Smiling down the line: info-service work in the global economy
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Toronto [Ont.]
University of Toronto Press
c2009 (2010)
|
| Schriftenreihe: | Studies in comparative political economy and public policy
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Beschreibung: | Includes bibliographical references and index New workplaces : the call centre -- The call-centre case studies -- Making a new occupation -- The call-centre labour process (1) : the division of labour, work effort, and job skill -- The call-centre labour process (2) : technological selection and the means of communication in info-service work -- HRM and call-centres : culture and identities -- Globalizing info-service work : outsourcing to India -- Discontent, resistance, and organizing in info-service work |
| Beschreibung: | 1 Online-Ressource (xii, 326 p.) |
| ISBN: | 9781442697850 1442697857 |
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Datensatz im Suchindex
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| author | Russell, Bob |
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| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| id | DE-604.BV042964598 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T07:13:55Z |
| institution | BVB |
| isbn | 9781442697850 1442697857 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-028390466 |
| oclc_num | 759157417 |
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| physical | 1 Online-Ressource (xii, 326 p.) |
| psigel | ZDB-4-EBU FLA_PDA_EBU |
| publishDate | 2009 |
| publishDateSearch | 2009 |
| publishDateSort | 2009 |
| publisher | University of Toronto Press |
| record_format | marc |
| series2 | Studies in comparative political economy and public policy |
| spelling | Russell, Bob Verfasser aut Smiling down the line info-service work in the global economy Bob Russell Toronto [Ont.] University of Toronto Press c2009 (2010) 1 Online-Ressource (xii, 326 p.) txt rdacontent c rdamedia cr rdacarrier Studies in comparative political economy and public policy Includes bibliographical references and index New workplaces : the call centre -- The call-centre case studies -- Making a new occupation -- The call-centre labour process (1) : the division of labour, work effort, and job skill -- The call-centre labour process (2) : technological selection and the means of communication in info-service work -- HRM and call-centres : culture and identities -- Globalizing info-service work : outsourcing to India -- Discontent, resistance, and organizing in info-service work Agents de centre d'appels / Travail Agents de centre d'appels / Conditions sociales Centres d'appels (Affaires) / Gestion BUSINESS & ECONOMICS / Industries / Media & Communications bisacsh BUSINESS & ECONOMICS / Labor bisacsh POLITICAL SCIENCE / Labor & Industrial Relations bisacsh Industrie Wirtschaft Call center agents Employment Call center agents Social conditions Call centers Management Erscheint auch als Druck-Ausgabe, Hardcover 978-1-4426-3994-2 Erscheint auch als Druck-Ausgabe, Paperback 978-1-4426-0981-5 http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=682618 Aggregator Volltext |
| spellingShingle | Russell, Bob Smiling down the line info-service work in the global economy Agents de centre d'appels / Travail Agents de centre d'appels / Conditions sociales Centres d'appels (Affaires) / Gestion BUSINESS & ECONOMICS / Industries / Media & Communications bisacsh BUSINESS & ECONOMICS / Labor bisacsh POLITICAL SCIENCE / Labor & Industrial Relations bisacsh Industrie Wirtschaft Call center agents Employment Call center agents Social conditions Call centers Management |
| title | Smiling down the line info-service work in the global economy |
| title_auth | Smiling down the line info-service work in the global economy |
| title_exact_search | Smiling down the line info-service work in the global economy |
| title_full | Smiling down the line info-service work in the global economy Bob Russell |
| title_fullStr | Smiling down the line info-service work in the global economy Bob Russell |
| title_full_unstemmed | Smiling down the line info-service work in the global economy Bob Russell |
| title_short | Smiling down the line |
| title_sort | smiling down the line info service work in the global economy |
| title_sub | info-service work in the global economy |
| topic | Agents de centre d'appels / Travail Agents de centre d'appels / Conditions sociales Centres d'appels (Affaires) / Gestion BUSINESS & ECONOMICS / Industries / Media & Communications bisacsh BUSINESS & ECONOMICS / Labor bisacsh POLITICAL SCIENCE / Labor & Industrial Relations bisacsh Industrie Wirtschaft Call center agents Employment Call center agents Social conditions Call centers Management |
| topic_facet | Agents de centre d'appels / Travail Agents de centre d'appels / Conditions sociales Centres d'appels (Affaires) / Gestion BUSINESS & ECONOMICS / Industries / Media & Communications BUSINESS & ECONOMICS / Labor POLITICAL SCIENCE / Labor & Industrial Relations Industrie Wirtschaft Call center agents Employment Call center agents Social conditions Call centers Management |
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| work_keys_str_mv | AT russellbob smilingdownthelineinfoserviceworkintheglobaleconomy |