Up your service!: insights : true stories of winners and losers in the quest for superior service
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Singapore
Ron Kaufman
c2002
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Beschreibung: | True Stories of Winners and Losers in the Quest for Superior Service. Who wins? Who loses? It?s up to you! BENCHMARK the best service innovations. (Chapter 5: Generating New Ideas) DISCOVER how to keep your customers happy, loyal and buying more. (Chapter 10: Building Up Your Business) Find out who makes the biggest mistakes in service, and what you must avoid. (Chapter 13: The Infinite Absurdity Awards) Plus many more easy-to-use insights on the spirit, language and culture of superior service. Take a look! |
| Beschreibung: | 1 Online-Ressource (xix, 247 p.) |
| ISBN: | 9789810740610 9810740611 9789810740450 981074045X 9810459394 9789810459390 |
Internformat
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| 246 | 1 | 3 | |a True stories of winners and losers in the quest for superior service |
| 264 | 1 | |a Singapore |b Ron Kaufman |c c2002 | |
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| 500 | |a True Stories of Winners and Losers in the Quest for Superior Service. Who wins? Who loses? It?s up to you! BENCHMARK the best service innovations. (Chapter 5: Generating New Ideas) DISCOVER how to keep your customers happy, loyal and buying more. (Chapter 10: Building Up Your Business) Find out who makes the biggest mistakes in service, and what you must avoid. (Chapter 13: The Infinite Absurdity Awards) Plus many more easy-to-use insights on the spirit, language and culture of superior service. Take a look! | ||
| 650 | 7 | |a BUSINESS & ECONOMICS / Customer Relations |2 bisacsh | |
| 650 | 7 | |a Consumer satisfaction |2 fast | |
| 650 | 7 | |a Customer relations |2 fast | |
| 650 | 7 | |a Customer services |2 fast | |
| 650 | 7 | |a Interpersonal relations |2 fast | |
| 650 | 4 | |a Wirtschaft | |
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Datensatz im Suchindex
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| any_adam_object | |
| author | Kaufman, Ron |
| author_facet | Kaufman, Ron |
| author_role | aut |
| author_sort | Kaufman, Ron |
| author_variant | r k rk |
| building | Verbundindex |
| bvnumber | BV042962785 |
| collection | ZDB-4-EBU |
| ctrlnum | (OCoLC)831679977 (DE-599)BVBBV042962785 |
| dewey-full | 658.8/12 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/12 |
| dewey-search | 658.8/12 |
| dewey-sort | 3658.8 212 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| id | DE-604.BV042962785 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T07:13:52Z |
| institution | BVB |
| isbn | 9789810740610 9810740611 9789810740450 981074045X 9810459394 9789810459390 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-028388652 |
| oclc_num | 831679977 |
| open_access_boolean | |
| physical | 1 Online-Ressource (xix, 247 p.) |
| psigel | ZDB-4-EBU FLA_PDA_EBU |
| publishDate | 2002 |
| publishDateSearch | 2002 |
| publishDateSort | 2002 |
| publisher | Ron Kaufman |
| record_format | marc |
| spelling | Kaufman, Ron Verfasser aut Up your service! insights : true stories of winners and losers in the quest for superior service Ron Kaufman True stories of winners and losers in the quest for superior service Singapore Ron Kaufman c2002 1 Online-Ressource (xix, 247 p.) txt rdacontent c rdamedia cr rdacarrier True Stories of Winners and Losers in the Quest for Superior Service. Who wins? Who loses? It?s up to you! BENCHMARK the best service innovations. (Chapter 5: Generating New Ideas) DISCOVER how to keep your customers happy, loyal and buying more. (Chapter 10: Building Up Your Business) Find out who makes the biggest mistakes in service, and what you must avoid. (Chapter 13: The Infinite Absurdity Awards) Plus many more easy-to-use insights on the spirit, language and culture of superior service. Take a look! BUSINESS & ECONOMICS / Customer Relations bisacsh Consumer satisfaction fast Customer relations fast Customer services fast Interpersonal relations fast Wirtschaft Customer relations Customer services Interpersonal relations Consumer satisfaction http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=548201 Aggregator Volltext |
| spellingShingle | Kaufman, Ron Up your service! insights : true stories of winners and losers in the quest for superior service BUSINESS & ECONOMICS / Customer Relations bisacsh Consumer satisfaction fast Customer relations fast Customer services fast Interpersonal relations fast Wirtschaft Customer relations Customer services Interpersonal relations Consumer satisfaction |
| title | Up your service! insights : true stories of winners and losers in the quest for superior service |
| title_alt | True stories of winners and losers in the quest for superior service |
| title_auth | Up your service! insights : true stories of winners and losers in the quest for superior service |
| title_exact_search | Up your service! insights : true stories of winners and losers in the quest for superior service |
| title_full | Up your service! insights : true stories of winners and losers in the quest for superior service Ron Kaufman |
| title_fullStr | Up your service! insights : true stories of winners and losers in the quest for superior service Ron Kaufman |
| title_full_unstemmed | Up your service! insights : true stories of winners and losers in the quest for superior service Ron Kaufman |
| title_short | Up your service! |
| title_sort | up your service insights true stories of winners and losers in the quest for superior service |
| title_sub | insights : true stories of winners and losers in the quest for superior service |
| topic | BUSINESS & ECONOMICS / Customer Relations bisacsh Consumer satisfaction fast Customer relations fast Customer services fast Interpersonal relations fast Wirtschaft Customer relations Customer services Interpersonal relations Consumer satisfaction |
| topic_facet | BUSINESS & ECONOMICS / Customer Relations Consumer satisfaction Customer relations Customer services Interpersonal relations Wirtschaft |
| url | http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=548201 |
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