319760 |x Aggregator |3 Volltext |
| 912 | |a ZDB-4-EBA |a ZDB-4-EBU | ||
| 940 | 1 | |q FAW_PDA_EBA | |
| 940 | 1 | |q FLA_PDA_EBU | |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-028390958 | ||
| 883 | 1 | |8 1\p |a cgwrk |d 20201028 |q DE-101 |u https://d-nb.info/provenance/plan#cgwrk | |
Datensatz im Suchindex
| _version_ | 1804175290119749632 |
|---|---|
| any_adam_object | |
| author | Thomas, Ann |
| author_facet | Thomas, Ann |
| author_role | aut |
| author_sort | Thomas, Ann |
| author_variant | a t at |
| building | Verbundindex |
| bvnumber | BV042965091 |
| collection | ZDB-4-EBA ZDB-4-EBU |
| ctrlnum | (OCoLC)630539536 (DE-599)BVBBV042965091 |
| dewey-full | 658.812 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.812 |
| dewey-search | 658.812 |
| dewey-sort | 3658.812 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>02774nmm a2200505zc 4500</leader><controlfield tag="001">BV042965091</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">00000000000000.0</controlfield><controlfield tag="007">cr|uuu---uuuuu</controlfield><controlfield tag="008">151030s2010 |||| o||u| ||||||eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9780470627419</subfield><subfield code="c">electronic bk.</subfield><subfield code="9">978-0-470-62741-9</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">0470627417</subfield><subfield code="c">electronic bk.</subfield><subfield code="9">0-470-62741-7</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9780470563557</subfield><subfield code="c">print</subfield><subfield code="9">978-0-470-56355-7</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">0470563559</subfield><subfield code="c">print</subfield><subfield code="9">0-470-56355-9</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9780470627426</subfield><subfield code="c">electronic bk.</subfield><subfield code="9">978-0-470-62742-6</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">0470627425</subfield><subfield code="c">electronic bk.</subfield><subfield code="9">0-470-62742-5</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)630539536</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV042965091</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">aacr</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-1046</subfield><subfield code="a">DE-1047</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">658.812</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Thomas, Ann</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Pay attention!</subfield><subfield code="b">how to listen, respond, and profit from customer feedback</subfield><subfield code="c">Ann Thomas, Jill Applegate</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">Hoboken, N.J.</subfield><subfield code="b">John Wiley & Sons</subfield><subfield code="c">©2010</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">1 Online-Ressource (xvi, 205 pages)</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">c</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">cr</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">"Make customer feedback work for your business. Customers are speaking loud and clear through a miriad of mediums. Evidence shows that customers will no longer stand for the hurried and complacent service that has become the norm. They are looking for a positive, memorable experience. Organizations that provide that level of service will earn their loyalty. Customers base their decisions on nothing more than a positive or negative review of your product and/or service. Pay Attention! paves the way. Your company wins when you: understand customer expectations; embrace and implement. The RATER Factors Define who you are and what you offer. Become E.T.D.B.W. (Easy To Do Business With). Connect with your audience in all mediums. React appropriately and respond immediately to customer feedback. Recover sincerely when things go wrong. All you need is to Pay Attention!"--Publisher's description</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">Includes bibliographical references and index</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">BUSINESS & ECONOMICS / Customer Relations</subfield><subfield code="2">bisacsh</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Customer relations</subfield><subfield code="2">fast</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Wirtschaft</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Customer relations</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Kundenbindung</subfield><subfield code="0">(DE-588)4384508-3</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Kundenbindung</subfield><subfield code="0">(DE-588)4384508-3</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="8">1\p</subfield><subfield