Up in the air: how airlines can improve performance by engaging their employees
Gespeichert in:
| Format: | Elektronisch E-Book |
|---|---|
| Sprache: | English |
| Veröffentlicht: |
Ithaca
ILR Press/Cornell University Press
2009
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Beschreibung: | Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002 Includes bibliographical references and index Low-cost competition in the airline industry -- Developments in the U.S. airline industry -- Developments in the airline industry in other countries -- Industry trends in costs, productivity, quality, and morale -- Alternative strategies for new entrants : Southwest vs. Ryanair -- The legacy responses : alternative approaches -- Building a more balanced airline industry "Greg J. Bamber, Jody Hoffer Gittell, Thomas A. Kochan, and Andrew von Nordenflycht explore questions about the future of the airline industry, using a mix of quantitative evidence and qualitative studies of airlines from North America, Asia, Australia, and Europe. Up in the Air provides clear and realistic strategies for achieving a better, more equitable balance among the interests of customers, employees, and shareholders. Specifically, the authors recommend that firms learn from the innovations of companies like Southwest and Continental airlines in order to build a positive workplace culture that fosters coordination and commitment to high-quality service; labor relations policies that avoid long, drawn-out conflicts in negotiating new agreements; and business strategies that can sustain investor, employee, and customer support through the ups and downs of business cycles."--Jacket |
| Beschreibung: | 1 Online-Ressource (xi, 222 pages) |
| ISBN: | 9780801458330 0801458331 080144747X 9780801447471 9782840683001 2840683008 |
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| 500 | |a "Greg J. Bamber, Jody Hoffer Gittell, Thomas A. Kochan, and Andrew von Nordenflycht explore questions about the future of the airline industry, using a mix of quantitative evidence and qualitative studies of airlines from North America, Asia, Australia, and Europe. Up in the Air provides clear and realistic strategies for achieving a better, more equitable balance among the interests of customers, employees, and shareholders. Specifically, the authors recommend that firms learn from the innovations of companies like Southwest and Continental airlines in order to build a positive workplace culture that fosters coordination and commitment to high-quality service; labor relations policies that avoid long, drawn-out conflicts in negotiating new agreements; and business strategies that can sustain investor, employee, and customer support through the ups and downs of business cycles."--Jacket | ||
| 650 | 7 | |a BUSINESS & ECONOMICS / Labor |2 bisacsh | |
| 650 | 7 | |a TRANSPORTATION / Ships & Shipbuilding / Pictorial |2 bisacsh | |
| 650 | 7 | |a Airlines / Employees |2 fast | |
| 650 | 7 | |a Airlines / Employees / Labor unions |2 fast | |
| 650 | 7 | |a Airlines / Personnel management |2 fast | |
| 650 | 7 | |a Industrial relations |2 fast | |
| 650 | 7 | |a Administração de recursos humanos / Estados unidos |2 larpcal | |
| 650 | 7 | |a Aviação / Estados unidos |2 larpcal | |
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| dewey-hundreds | 300 - Social sciences |
| dewey-ones | 387 - Water, air, space transportation |
| dewey-raw | 387.7068/3 |
| dewey-search | 387.7068/3 |
| dewey-sort | 3387.7068 13 |
| dewey-tens | 380 - Commerce, communications, transportation |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| spelling | Up in the air how airlines can improve performance by engaging their employees Greg J. Bamber [and others] Ithaca ILR Press/Cornell University Press 2009 1 Online-Ressource (xi, 222 pages) txt rdacontent c rdamedia cr rdacarrier Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002 Includes bibliographical references and index Low-cost competition in the airline industry -- Developments in the U.S. airline industry -- Developments in the airline industry in other countries -- Industry trends in costs, productivity, quality, and morale -- Alternative strategies for new entrants : Southwest vs. Ryanair -- The legacy responses : alternative approaches -- Building a more balanced airline industry "Greg J. Bamber, Jody Hoffer Gittell, Thomas A. Kochan, and Andrew von Nordenflycht explore questions about the future of the airline industry, using a mix of quantitative evidence and