APA (7th ed.) Citation

Kaufman, R. (2002). Up your service!: Insights : true stories of winners and losers in the quest for superior service. Ron Kaufman.

Chicago Style (17th ed.) Citation

Kaufman, Ron. Up Your Service!: Insights : True Stories of Winners and Losers in the Quest for Superior Service. Singapore: Ron Kaufman, 2002.

MLA (9th ed.) Citation

Kaufman, Ron. Up Your Service!: Insights : True Stories of Winners and Losers in the Quest for Superior Service. Ron Kaufman, 2002.

Warning: These citations may not always be 100% accurate.