You're Next!: how one company changed the way we shop
Gespeichert in:
Bibliographische Detailangaben
1. Verfasser: Green, Terry (VerfasserIn)
Format: Elektronisch E-Book
Sprache:English
Veröffentlicht: London Marshall Cavendish ©2011
Schlagworte:
Online-Zugang:Volltext
Beschreibung:Includes bibliographical references
Cover; CONTENTS; PREFACE; INTRODUCTION; SHOPPING FOR BUSINESS; POST EARLY FOR SUCCESS; BANKING ON A QUEUE; STANDING IN LINE VS. TAKING A TICKET; THE IMPULSE BUY; THE SCIENCE OF QUEUE NOMICS; BENDING TIME; MAKING LEAN SERVICE DELIVERY A REALITY; THE UNDERCOVER SHOPPER; PLANET RETAIL; THE RETAIL SAFARI; LOVE ME, LOVE MY BRANCH; BUILDING A BUZZ; AFTERWORD; ACKNOWLEDGEMENTS; NOTES; RECOMMENDED READING.
Ever been stressed by the queue in a fast food restaurant? Or an airline check in? Or had to wait ages in an A & E? When was the last time that you had to queue for something - and enjoyed the experience? In the fast paced wireless and e-enabled world why do we have to wait for service?
Beschreibung:1 Online-Ressource (xv, 223 pages)
ISBN:9789814346146
9814346144
9789814302616
9814302619

Es ist kein Print-Exemplar vorhanden.

Fernleihe Bestellen Achtung: Nicht im THWS-Bestand! Volltext öffnen