code="5">DE-604</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Applegate, Jill</subfield><subfield code="e">Sonstige</subfield><subfield code="4">oth</subfield></datafield><datafield tag="856" ind1="4" ind2="0"><subfield code="u">http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=319760</subfield><subfield code="x">Aggregator</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-4-EBA</subfield><subfield code="a">ZDB-4-EBU</subfield></datafield><datafield tag="940" ind1="1" ind2=" "><subfield code="q">FAW_PDA_EBA</subfield></datafield><datafield tag="940" ind1="1" ind2=" "><subfield code="q">FLA_PDA_EBU</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-028390958</subfield></datafield><datafield tag="883" ind1="1" ind2=" "><subfield code="8">1\p</subfield><subfield code="a">cgwrk</subfield><subfield code="d">20201028</subfield><subfield code="q">DE-101</subfield><subfield code="u">https://d-nb.info/provenance/plan#cgwrk</subfield></datafield></record></collection> |
| id | DE-604.BV042965091 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T07:13:56Z |
| institution | BVB |
| isbn | 9780470627419 0470627417 9780470563557 0470563559 9780470627426 0470627425 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-028390958 |
| oclc_num | 630539536 |
| open_access_boolean | |
| owner | DE-1046 DE-1047 |
| owner_facet | DE-1046 DE-1047 |
| physical | 1 Online-Ressource (xvi, 205 pages) |
| psigel | ZDB-4-EBA ZDB-4-EBU FAW_PDA_EBA FLA_PDA_EBU |
| publishDate | 2010 |
| publishDateSearch | 2010 |
| publishDateSort | 2010 |
| publisher | John Wiley & Sons |
| record_format | marc |
| spelling | Thomas, Ann Verfasser aut Pay attention! how to listen, respond, and profit from customer feedback Ann Thomas, Jill Applegate Hoboken, N.J. John Wiley & Sons ©2010 1 Online-Ressource (xvi, 205 pages) txt rdacontent c rdamedia cr rdacarrier "Make customer feedback work for your business. Customers are speaking loud and clear through a miriad of mediums. Evidence shows that customers will no longer stand for the hurried and complacent service that has become the norm. They are looking for a positive, memorable experience. Organizations that provide that level of service will earn their loyalty. Customers base their decisions on nothing more than a positive or negative review of your product and/or service. Pay Attention! paves the way. Your company wins when you: understand customer expectations; embrace and implement. The RATER Factors Define who you are and what you offer. Become E.T.D.B.W. (Easy To Do Business With). Connect with your audience in all mediums. React appropriately and respond immediately to customer feedback. Recover sincerely when things go wrong. All you need is to Pay Attention!"--Publisher's description Includes bibliographical references and index BUSINESS & ECONOMICS / Customer Relations bisacsh Customer relations fast Wirtschaft Customer relations Kundenbindung (DE-588)4384508-3 gnd rswk-swf Kundenbindung (DE-588)4384508-3 s 1\p DE-604 Applegate, Jill Sonstige oth http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=319760 Aggregator Volltext 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Thomas, Ann Pay attention! how to listen, respond, and profit from customer feedback BUSINESS & ECONOMICS / Customer Relations bisacsh Customer relations fast Wirtschaft Customer relations Kundenbindung (DE-588)4384508-3 gnd |
| subject_GND | (DE-588)4384508-3 |
| title | Pay attention! how to listen, respond, and profit from customer feedback |
| title_auth | Pay attention! how to listen, respond, and profit from customer feedback |
| title_exact_search | Pay attention! how to listen, respond, and profit from customer feedback |
| title_full | Pay attention! how to listen, respond, and profit from customer feedback Ann Thomas, Jill Applegate |
| title_fullStr | Pay attention! how to listen, respond, and profit from customer feedback Ann Thomas, Jill Applegate |
| title_full_unstemmed | Pay attention! how to listen, respond, and profit from customer feedback Ann Thomas, Jill Applegate |
| title_short | Pay attention! |
| title_sort | pay attention how to listen respond and profit from customer feedback |
| title_sub | how to listen, respond, and profit from customer feedback |
| topic | BUSINESS & ECONOMICS / Customer Relations bisacsh Customer relations fast Wirtschaft Customer relations Kundenbindung (DE-588)4384508-3 gnd |
| topic_facet | BUSINESS & ECONOMICS / Customer Relations Customer relations Wirtschaft Kundenbindung |
| url | http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=319760 |
| work_keys_str_mv | AT thomasann payattentionhowtolistenrespondandprofitfromcustomerfeedback AT applegatejill payattentionhowtolistenrespondandprofitfromcustomerfeedback |