Call center operations: a guide for your journey to best-practice processes
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Houston, TX
American Productivity & Quality Center
c2000
|
| Schriftenreihe: | APQC's passport to success series
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Beschreibung: | 1 Online-Ressource (v, 63 p.) |
| ISBN: | 1928593232 9781928593232 |
Internformat
MARC
| LEADER | 00000nmm a2200000zc 4500 | ||
|---|---|---|---|
| 001 | BV042963449 | ||
| 003 | DE-604 | ||
| 005 | 00000000000000.0 | ||
| 007 | cr|uuu---uuuuu | ||
| 008 | 151030s2000 |||| o||u| ||||||eng d | ||
| 020 | |a 1928593232 |9 1-928593-23-2 | ||
| 020 | |a 9781928593232 |c electronic bk. |9 978-1-928593-23-2 | ||
| 020 | |a 1928593232 |c electronic bk. |9 1-928593-23-2 | ||
| 035 | |a (OCoLC)820481032 | ||
| 035 | |a (DE-599)BVBBV042963449 | ||
| 040 | |a DE-604 |b ger |e aacr | ||
| 041 | 0 | |a eng | |
| 082 | 0 | |a 658.812 |2 23 | |
| 100 | 1 | |a Hack, Becki |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Call center operations |b a guide for your journey to best-practice processes |c Becki Hack, Peggy Newton, Trip Wyckoff |
| 264 | 1 | |a Houston, TX |b American Productivity & Quality Center |c c2000 | |
| 300 | |a 1 Online-Ressource (v, 63 p.) | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b c |2 rdamedia | ||
| 338 | |b cr |2 rdacarrier | ||
| 490 | 0 | |a APQC's passport to success series | |
| 650 | 7 | |a BUSINESS & ECONOMICS / Customer Relations |2 bisacsh | |
| 650 | 7 | |a Call centers |2 fast | |
| 650 | 7 | |a Customer relations |2 fast | |
| 650 | 7 | |a Customer services |2 fast | |
| 650 | 7 | |a Marketing research |2 fast | |
| 650 | 7 | |a Telecommunication |2 fast | |
| 650 | 4 | |a Wirtschaft | |
| 650 | 4 | |a Call centers | |
| 650 | 4 | |a Telecommunication | |
| 650 | 4 | |a Customer relations | |
| 650 | 4 | |a Customer services | |
| 650 | 4 | |a Marketing research | |
| 700 | 1 | |a Newton, Peggy |e Sonstige |4 oth | |
| 700 | 1 | |a Wyckoff, Trip |e Sonstige |4 oth | |
| 710 | 2 | |a American Productivity & Quality Center |e Sonstige |4 oth | |
| 856 | 4 | 0 | |u http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=492884 |x Aggregator |3 Volltext |
| 912 | |a ZDB-4-EBU | ||
| 940 | 1 | |q FLA_PDA_EBU | |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-028389317 | ||
Datensatz im Suchindex
| _version_ | 1804175287007576064 |
|---|---|
| any_adam_object | |
| author | Hack, Becki |
| author_facet | Hack, Becki |
| author_role | aut |
| author_sort | Hack, Becki |
| author_variant | b h bh |
| building | Verbundindex |
| bvnumber | BV042963449 |
| collection | ZDB-4-EBU |
| ctrlnum | (OCoLC)820481032 (DE-599)BVBBV042963449 |
| dewey-full | 658.812 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.812 |
| dewey-search | 658.812 |
| dewey-sort | 3658.812 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>01788nmm a2200505zc 4500</leader><controlfield tag="001">BV042963449</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">00000000000000.0</controlfield><controlfield tag="007">cr|uuu---uuuuu</controlfield><controlfield tag="008">151030s2000 |||| o||u| ||||||eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">1928593232</subfield><subfield code="9">1-928593-23-2</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9781928593232</subfield><subfield code="c">electronic bk.</subfield><subfield code="9">978-1-928593-23-2</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">1928593232</subfield><subfield code="c">electronic bk.</subfield><subfield code="9">1-928593-23-2</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)820481032</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV042963449</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">aacr</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">658.812</subfield><subfield code="2">23</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Hack, Becki</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Call center operations</subfield><subfield code="b">a guide for your journey to best-practice processes</subfield><subfield code="c">Becki Hack, Peggy Newton, Trip Wyckoff</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">Houston, TX</subfield><subfield code="b">American Productivity & Quality Center</subfield><subfield code="c">c2000</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">1 Online-Ressource (v, 63 p.)