Service leadership: the quest for competitive advantage
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Thousand Oaks
SAGE Publications
c2006
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Beschreibung: | Includes bibliographical references (p. 283-298) and index Providing a solid focus on strategy throughout, this work introduces and operationalizes a new concept - service leadership. The authors provide discussions of methods associated with the identification and tracking of customer needs in a strategic and design process context |
| Beschreibung: | 1 Online-Ressource (xiii, 319 p. :) |
| ISBN: | 9781452266732 1452266735 |
Internformat
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| 100 | 1 | |a Grönfeldt, Svafa |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Service leadership |b the quest for competitive advantage |c Svafa Grönfeldt , Judith Strother |
| 264 | 1 | |a Thousand Oaks |b SAGE Publications |c c2006 | |
| 300 | |a 1 Online-Ressource (xiii, 319 p. :) | ||
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| 337 | |b c |2 rdamedia | ||
| 338 | |b cr |2 rdacarrier | ||
| 500 | |a Includes bibliographical references (p. 283-298) and index | ||
| 500 | |a Providing a solid focus on strategy throughout, this work introduces and operationalizes a new concept - service leadership. The authors provide discussions of methods associated with the identification and tracking of customer needs in a strategic and design process context | ||
| 650 | 7 | |a BUSINESS & ECONOMICS / Customer Relations |2 bisacsh | |
| 650 | 7 | |a Customer relations |2 fast | |
| 650 | 7 | |a Customer services / Management |2 fast | |
| 650 | 4 | |a Wirtschaft | |
| 650 | 4 | |a Customer services |x Management | |
| 650 | 4 | |a Customer relations | |
| 700 | 1 | |a Strother, Judith B. |e Sonstige |4 oth | |
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| 776 | 0 | 8 | |i Erscheint auch als |n Druck-Ausgabe, Paperback |z 978-1-4129-1375-1 |
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Datensatz im Suchindex
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|---|---|
| any_adam_object | |
| author | Grönfeldt, Svafa |
| author_facet | Grönfeldt, Svafa |
| author_role | aut |
| author_sort | Grönfeldt, Svafa |
| author_variant | s g sg |
| building | Verbundindex |
| bvnumber | BV042964697 |
| classification_rvk | QQ 250 |
| collection | ZDB-4-EBU |
| ctrlnum | (OCoLC)808344045 (DE-599)BVBBV042964697 |
| dewey-full | 658.8/12 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/12 |
| dewey-search | 658.8/12 |
| dewey-sort | 3658.8 212 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| id | DE-604.BV042964697 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T07:13:55Z |
| institution | BVB |
| isbn | 9781452266732 1452266735 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-028390565 |
| oclc_num | 808344045 |
| open_access_boolean | |
| physical | 1 Online-Ressource (xiii, 319 p. :) |
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| publishDate | 2006 |
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| publishDateSort | 2006 |
| publisher | SAGE Publications |
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| spelling | Grönfeldt, Svafa Verfasser aut Service leadership the quest for competitive advantage Svafa Grönfeldt , Judith Strother Thousand Oaks SAGE Publications c2006 1 Online-Ressource (xiii, 319 p. :) txt rdacontent c rdamedia cr rdacarrier Includes bibliographical references (p. 283-298) and index Providing a solid focus on strategy throughout, this work introduces and operationalizes a new concept - service leadership. The authors provide discussions of methods associated with the identification and tracking of customer needs in a strategic and design process context BUSINESS & ECONOMICS / Customer Relations bisacsh Customer relations fast Customer services / Management fast Wirtschaft Customer services Management Customer relations Strother, Judith B. Sonstige oth Erscheint auch als Druck-Ausgabe, Hardcover 1-4129-1374-8 Erscheint auch als Druck-Ausgabe, Paperback 1-4129-1375-6 Erscheint auch als Druck-Ausgabe, Hardcover 978-1-4129-1374-4 Erscheint auch als Druck-Ausgabe, Paperback 978-1-4129-1375-1 http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=474642 Aggregator Volltext |
| spellingShingle | Grönfeldt, Svafa Service leadership the quest for competitive advantage BUSINESS & ECONOMICS / Customer Relations bisacsh Customer relations fast Customer services / Management fast Wirtschaft Customer services Management Customer relations |
| title | Service leadership the quest for competitive advantage |
| title_auth | Service leadership the quest for competitive advantage |
| title_exact_search | Service leadership the quest for competitive advantage |
| title_full | Service leadership the quest for competitive advantage Svafa Grönfeldt , Judith Strother |
| title_fullStr | Service leadership the quest for competitive advantage Svafa Grönfeldt , Judith Strother |
| title_full_unstemmed | Service leadership the quest for competitive advantage Svafa Grönfeldt , Judith Strother |
| title_short | Service leadership |
| title_sort | service leadership the quest for competitive advantage |
| title_sub | the quest for competitive advantage |
| topic | BUSINESS & ECONOMICS / Customer Relations bisacsh Customer relations fast Customer services / Management fast Wirtschaft Customer services Management Customer relations |
| topic_facet | BUSINESS & ECONOMICS / Customer Relations Customer relations Customer services / Management Wirtschaft Customer services Management |
| url | http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=474642 |
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