qualitative studies of airlines from North America, Asia, Australia, and Europe. Up in the Air provides clear and realistic strategies for achieving a better, more equitable balance among the interests of customers, employees, and shareholders. Specifically, the authors recommend that firms learn from the innovations of companies like Southwest and Continental airlines in order to build a positive workplace culture that fosters coordination and commitment to high-quality service; labor relations policies that avoid long, drawn-out conflicts in negotiating new agreements; and business strategies that can sustain investor, employee, and customer support through the ups and downs of business cycles."--Jacket BUSINESS & ECONOMICS / Labor bisacsh TRANSPORTATION / Ships & Shipbuilding / Pictorial bisacsh Airlines / Employees fast Airlines / Employees / Labor unions fast Airlines / Personnel management fast Industrial relations fast Administração de recursos humanos / Estados unidos larpcal Aviação / Estados unidos larpcal Relações industriais / Estados unidos larpcal Sindicatos / Estados unidos larpcal Gewerkschaft Wirtschaft Airlines United States Employees Airlines United States Personnel management Airlines Employees Labor unions United States Industrial relations United States Airlines Employees Airlines Personnel management Airlines Employees Labor unions Industrial relations USA Bamber, Greg Sonstige oth http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=671349 Aggregator Volltext |
| spellingShingle | Up in the air how airlines can improve performance by engaging their employees BUSINESS & ECONOMICS / Labor bisacsh TRANSPORTATION / Ships & Shipbuilding / Pictorial bisacsh Airlines / Employees fast Airlines / Employees / Labor unions fast Airlines / Personnel management fast Industrial relations fast Administração de recursos humanos / Estados unidos larpcal Aviação / Estados unidos larpcal Relações industriais / Estados unidos larpcal Sindicatos / Estados unidos larpcal Gewerkschaft Wirtschaft Airlines United States Employees Airlines United States Personnel management Airlines Employees Labor unions United States Industrial relations United States Airlines Employees Airlines Personnel management Airlines Employees Labor unions Industrial relations |
| title | Up in the air how airlines can improve performance by engaging their employees |
| title_auth | Up in the air how airlines can improve performance by engaging their employees |
| title_exact_search | Up in the air how airlines can improve performance by engaging their employees |
| title_full | Up in the air how airlines can improve performance by engaging their employees Greg J. Bamber [and others] |
| title_fullStr | Up in the air how airlines can improve performance by engaging their employees Greg J. Bamber [and others] |
| title_full_unstemmed | Up in the air how airlines can improve performance by engaging their employees Greg J. Bamber [and others] |
| title_short | Up in the air |
| title_sort | up in the air how airlines can improve performance by engaging their employees |
| title_sub | how airlines can improve performance by engaging their employees |
| topic | BUSINESS & ECONOMICS / Labor bisacsh TRANSPORTATION / Ships & Shipbuilding / Pictorial bisacsh Airlines / Employees fast Airlines / Employees / Labor unions fast Airlines / Personnel management fast Industrial relations fast Administração de recursos humanos / Estados unidos larpcal Aviação / Estados unidos larpcal Relações industriais / Estados unidos larpcal Sindicatos / Estados unidos larpcal Gewerkschaft Wirtschaft Airlines United States Employees Airlines United States Personnel management Airlines Employees Labor unions United States Industrial relations United States Airlines Employees Airlines Personnel management Airlines Employees Labor unions Industrial relations |
| topic_facet | BUSINESS & ECONOMICS / Labor TRANSPORTATION / Ships & Shipbuilding / Pictorial Airlines / Employees Airlines / Employees / Labor unions Airlines / Personnel management Industrial relations Administração de recursos humanos / Estados unidos Aviação / Estados unidos Relações industriais / Estados unidos Sindicatos / Estados unidos Gewerkschaft Wirtschaft Airlines United States Employees Airlines United States Personnel management Airlines Employees Labor unions United States Industrial relations United States Airlines Employees Airlines Personnel management Airlines Employees Labor unions USA |
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