</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">c</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">cr</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="490" ind1="0" ind2=" "><subfield code="a">APQC's passport to success series</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">BUSINESS & ECONOMICS / Customer Relations</subfield><subfield code="2">bisacsh</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Call centers</subfield><subfield code="2">fast</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Customer relations</subfield><subfield code="2">fast</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Customer services</subfield><subfield code="2">fast</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Marketing research</subfield><subfield code="2">fast</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Telecommunication</subfield><subfield code="2">fast</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Wirtschaft</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Call centers</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Telecommunication</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Customer relations</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Customer services</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Marketing research</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Newton, Peggy</subfield><subfield code="e">Sonstige</subfield><subfield code="4">oth</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Wyckoff, Trip</subfield><subfield code="e">Sonstige</subfield><subfield code="4">oth</subfield></datafield><datafield tag="710" ind1="2" ind2=" "><subfield code="a">American Productivity & Quality Center</subfield><subfield code="e">Sonstige</subfield><subfield code="4">oth</subfield></datafield><datafield tag="856" ind1="4" ind2="0"><subfield code="u">http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=492884</subfield><subfield code="x">Aggregator</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-4-EBU</subfield></datafield><datafield tag="940" ind1="1" ind2=" "><subfield code="q">FLA_PDA_EBU</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-028389317</subfield></datafield></record></collection> |
| id | DE-604.BV042963449 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T07:13:53Z |
| institution | BVB |
| isbn | 1928593232 9781928593232 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-028389317 |
| oclc_num | 820481032 |
| open_access_boolean | |
| physical | 1 Online-Ressource (v, 63 p.) |
| psigel | ZDB-4-EBU FLA_PDA_EBU |
| publishDate | 2000 |
| publishDateSearch | 2000 |
| publishDateSort | 2000 |
| publisher | American Productivity & Quality Center |
| record_format | marc |
| series2 | APQC's passport to success series |
| spelling | Hack, Becki Verfasser aut Call center operations a guide for your journey to best-practice processes Becki Hack, Peggy Newton, Trip Wyckoff Houston, TX American Productivity & Quality Center c2000 1 Online-Ressource (v, 63 p.) txt rdacontent c rdamedia cr rdacarrier APQC's passport to success series BUSINESS & ECONOMICS / Customer Relations bisacsh Call centers fast Customer relations fast Customer services fast Marketing research fast Telecommunication fast Wirtschaft Call centers Telecommunication Customer relations Customer services Marketing research Newton, Peggy Sonstige oth Wyckoff, Trip Sonstige oth American Productivity & Quality Center Sonstige oth http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=492884 Aggregator Volltext |
| spellingShingle | Hack, Becki Call center operations a guide for your journey to best-practice processes BUSINESS & ECONOMICS / Customer Relations bisacsh Call centers fast Customer relations fast Customer services fast Marketing research fast Telecommunication fast Wirtschaft Call centers Telecommunication Customer relations Customer services Marketing research |
| title | Call center operations a guide for your journey to best-practice processes |
| title_auth | Call center operations a guide for your journey to best-practice processes |
| title_exact_search | Call center operations a guide for your journey to best-practice processes |
| title_full | Call center operations a guide for your journey to best-practice processes Becki Hack, Peggy Newton, Trip Wyckoff |
| title_fullStr | Call center operations a guide for your journey to best-practice processes Becki Hack, Peggy Newton, Trip Wyckoff |
| title_full_unstemmed | Call center operations a guide for your journey to best-practice processes Becki Hack, Peggy Newton, Trip Wyckoff |
| title_short | Call center operations |
| title_sort | call center operations a guide for your journey to best practice processes |
| title_sub | a guide for your journey to best-practice processes |
| topic | BUSINESS & ECONOMICS / Customer Relations bisacsh Call centers fast Customer relations fast Customer services fast Marketing research fast Telecommunication fast Wirtschaft Call centers Telecommunication Customer relations Customer services Marketing research |
| topic_facet | BUSINESS & ECONOMICS / Customer Relations Call centers Customer relations Customer services Marketing research Telecommunication Wirtschaft |
| url | http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=492884 |
| work_keys_str_mv | AT hackbecki callcenteroperationsaguideforyourjourneytobestpracticeprocesses AT newtonpeggy callcenteroperationsaguideforyourjourneytobestpracticeprocesses AT wyckofftrip callcenteroperationsaguideforyourjourneytobestpracticeprocesses AT americanproductivityqualitycenter callcenteroperationsaguideforyourjourneytobestpracticeprocesses |